Scrutiny of add-on insurance products by consumers, regulators and government has increased recently, with a particular focus on the sale of consumer credit insurance (CCI). Insurers and third-party sellers have been criticised for offering poor-quality products, pressure selling and selling to consumers who were unaware they were consenting to purchase CCI. In light of these…Read More Sale of consumer credit insurance by customer owned banking Code subscribers
The Consumers’ Federation of Australia has recently developed a set of good practice principles to offer guidance to industry bodies and EDR schemes about good practice in ensuring effective consumer input, including good practice in involving the consumer sector. The principles also set out consumer sector expectations for review processes. Read the document in full here.Read More Guidelines for development and review of industry codes & EDR schemes
Consumers’ Federation of Australia has published its submission to the Commission’s Consumer Law Enforcement and Administration Draft Report. The submission calls for additional public funding for consumer advocacy. Furthermore, CFA encourages the Productivity Commission to develop mechanisms which found fund the necessary consumer advocacy and input, aside from a call on the Federal Budget. The…Read More CFA publishes Submission to the Commission’s Consumer Law Enforcement and Administration Draft Report
Paul Harrison, Deakin University When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, our research finds. We also found that some consumers (around 30%) only responded when contacted by the seller and asked if they would still like to opt in. Under current…Read More Cooling-off periods for consumers don’t work: study
Consumers Federation Australia along with the Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia have written a letter to the Prime Minister, Minister for Financial Services and the Treasurer in response to announcements of the Federal Government possibly instituting a financial services tribunal. CFA, along with other signed organisations have raised…Read More Is a banking tribunal really the answer?
The Queensland Consumers Association (QCA) and other consumer groups1 want all parties contesting the forthcoming federal election to do much more to help consumers experiencing cost of living pressures. QCA spokesperson, Ian Jarratt, says being able to easily and quickly get better value at the supermarket would help consumers to “ease the squeeze” on living…Read More Consumers call for political parties to help ease the squeeze on living standards
Financial counsellors can play a significant role in preventing economic abuseRead More FCA conference puts spotlight on economic abuse
Read the latest book on consumer law and policyRead More How does Australian consumer law compare internationally?
Consumers International has published the results of its Sustainable Business Model surveyRead More A sustainable future for consumer groups
New study links consumption of soft drinks to children’s tooth decayRead More Dental experts support warnings on soft drinks
PIAC report makes recommendations to overcome four layers of disadvantageRead More Electricity costs too high for people with disability
CHOICE welcomes new RBA rules from March 2013 – taxis includedRead More RBA acts on sky high card surcharges