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The ACCC is highly conscious of the impact COVID-19 is having on Australian consumers and businesses, and has adjusted the focus of its regulatory activities accordingly. Most businesses are facing severe disruption, particularly small businesses, and the future is uncertain for many. The ACCC will factor these circumstances into its consideration of competition matters in…
Read More ACCC response to COVID-19 pandemic
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For the first time, the majority of hospital treatment policies held by Australians now contain exclusions, the latest ACCC annual report into the private health insurance industry has found. More than 57 per cent of policies held by Australians contain exclusions, up from about 44 per cent in the previous year. “Many people may not be aware…
Read More Private health insurance premiums rise despite growing exclusions
The dashboard of a car, both of the front airbags have deployed
The ACCC is warning Australian consumers about a new safety risk in using certain vehicles fitted with a different type of faulty Takata airbag. These airbags, which are fitted with a NADI 5-AT propellant, are not captured under the existing compulsory recall of Takata airbags. There is a serious safety risk that these NADI airbags…
Read More Consumers warned of new airbag safety risk
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Australians could be at risk of injuries or even death from 6.6 million individual products currently under voluntary recall, with about half of these still likely to be found in people’s homes, new figures show. Figures show that each year the ACCC is notified of about 650 consumer product recalls, but only about half of…
Read More Over a million recalled products still in circulation in Australia
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The Federal Government has directed the ACCC to immediately commence an inquiry into home loan pricing. The ACCC is to investigate a wide range of issues ranging from the rates paid by new vs existing customers, how the cost of financing for banks has affected bank decisions on interest rates, and why RBA cuts aren’t always…
Read More ACCC commences pricing transparency inquiry for home loans
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The ACCC will consider whether Australians are able to access basic broadband plans at fair and affordable prices, as part of an inquiry into NBN wholesale charges launched on Monday. The inquiry will examine wholesale prices paid by retail service providers (RSPs), which use the NBN to supply residential-grade broadband services. The ACCC’s inquiry will…
Read More Affordability of basic NBN products to be examined
Two people on a quad bike
The ACCC has welcomed the Federal Government’s decision to improve the safety of quad bikes by introducing a new safety standard. The decision was announced by Assistant Treasurer the Hon Michael Sukkar today. The safety standard has three elements: improved information for potential purchasers, enhanced quad bike stability, and rollover protection to reduce injuries and…
Read More ACCC welcomes new quad bike safety standard
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Australians are set to lose a record amount to scams in 2019, with projections from losses reported to Scamwatch and other government agencies so far expected to exceed $532 million by the end of the year, surpassing half a billion dollars for the first time. This year’s National Scams Awareness Week (12-16 August) theme is “too smart…
Read More Record losses expected as scammers target Australians
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The ACCC has begun a safety review of products designed for infants such as bouncers, rockers and inclined sleep products. The market review will be on inclined baby products used for sleeping, where the baby’s head and back are inclined, and may include a harness or belt to secure the baby into the product. The…
Read More Safety review of baby bouncers, rockers and inclined sleep products
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Mobile handsets continue to be the most common way consumers are accessing the internet while the largest volume of data is downloaded over fixed lines, as shown in a new ACCC data report on internet activity. The report, for the period ending 31 December 2018, also provides information on the number of retail services in operation…
Read More New report tracks internet activity on mobile and fixed lines
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If a product is found to present a safety risk, it may need to be recalled. Recalling products identified as safety hazards can help prevent injuries to consumers. Recalled products may be entitled to repair, replacement or a total refund. Here is the current list of recalls. The ACCC product safety recall process involves: stopping…
Read More When a product presents a safety risk
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Australians lost almost half a billion dollars to scammers in 2018 according to the latest figures in the ACCC’s Targeting Scams report released today. “Total combined losses reported to Scamwatch and other government agencies exceeded $489 million – $149 million more than 2017,” ACCC Deputy Chair Delia Rickard said. “And these record losses are likely just the tip…
Read More Scams cost Australians half a billion dollars