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Eleven telcos have been hit with formal warnings by the Australian Communications and Media Authority (ACMA) for failing to tell potential new customers that they do not provide Priority Assistance (PA) services, or failing to name a telco that does.  The eleven telcos are Activ8me, Aussie Broadband, Dodo, Exetel, Foxtel, MyRepublic, Skymesh, Southern Phone, Spintel, TPG, and V4 Telecom.…

Read More Telcos warned for not helping vulnerable consumers

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Australians lost almost half a billion dollars to scammers in 2018 according to the latest figures in the ACCC’s Targeting Scams report released today. “Total combined losses reported to Scamwatch and other government agencies exceeded $489 million – $149 million more than 2017,” ACCC Deputy Chair Delia Rickard said. “And these record losses are likely just the tip…

Read More Scams cost Australians half a billion dollars

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Australian residential consumers and small businesses made 60,998 complaints to the Telecommunications Industry Ombudsman in the last six months of 2018 (1 July 2018 to 31 December 2018). In this period, complaints about landline, mobile and internet services, decreased by 27.7 per cent compared to the same six month period in 2017. Publishing the Telecommunications…

Read More Phone and internet complaints down between July and December 2018

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CFA and several member organisations have made written submissions to the federal government’s review of the grocery industry unit pricing mandatory Code of Conduct administered by the ACCC. The Code requires most very large grocery stores and online grocery retailers to display on shelf labels, etc. the price per unit of measure of grocery products…

Read More CFA and members make submissions to review of federal unit pricing regulation

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The Department of Industry, Innovation and Science has commenced public consultation on the second set of discussion papers for the Measurement Law Review (the Review). The issues examined in the three new discussion papers include: What measurements should apply when buying particular goods or services (Measurement-Based Transactions) How we can safeguard confidence in the measuring…

Read More Public consultation opens on new Measurement Law Review discussion papers

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Insurers should accept the challenge of embedding a strong culture of fairness, honesty and transparency, or risk being forced out of business, according to an insurance compliance leader. Lynelle Briggs AO, Independent Chair of the General Insurance Code Governance Committee (the Committee), said there was evidence that some subscribers were not taking the Code and…

Read More Deliver strong and fair culture or risk business, insurers told

The Federal Government has committed to a process to fund a superannuation consumer advocate in Tuesday night’s budget. Independent consumer groups CHOICE and the Superannuation Consumers Centre (SCC) have welcomed the Federal Government’s announcement to scope the permanent funding of a Superannuation Consumer Advocate but say this needs to be backed by a substantial long-term…

Read More Budget backing for superannuation consumer advocate

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Reliable, affordable, renewable energy has helped many Australians take back control of their power prices. Yet as the solar industry booms, consumer protection has not kept up. More needs to be done to protect householders, according to a comprehensive report released by Consumer Action Law Centre (Consumer Action). Sunny Side Up: Strengthening the consumer protection…

Read More Sunny Side Up: Strengthening the consumer protection regime for solar panels in Victoria