Regulator news

Mortgage broker mayhem

CFA members CHOICE, Consumer Action Law Centre and Financial Rights Legal Centre are calling on the federal government to act on conflicted remuneration in the mortgage market following an ASIC report that found widespread conflicts of interest for brokers and bank staff have led to an aggressive sales culture and poor outcomes for borrowers.[1] Quotes [...]

By | March 18th, 2017|ASIC, Credit|0 Comments

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CHOICE says global companies need to stop pushing consumers into signing off on long, unreadable online contracts Consumers' Federation of Australia member CHOICE is calling on the Federal Government to stop companies from forcing consumers to accept tens-of-thousands of words  of complex  requirements, just to use a product, after a review of e-reader terms and [...]

By | March 16th, 2017|CHOICE, Contracts, Digital consumers, World Consumer Rights Day|0 Comments

Multi-billion Dollar Credit Card Rip-Off

CHOICE says consumers have lost $3.49 billion because credit card interest rates haven’t moved in line with the cash rate As the banks front a Parliamentary Inquriy this week to explain their poor practices, new research from CHOICE reveals their failure to pass on the official interest rate cuts to their credit card customers has [...]

By | March 7th, 2017|CHOICE, Credit|0 Comments

ACCC names key enforcement and compliance priorities for 2017

The Chairman of the Australian Competition and Consumer Commission Rod Sims says 2017 will see its enforcement teams hone in on misleading and deceptive practices, anti-competitive conduct and unfair contract terms affecting small businesses. Speaking at a Committee for Economic Development of Australia (CEDA) event in Sydney today, Mr Sims launched the ACCC’s 2017 Compliance [...]

CFA publishes Submission to the Commission’s Consumer Law Enforcement and Administration Draft Report

Consumers’ Federation of Australia has published its submission to the Commission’s Consumer Law Enforcement and Administration Draft Report. The submission calls for additional public funding for consumer advocacy. Furthermore, CFA encourages the Productivity Commission to develop mechanisms which found fund the necessary consumer advocacy and input, aside from a call on the Federal Budget. The [...]

By | February 22nd, 2017|ACCC, Articles, ASIC, Featured, Publications, Regulator news|0 Comments

Australian Energy Regulator seeking membership for Consumer Consultative Group

Australian Energy Regulator (AER) is seeking expressions of interest for membership to their Consumer Consultative Group (CCG). The CCG works to advise and assist the AER on problems that can impact small energy consumers, such as residential and business customers who consume under the relevant usage threshold set by the National Energy Retail Law jurisdiction. The CCG's [...]

By | February 16th, 2017|Environment, Featured, Jobs with CFA Members, Regulator news|0 Comments

ASIC CAP Applications Open

Consumers' Federation of Australia is seeking a volunteer consumer representative for the Australian Securities & Investments Commission (ASIC) Consumer Advisory Panel. CAP was established in 1999. CAP advises ASIC on current issues faced by retail investors and consumers in the financial services and credit industries. CAP also informs ASIC's surveillance, enforcement, policy and financial education [...]

By | December 23rd, 2016|ASIC, Consumer Representative Postitions, News|Comments Off on ASIC CAP Applications Open

CHOICE welcomes inquiry into banking sector

Consumer advocacy group CHOICE has welcomed the establishment of a Senate Inquiry that will examine cases of wrongdoing in the banking and financial services sector. “Sunlight is the best disinfectant. This inquiry gives us a chance to shine a light on the anti-consumer practices that are riddled throughout the banking system,” says CHOICE Head of [...]

By | December 7th, 2016|Banking, CHOICE, Finance, Financial Systems Inquiry, News, Regulator news, Regulator news and government inquiries|Comments Off on CHOICE welcomes inquiry into banking sector

ACCC market study into new car retailing—have your say

The ACCC is conducting a market study of the new car retailing industry. The market study will review industry practices in the sector to assist in identifying risks to consumers and the competitive process. The key issues to be covered by the study include: compliance with consumer guarantees obligations and the ability of consumers to [...]

By | October 18th, 2016|ACCC|Comments Off on ACCC market study into new car retailing—have your say

CHOICE launches Complane

CHOICE has introduced their new consumer assistance tool: Complane. Complane has been developed to minimize the number of difficulties that travelers have making complaints with airlines when their flights are delayed or canceled. CHOICE recently conducted a study into passenger travel, revealing that over the past year, over 23 per cent of travelers faced either [...]

By | July 21st, 2016|Airports, Articles, Campaigns, CHOICE, Everyday Consumer, Regulator news, Transport, Travel|Comments Off on CHOICE launches Complane

Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members

The Australian Energy Regulator (AER) is seeking Expressions of Interest from individuals to apply to be a member of the Consumer Challenge Panel (CCP). The CCP forms an invaluable part of the AER’s regulatory decision-making process by providing consumer insight and perspective into the AER’s decisions. Individuals with consumer experience and engagement, regulatory decision-making or knowledge of [...]

By | July 14th, 2016|Energy, Environment, Regulator news, Regulator news and government inquiries, Utilities|Comments Off on Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members

OECD E-commerce guidelines – a step forward for consumers in the digital age

Robin Simpson, Consumers International's Senior Policy Advisor discusses the recently revised OECD E-commerce guidelines and their implications for consumers. The OECD published its revised E-commerce guidelines at the end of March. They form a useful outline for any regulator that is developing work in this area and a good starting point for consumer groups that want to evaluate [...]

By | May 24th, 2016|Regulator news, Regulator news and government inquiries, Report, Research|Comments Off on OECD E-commerce guidelines – a step forward for consumers in the digital age