Regulator news and government inquiries

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New research from leading consumer and tenancy groups (CHOICE, National Shelter and the National Association of Tenant Organisations (NATO)) show that Australians who rent are living in fear of eviction and rent rises. The report ‘DISRUPTED: The consumer experience of renting in Australia ‘DISRUPTED: The consumer experience of renting in Australia’ surveyed Australians who rent…

Read More New report from leading consumer and tenancy group on renting in Australia

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The ACMA has established a Scam Technology Project to explore practical technical solutions to address the proliferation of scam calls over Australian telecommunications networks. ‘Scam calls are more than a nuisance. They pose a real threat, particularly to those in vulnerable circumstances such as older people,’ said ACMA Chair Nerida O’Loughlin. “This project will investigate…

Read More Scam Technology Project to address proliferation of scams

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Our health system should empower and support us to live happy and healthy lives. But increasingly, thousands of us are feeling frustrated by high-cost, low-value and overly complex health insurance policies. CHOICE research finds the majority of us don’t feel like we get value from our health insurance and are hit with high costs when…

Read More Fairer health insurance

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ASIC has released its first review of the rapidly growing buy now pay later industry. The review of this diverse and evolving market has found that buy now pay later arrangements are influencing the spending habits of consumers, especially younger consumers. A buy now pay later arrangement allows consumers to purchase and obtain goods and…

Read More ASIC puts spotlight on the rapidly growing buy now pay later industry

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“Given energy prices on the rise while the cost of solar power systems declines, it’s little wonder that almost one in four Australian households are using some form of solar power,” says CHOICE spokesperson Nicky Breen. “Interest in solar is growing with more than 750,000 solar power systems installed across the country in the last…

Read More Where to start with solar

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The Regional, Rural and Remote Communications Coalition has again called for the Australian Government to introduce much needed reforms to underpin the delivery of telecommunications services across Australia. The RRRCC repeated its call when responding to the government’s proposals, flagged in a Department of Communications and the Arts consultation paper, which focuses on the reliability…

Read More Regional coalition repeats call for reform to telecoms services

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The Australian Communications Consumer Action Network (ACCAN) welcomes today’s release of the Federal Government’s report on Complaints Handling and Consumer Redress in the telecommunications industry. As Australia’s peak body representing telecommunications consumers, ACCAN has argued that better regulation in telecommunications is needed to safeguard the interests of consumers. The Government’s report acknowledges this need. “We…

Read More ACCAN welcomes new complaint powers for telco customers

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Recent surveillance activities by the ACCC have identified many convertible tricycle strollers did not have important safety features such as brakes, appropriate harnesses, tether straps or suitable warnings required under the standard.  There are a wide variety of tricycles currently for sale in the market. Some tricycles closely resemble a traditional tricycle (sometimes with a…

Read More Convertible tricycle strollers – have your say

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The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) will have investigative powers to assess whether a term in a standard form contract may be unfair, thanks to measures passed in the Parliament by the Coalition Government yesterday. This means the regulators will have stronger powers to ensure consumers…

Read More ACCC & ASIC given stronger powers over unfair contract terms

CFA’s new quarterly webinar series will commence on Tuesday 30th October at 2pm with special guest Erin Turner, Director of Campaigns & Communications at CHOICE. Erin will be presenting on Insights from the International Consumer Movement, having recently attended an event with Consumers’ International for Directors of Advocacy and Campaigns. This webinar will cover learnings from other consumer advocacy organisations, primarily those…

Read More CFA Webinar Series Commencing October 30th