Regulator news and government inquiries

ACMA has released its discussion paper in response to  submissions received in February 2011 about the effectiveness of the Telecommunications (Do not Call Register) Telemarketing and Research Calls Standard 2007. ACMA is now accepting further submissions in considering revisions to the standard. ACMA’s role is to balance community and industry expectations in relation to the…

Read More Submission due on Industry Standard (2007) on Telemarketing and Research Calls

The ACCC, together with the state and territory consumer protection regulators, have released a new point-of-sale sign which will give consumers clear information about their rights to refunds and replacements. The sign was launched by the Parliamentary Secretary to the Treasurer, the Hon David Bradbury MP, at the Consumers 2011 Conference in Sydney on 7…

Read More Consumer rights: New national point of sale sign launched

The ACCC has moved quickly to use the new powers made available to it under the Australian Consumer Law (ACL) to secure over $3.6 million in penalties since the first wave reforms took effect just over 12 months ago. In his keynote address at the Consumers 2011 conference in Sydney on 7 June, ACCC Chairman…

Read More ACCC nets $3.6 million in penalties in first year of new consumer laws

CFA Member Consumer Action Law Centre (CALC) has described the current system for handling taxi complaints by the Victorian Taxi Directorate as inadequate, and suggested that complaints be handled by the Victorian Public Transport Ombudsman. There has been a steady increase in formal complaints over recent times, however little information is available about how well those…

Read More Taxi complaints: CALC wants a better deal in Victoria

CFA member ACCAN has welcomed the interim report of the Australian Communications and Media Authorities Reconnecting the Customer inquiry. “The ACMA’s Reconnecting the Customer report is an in-depth and well researched exposé of the current state of the telco industry’s customer service and complaint handling ,” said ACCAN CEO Teresa Corbin. “It confirms the worst-kept…

Read More Reconnecting the (Telco) customer

The Commonwealth Government announced on 3 June that it will develop Australia’s first Cyber White Paper to provide a comprehensive blueprint to help Australians connect to the internet with confidence. Attorney-General Robert McClelland said the White Paper will be a comprehensive review of how Governments, businesses and individuals can work together to realise the full…

Read More Cyber white paper

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On Tuesday 15 March 2011 ASIC launched a new personal finance website called MoneySmart to help people make good financial decisions by providing free, independent and unbiased information, tools and motivation. MoneySmart.gov.au is a key part of the National Financial Literacy Strategy, also launched by ASIC on 15 March 2011.. MoneySmart.gov.au provides more than just…

Read More MoneySmart.gov.au – simple guidance you can trust

Thursday 28 October 2010 ASIC today suggested simple checks for people to take control of their super savings. Delia Rickard, ASIC’s Senior Executive Leader for Consumers, Advisers & Retail Investors said ‘You may have recently received your annual super statement. The key to making the most of super savings is to know the landscape and…

Read More ASIC’s three steps to decode super statements