Regulator news and government inquiries

A person's hand on the keyboard of a laptop on a desk A person's hand on the keyboard of a laptop on a desk

Consumers can now choose to share their banking data to access more personalised financial products and services following the launch of the Consumer Data Right today. All four major banks are capable of sharing their customers’ data, when requested by the customer. Other authorised deposit-taking institutions will join the Consumer Data Right over the coming…

Read More Consumer Data Right goes live for data sharing

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The Australian Energy Regulator (AER) and Australian Competition and Consumer Commission (ACCC) on Friday published Testing Comprehension of the Reference Price, research jointly commissioned from the Behavioural Insights Team (BIT). This research provides new insights about the ways consumers understand electricity offers and the AER and the ACCC will use these insights to consider how…

Read More New research shines light on how consumers understand electricity offers

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Consumers should look out for unexpected international transaction fees when buying online from major brands, the ACCC has warned. Even websites with a .com.au domain name or that appear to be Australian based may process transactions overseas, meaning consumers can get charged an international transaction fee even for a purchase made in Australian dollars. The…

Read More Consumers urged to look out for unexpected international transaction fees

An aeroplane wing An aeroplane wing

The Morrison Government has directed the Australian Competition and Consumer Commission (ACCC) to monitor domestic air passenger services for a period of three years. The Government has consistently said Australia’s national interest is best served through having a sustainable, competitive aviation sector. ACCC monitoring will assist in protecting competition in the domestic passenger airline market,…

Read More ACCC directed to monitor domestic air passenger services

A computer screen showing a line graphy depicting the share market prices A computer screen showing a line graphy depicting the share market prices

People who use foreign currency conversion (FX) services now have greater access to accurate online calculators to help compare prices, but the ACCC says greater transparency is still needed at a time when many Australians are sending money to family and friends overseas. The ACCC’s Foreign currency exchange services inquiry report, released in September last…

Read More Easier comparisons now available for foreign currency conversions

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Consumer advocate CHOICE has written to the Victorian Consumer Affairs Minister Marlene Kairouz with proposed legislation to stop price gouging on essentials during a crisis. “The past few months have shown us that in a crisis, consumer protections for Australians are the first thing to go.” says Amy Pereira, CHOICE Campaigner. “We need strong protections…

Read More CHOICE calls for urgent price gouging legislation to protect Victorians in future crises

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NBN speeds and performance declined as Australians followed social distancing instructions to stay home due to COVID-19, but picked up following measures by NBN Co and streaming providers. The ACCC today released its first new monthly Measuring Broadband Australia report which tracks NBN network performance from February to April 2020. The report shows a recovery in network…

Read More NBN speeds recover after COVID-19 demand

A petrol pump reaching towards a white car A petrol pump reaching towards a white car

The Marshall Liberal Government will deliver real time petrol pricing to South Australian motorists following the findings of an extensive review undertaken by the South Australian Productivity Commission.  The Commission’s review found that while petrol price cycles still existed in those jurisdictions that did have fuel price monitoring, the presence of real time pricing data…

Read More Helping motorists find the best deal at the bowser

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The Australian Energy Regulator (AER) is seeking expressions of interest from individuals to establish a highly skilled Consumer Reference Group (CRG) for the Inflation Review 2020 and the Rate of Return Instrument 2022. The AER is reviewing the treatment of inflation in its regulatory framework, including the method likely to result in the best estimates…

Read More AER seeks people to join its consumer reference group for the review of inflation and the rate of return instrument