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Productivity Commission calls for greater investment in consumer advocacy

Australia’s peak consumer body, the Consumers’ Federation of Australia,  welcomed a finding from the Productivity Commission that additional public funding be provided to support consumer advocacy. The finding, made in the Commission’s Draft Report on Consumer Law Enforcement and Administration, recognised there is considerable unmet demand from policy makers for input from informed consumer advocates. [...]

By | December 13th, 2016|Consumer protection, Featured, News|Comments Off on Productivity Commission calls for greater investment in consumer advocacy

Doubts about the value of car sale add-ons

Car buyers are being advised to exercise caution before agreeing to purchase ‘after sale add-ons’ and to get multiple quotes before accepting any finance offered by motor vehicle dealers. The advice follows a recent increase in complaints to Consumer Protection about the ‘extras’ sold at the point of sale of a vehicle which can include [...]

By | December 8th, 2016|Govt Inquiries, Misleading conduct, Motor vehicles, News, Transport|Comments Off on Doubts about the value of car sale add-ons

Victims of financial scandals need simple justice – response to Ramsay EDR Review

Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Review of the Financial System External Dispute Resolution and Complaints Framework (Ramsay Review), led by Professor Ian Ramsay, today released its interim report. In response to the review, [...]

By | December 7th, 2016|Finance, Govt Inquiries, News, Regulator news and government inquiries|Comments Off on Victims of financial scandals need simple justice – response to Ramsay EDR Review

CHOICE welcomes inquiry into banking sector

Consumer advocacy group CHOICE has welcomed the establishment of a Senate Inquiry that will examine cases of wrongdoing in the banking and financial services sector. “Sunlight is the best disinfectant. This inquiry gives us a chance to shine a light on the anti-consumer practices that are riddled throughout the banking system,” says CHOICE Head of [...]

By | December 7th, 2016|Banking, CHOICE, Finance, Financial Systems Inquiry, News, Regulator news, Regulator news and government inquiries|Comments Off on CHOICE welcomes inquiry into banking sector

Financial Counselling Australia: Financial Counsellors Support Merger of FOS and CIO

Financial counsellors - who help hundreds of Australians with financial services disputes each year - have provided overwhelming support for the merger of the Financial Ombudsman Service and the Credit & Investments Ombudsman into a one stop financial complaints ombudsman service. Seventy-five percent of financial counsellors that responded to a survey by Financial Counselling Australia [...]

By | December 6th, 2016|Banking, Finance, Financial Advice, Financial Counselling, Financial Systems Inquiry, News|Comments Off on Financial Counselling Australia: Financial Counsellors Support Merger of FOS and CIO

ACCAN: New Coalition formed to end the data drought

A group of like-minded advocacy groups have come together to end the data drought by forming the Regional, Rural and Remote Communications Coalition to champion better communications services for consumers and small businesses living in rural, remote or regional areas. The Coalition includes the Australian Communications Consumer Action Network (ACCAN), the National Farmers' Federation (NFF), the [...]

By | December 5th, 2016|Accessibility, Articles, Communications, Communications, Digital consumers, Everyday Consumer, Mobile, NBN, Telcommunications and Internet|Comments Off on ACCAN: New Coalition formed to end the data drought

Cooling-off periods for consumers don’t work: study

Paul Harrison, Deakin University When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, our research finds. We also found that some consumers (around 30%) only responded when contacted by the seller and asked if they would still like to opt in. Under current [...]

By | December 2nd, 2016|Articles, Consumer behaviour, Publications|Comments Off on Cooling-off periods for consumers don’t work: study

Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

The Australian Communications Consumer Action Network (ACCAN) and the South Australian Council of Social Service (SACOSS) have collaborated to publish a report on telecommunications affordability. The report, titled Connectivity Costs: Telecommunications Affordability for Low-Income Australia was formed through over 500 surveys with Centrelink recipients and low-income Health Care Card Holders and multiple focus groups. The [...]

By | November 15th, 2016|Communications, Everyday Consumer, Mobile, News, Report, Telcommunications and Internet|Comments Off on Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

CFA has always committed itself to sharing knowledge of forums and conferences that discuss relevant topics on consumer protection, law and other pertinent topics to members and the general public. We are happy to share details of a conference in the area of Law and the Online World, being hosted by the Sir Zelman Cowen [...]

By | November 2nd, 2016|Consumer Law, Consumer protection, Digital consumers, Events, Everyday Consumer|Comments Off on Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

ACCC market study into new car retailing—have your say

The ACCC is conducting a market study of the new car retailing industry. The market study will review industry practices in the sector to assist in identifying risks to consumers and the competitive process. The key issues to be covered by the study include: compliance with consumer guarantees obligations and the ability of consumers to [...]

By | October 18th, 2016|ACCC|Comments Off on ACCC market study into new car retailing—have your say