Regulator news and government inquiries

//Regulator news and government inquiries

Doubts about the value of car sale add-ons

Car buyers are being advised to exercise caution before agreeing to purchase ‘after sale add-ons’ and to get multiple quotes before accepting any finance offered by motor vehicle dealers. The advice follows a recent increase in complaints to Consumer Protection about the ‘extras’ sold at the point of sale of a vehicle which can include [...]

By | December 8th, 2016|Govt Inquiries, Misleading conduct, Motor vehicles, News, Transport|Comments Off on Doubts about the value of car sale add-ons

Victims of financial scandals need simple justice – response to Ramsay EDR Review

Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Review of the Financial System External Dispute Resolution and Complaints Framework (Ramsay Review), led by Professor Ian Ramsay, today released its interim report. In response to the review, [...]

By | December 7th, 2016|Finance, Govt Inquiries, News, Regulator news and government inquiries|Comments Off on Victims of financial scandals need simple justice – response to Ramsay EDR Review

CHOICE welcomes inquiry into banking sector

Consumer advocacy group CHOICE has welcomed the establishment of a Senate Inquiry that will examine cases of wrongdoing in the banking and financial services sector. “Sunlight is the best disinfectant. This inquiry gives us a chance to shine a light on the anti-consumer practices that are riddled throughout the banking system,” says CHOICE Head of [...]

By | December 7th, 2016|Banking, CHOICE, Finance, Financial Systems Inquiry, News, Regulator news, Regulator news and government inquiries|Comments Off on CHOICE welcomes inquiry into banking sector

ACCC market study into new car retailing—have your say

The ACCC is conducting a market study of the new car retailing industry. The market study will review industry practices in the sector to assist in identifying risks to consumers and the competitive process. The key issues to be covered by the study include: compliance with consumer guarantees obligations and the ability of consumers to [...]

By | October 18th, 2016|ACCC|Comments Off on ACCC market study into new car retailing—have your say

Financial Rights Legal Centre and Consumers Federation Australia publish submission to review Code of Banking Practice

Consumers Federation Australia (CFA) along with several consumer organisations have recently submitted a joint consumer representative submission to the Australian Banking Association. The ABA has resourced this 2016 submission, conducted as a collaborative effort between the CFA and the Financial Rights Legal Centre (FRLC). CFA and the FRLC engaged with the following consumer organisations who have [...]

By | September 22nd, 2016|Banking, Featured, Finance, Financial Systems Inquiry, Independent inquiries, Regulator news and government inquiries, Submission|Comments Off on Financial Rights Legal Centre and Consumers Federation Australia publish submission to review Code of Banking Practice

ACCAN launches new ‘Get Connected’ resource for consumers struggling to get a broadband connection

The Australian Communications Consumer Action Network (ACCAN) has launched its ‘Get Connected’ consumer resource which includes a mapping tool and a series of useful steps for consumers who are struggling to get an ADSL connection while they are waiting for NBN to arrive in their area. Issues accessing ADSL services have become a common complaint [...]

By | September 21st, 2016|Housing, Regulator news and government inquiries, Utilities|Comments Off on ACCAN launches new ‘Get Connected’ resource for consumers struggling to get a broadband connection

Telecommunications Industry Ombudsman Limited seeking new Director

The Telecommunications Industry Ombudsman Board is currently seeking three new Directors for their Board of Directors. The three Director vacancies are in the following areas: Consumer Experience Director: Demonstrated link to community or consumer groups who represent those who use telecommunication services Independent Director (non-for-profit governance experience): Demonstrated experience within non-for-profit governance and must also [...]

By | September 15th, 2016|Communications, Jobs with CFA Members, Regulator news and government inquiries, Telcommunications and Internet|Comments Off on Telecommunications Industry Ombudsman Limited seeking new Director

Is a banking tribunal really the answer?

Consumers Federation Australia along with the Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia have written a letter to the Prime Minister, Minister for Financial Services and the Treasurer in response to announcements of the Federal Government possibly instituting a financial services tribunal. CFA, along with other signed organisations have raised [...]

By | September 2nd, 2016|Consumer protection, DisputeResolution, EDR, Finance, Publications, Regulator news and government inquiries|Comments Off on Is a banking tribunal really the answer?

CFA publishes submission to the Productivity Commission

Earlier in 2016, the Productivity Commission announced its study on consumer law enforcement and administration. The study seeks to focus on the efficacy of the single law, multiple regulator model which provides the foundation for Australian Consumer Law. The Productivity Commission was seeking commentary and submissions on the existing model to publish within their Issues [...]

By | September 1st, 2016|ACL review, Everyday Consumer, Govt Inquiries, Independent inquiries, Regulator news and government inquiries|Comments Off on CFA publishes submission to the Productivity Commission

Productivity Commission launches ACL review: issues paper released

  The Productivity Commission has recently launched a study into the enforcement and administration arrangements underpinning the Australian Consumer Law. The study will focus on the effectiveness of the ‘single-law, multiple regulator’ model – a model where the national consumer law is jointly enforced and administered by the Australian Competition and Consumer Commission (ACCC) and [...]

By | July 25th, 2016|ACL review, Consumer Law, Consumer protection, Everyday Consumer, Govt Inquiries, Independent inquiries, Regulator news and government inquiries, Report, Research|Comments Off on Productivity Commission launches ACL review: issues paper released

CHOICE launches Complane

CHOICE has introduced their new consumer assistance tool: Complane. Complane has been developed to minimize the number of difficulties that travelers have making complaints with airlines when their flights are delayed or canceled. CHOICE recently conducted a study into passenger travel, revealing that over the past year, over 23 per cent of travelers faced either [...]

By | July 21st, 2016|Airports, Articles, Campaigns, CHOICE, Everyday Consumer, Regulator news, Transport, Travel|Comments Off on CHOICE launches Complane

Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members

The Australian Energy Regulator (AER) is seeking Expressions of Interest from individuals to apply to be a member of the Consumer Challenge Panel (CCP). The CCP forms an invaluable part of the AER’s regulatory decision-making process by providing consumer insight and perspective into the AER’s decisions. Individuals with consumer experience and engagement, regulatory decision-making or knowledge of [...]

By | July 14th, 2016|Energy, Environment, Regulator news, Regulator news and government inquiries, Utilities|Comments Off on Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members