Regulator news

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Recent surveillance activities by the ACCC have identified many convertible tricycle strollers did not have important safety features such as brakes, appropriate harnesses, tether straps or suitable warnings required under the standard.  There are a wide variety of tricycles currently for sale in the market. Some tricycles closely resemble a traditional tricycle (sometimes with a…

Read More Convertible tricycle strollers – have your say

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The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) will have investigative powers to assess whether a term in a standard form contract may be unfair, thanks to measures passed in the Parliament by the Coalition Government yesterday. This means the regulators will have stronger powers to ensure consumers…

Read More ACCC & ASIC given stronger powers over unfair contract terms

CFA’s new quarterly webinar series will commence on Tuesday 30th October at 2pm with special guest Erin Turner, Director of Campaigns & Communications at CHOICE. Erin will be presenting on Insights from the International Consumer Movement, having recently attended an event with Consumers’ International for Directors of Advocacy and Campaigns. This webinar will cover learnings from other consumer advocacy organisations, primarily those…

Read More CFA Webinar Series Commencing October 30th

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The ACMA has directed Telstra to commission an independent audit of compliance with its priority assistance obligations for customers with life-threatening medical conditions. Telstra must also implement a range of systems, processes and reporting to assure the future reliability and effectiveness of priority assistance. The remedial direction results from an investigation into Telstra following two incidents in 2017, where…

Read More Telstra breaches priority assistance obligations

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Eight new members have joined the Australian Communications and Media Authority’s Consumer Consultative Forum (CCF) to provide information and advice on telecommunications issues affecting Australians. The organisations appointed are: Consumer Policy Research Centre Country Womens’ Association of Australia Deaf Australia Federation of Ethnic Communities’ Council of Australia LegalAid NSW NSW Business Chamber South Australian Council of…

Read More New appointments to telco consumer forum

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The ACMA’s final set of rules to improve the experience for consumers moving to services delivered over the National Broadband Network (NBN) commence today. ‘The ACMA has been working hard on behalf of consumers to address issues of concern before we reach the peak rollout period for the NBN,’ said ACMA Chair Nerida O’Loughlin. Over…

Read More ACMA’s telco rules finalised

CHOICE and ACOSS’ research report Competition Policy and Human Services: Where Theory Meets Practice was released on Thursday 13th September 2018. The report assessed two areas of human service where various combinations of choice, contestability and competition have been significant in recent years – vocational education and training (VET) and employment services. It examined outcomes achieved,…

Read More Competition Policy and Human Services: Where Theory Meets Practice

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The Australian Communications and Media Authority has approved new rules restricting gambling advertising during live sport streamed online. The Broadcasting Services (Online Content Service Provider Rules) 2018 prohibit gambling advertising during live sport that is streamed online between 5.00 am and 8.30 pm. At all other times, gambling advertising is also restricted. The ACMA developed the rules…

Read More New gambling ad rules kick in for online content service providers

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The Federal Government is letting the worst and most harmful financial products in the community run wild, according to consumer advocates. It’s now one year, eight months, one week and fifteen days since the Government accepted recommendations to reform laws governing payday loans and consumer leases. Despite committing to bringing the reforms to Parliament by…

Read More Lobbyists beat the battlers on payday loans and rent-to-buy