Government Inquiries

The Select Committee on Australia’s Food Processing Sector is inquiring into the competitiveness and future viability of Australia’s food processing sector. As part of its inquiry, the committee will consider the implications for the sector of Australia’s regulatory environment, competition regime and anti-dumping rules, international anti-free trade measures, and production inputs. The committee is inviting…

Read More Senate Inquiry into Australia’s Food Processing Sector

ACMA has released its discussion paper in response to  submissions received in February 2011 about the effectiveness of the Telecommunications (Do not Call Register) Telemarketing and Research Calls Standard 2007. ACMA is now accepting further submissions in considering revisions to the standard. ACMA’s role is to balance community and industry expectations in relation to the…

Read More Submission due on Industry Standard (2007) on Telemarketing and Research Calls

CFA Member Consumer Action Law Centre (CALC) has described the current system for handling taxi complaints by the Victorian Taxi Directorate as inadequate, and suggested that complaints be handled by the Victorian Public Transport Ombudsman. There has been a steady increase in formal complaints over recent times, however little information is available about how well those…

Read More Taxi complaints: CALC wants a better deal in Victoria

CFA member ACCAN has welcomed the interim report of the Australian Communications and Media Authorities Reconnecting the Customer inquiry. “The ACMA’s Reconnecting the Customer report is an in-depth and well researched exposé of the current state of the telco industry’s customer service and complaint handling ,” said ACCAN CEO Teresa Corbin. “It confirms the worst-kept…

Read More Reconnecting the (Telco) customer

The Commonwealth Government announced on 3 June that it will develop Australia’s first Cyber White Paper to provide a comprehensive blueprint to help Australians connect to the internet with confidence. Attorney-General Robert McClelland said the White Paper will be a comprehensive review of how Governments, businesses and individuals can work together to realise the full…

Read More Cyber white paper