The Australian Competition and Consumer Commission has launched guidelines to support efforts by dating and romance websites to combat scammers.Read More ACCC launches guidelines to help dating websites protect consumers from scams
Buying door-to-door? Door-to-door sales can be a great, convenient way to buy goods and services without leaving your home. Under the Australian Consumer Law, which came into effect on 1 January 2011, you have specific protections and rights when you buy goods and services at your door.Read More Knock, knock. Who’s there?
ASIC today announced measures to help ensure issuers of debt products such as debentures and notes provide investors and financial consumers with the information they need to make informed decisions about investing in these products. These products can be risky.Read More ASIC warns against investment in retail debt market
The Parliamentary Secretary to the Treasurer, the Hon David Bradbury MP, has ordered a company to recall two teeth whitening products in order to protect consumers from unsafe peroxide levels.Read More Compulsory recall of teeth whiteners
ASIC has released a consultation paper to commence its review of external dispute resolution (EDR) jurisdiction over consumer complaints in cases where members have commenced legal proceedings to recover debts from consumers.Read More ASIC discussion paper: EDR jurisdiction and debt collection proceedings
ASIC has commenced a review of the 2009 change that provides consumers with limited access to EDR in the early stages of debt recovery proceedings.Read More ASIC to review EDR schemes handling of complaints when companies take legal action
ASIC will shortly contact 30 Australian financial services licensees as part of the next phase of its review of financial advice industry practice. The review is intended to provide input into ASIC’s work on educating investors, holding gatekeepers to account and understanding consumer behaviour.Read More ASIC continues review of financial advisors
The Commonwealth Consumer Affairs Advisory Council has released a discussion paper on gift cards. Restrictive expiry dates and other terms and conditions have been raised by Choice and consumer affairs agencies. Consumers have also lost when issues become insolvent.Read More Are gift card terms and conditions too tough for consumers?
Parliamentary Joint Committee on Corporations and Financial Services is inviting submissions on MySuper Core Provisions.Read More Inquiry into the Superannuation Legislation Amendment (MySuper Core Provisions) Bill 2011
Consumer guarantees became Australia-wide law on 1 January this year. Find out how they can protect consumers when buying goods or services this ChristmasRead More Know your shopping rights: consumer guarantees
Every year, hundreds of Australians are seriously injured using items they believed to be safe, and some people die. With warmer weather people dig out products they have used for months, which may pose risk injury.
The ACCC’s online campaign seeks to ensure this summer is a safe one.Read More ACCC campaign for a safe summer
ACCC SCAMwatch is advising consumers to watch out for this year’s twelve scams of Christmas.
Scams occur all year round but scammers prey on people’s generosity and vulnerabilities at this time of year.Read More The twelve scams of Christmas