Regulator news and government inquiries

//Regulator news and government inquiries

CHOICE welcomes inquiry into banking sector

Consumer advocacy group CHOICE has welcomed the establishment of a Senate Inquiry that will examine cases of wrongdoing in the banking and financial services sector. “Sunlight is the best disinfectant. This inquiry gives us a chance to shine a light on the anti-consumer practices that are riddled throughout the banking system,” says CHOICE Head of [...]

ACCC market study into new car retailing—have your say

The ACCC is conducting a market study of the new car retailing industry. The market study will review industry practices in the sector to assist in identifying risks to consumers and the competitive process. The key issues to be covered by the study include: compliance with consumer guarantees obligations and the ability of consumers to [...]

By | October 18th, 2016|ACCC|0 Comments

Financial Rights Legal Centre and Consumers Federation Australia publish submission to review Code of Banking Practice

Consumers Federation Australia (CFA) along with several consumer organisations have recently submitted a joint consumer representative submission to the Australian Banking Association. The ABA has resourced this 2016 submission, conducted as a collaborative effort between the CFA and the Financial Rights Legal Centre (FRLC). CFA and the FRLC engaged with the following consumer organisations who have [...]

ACCAN launches new ‘Get Connected’ resource for consumers struggling to get a broadband connection

The Australian Communications Consumer Action Network (ACCAN) has launched its ‘Get Connected’ consumer resource which includes a mapping tool and a series of useful steps for consumers who are struggling to get an ADSL connection while they are waiting for NBN to arrive in their area. Issues accessing ADSL services have become a common complaint [...]

By | September 21st, 2016|Housing, Regulator news and government inquiries, Utilities|0 Comments

Telecommunications Industry Ombudsman Limited seeking new Director

The Telecommunications Industry Ombudsman Board is currently seeking three new Directors for their Board of Directors. The three Director vacancies are in the following areas: Consumer Experience Director: Demonstrated link to community or consumer groups who represent those who use telecommunication services Independent Director (non-for-profit governance experience): Demonstrated experience within non-for-profit governance and must also [...]

Is a banking tribunal really the answer?

Consumers Federation Australia along with the Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia have written a letter to the Prime Minister, Minister for Financial Services and the Treasurer in response to announcements of the Federal Government possibly instituting a financial services tribunal. CFA, along with other signed organisations have raised [...]

CFA publishes submission to the Productivity Commission

Earlier in 2016, the Productivity Commission announced its study on consumer law enforcement and administration. The study seeks to focus on the efficacy of the single law, multiple regulator model which provides the foundation for Australian Consumer Law. The Productivity Commission was seeking commentary and submissions on the existing model to publish within their Issues [...]

Productivity Commission launches ACL review: issues paper released

  The Productivity Commission has recently launched a study into the enforcement and administration arrangements underpinning the Australian Consumer Law. The study will focus on the effectiveness of the ‘single-law, multiple regulator’ model – a model where the national consumer law is jointly enforced and administered by the Australian Competition and Consumer Commission (ACCC) and [...]

CHOICE launches Complane

CHOICE has introduced their new consumer assistance tool: Complane. Complane has been developed to minimize the number of difficulties that travelers have making complaints with airlines when their flights are delayed or canceled. CHOICE recently conducted a study into passenger travel, revealing that over the past year, over 23 per cent of travelers faced either [...]

Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members

The Australian Energy Regulator (AER) is seeking Expressions of Interest from individuals to apply to be a member of the Consumer Challenge Panel (CCP). The CCP forms an invaluable part of the AER’s regulatory decision-making process by providing consumer insight and perspective into the AER’s decisions. Individuals with consumer experience and engagement, regulatory decision-making or knowledge of [...]

Consumers call for political parties to help ease the squeeze on living standards

The Queensland Consumers Association (QCA) and other consumer groups1 want all parties contesting the forthcoming federal election to do much more to help consumers experiencing cost of living pressures. QCA spokesperson, Ian Jarratt, says being able to easily and quickly get better value at the supermarket would help consumers to “ease the squeeze” on living [...]

The changing telecommunications market: have your say

The Productivity Commission has published a press release, calling on people to provide valuable input into the Telecommunications Universal Service Obligation. The Commission seeks to change and meet the evolving demands for the future direction of telecommunications within the Australian market.   Commissioner Paul Lindwall states that 'currently we have in place a Universal Service [...]

By | June 16th, 2016|Govt Inquiries, Independent inquiries, News, Submission|0 Comments