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The Australian Energy Regulator (AER) is seeking expressions of interest from individuals to establish a highly skilled Consumer Reference Group (CRG) for the Inflation Review 2020 and the Rate of Return Instrument 2022. The AER is reviewing the treatment of inflation in its regulatory framework, including the method likely to result in the best estimates…

Read More AER seeks people to join its consumer reference group for the review of inflation and the rate of return instrument

A computer screen showing a line graphy depicting the share market prices A computer screen showing a line graphy depicting the share market prices

ASIC warns consumers about investment advertising that compares fixed-term investment products to bank term deposits. A surge in such marketing of fixed-term investment products in recent months has prompted ASIC to caution consumers to take care making investment decisions based on such advertising. ASIC is monitoring such advertising and the entities involved because of reports…

Read More ASIC warns consumers: Investment advertising is not always ‘true to label’

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Living in bushfire pone areas has its risks and anyone planning to build or re-build following the recent devastating bushfires should consult the Australian Standard that covers the bushfire safety requirements of building in the area and provides the methodology for calculating your bushfire attack level.  The Australian Standard AS 3959:2018 Construction in bushfire prone areas is a…

Read More Free standard on construction in bushfire prone areas

Small round disk batteries in green and black cardboard packaging that says 'GP Lithium' Small round disk batteries in green and black cardboard packaging that says 'GP Lithium'

CFA has made a submission to the Australian Competition and Consumer Commission (ACCC) Button Battery Taskforce. The ACCC launched the taskforce to investigate the safety of button batteries and the products that contain them. Button batteries pose a severe injury risk for young children and other vulnerable groups, like the elderly and those with dementia,…

Read More Consumers’ Federation of Australia responds to proposed button battery regulation options

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Petrol retailers should not use the current pandemic to further increase profits, which the latest ACCC petrol industry report shows have risen in recent years, and should pass on the full benefit of falling oil prices to motorists, the ACCC has said. Weekly average international crude oil prices have decreased by around US$ 50 per barrel since…

Read More Petrol retailers should reduce their prices in line with falls in international petrol prices: ACCC

A gold credit card A gold credit card

Consumer advocate CHOICE is urging Australian banks to go further in their response to COVID-19, flagging that many Australians are still being harmed by high cost credit cards, personal loans and long term debt. “We welcome that many banks have announced initial support packages for customers but we know they can go further. We have…

Read More “Banks need to go further on their coronavirus response”: CHOICE

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At the Gartner CEO Forum today, ACCC Chair Rod Sims spoke with a group of 70 CEOs and senior executives from a range of companies across Australasia about how the ACCC’s priorities have shifted to respond to the impact of COVID-19 on consumers and businesses. Below is a transcript of his speech. COVID-19 Taskforce The ACCC…

Read More Managing the impacts of COVID-19 disruption on consumers and business

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The sustainable consumer is a key element of a better world and essential to overcoming adverse events such as pandemics. According to Consumers International, five major factors will drive sustainable consumption in the future: Consumer demand for more sustainability information Sustainable mobility and ridesharing Circular design and sustainable fashion The drive for sustainable packaging Building products to last –…

Read More Five factors driving sustainable consumption

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Scammers are now trying to exploit Australians financially impacted by the COVID-19 crisis with new superannuation scams being reported to Scamwatch in recent weeks. Scammers are already trying to take advantage of the Government’s recent announcement that people suffering financial hardship can have partial access to their superannuation from mid-April. “Scammers are cold-calling people claiming…

Read More Scammers targeting superannuation in COVID-19 crisis

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Consumer Action Law Centre has released the following statement in response to a report by the Australian Communications and Media Authority (ACMA) on fiancial hardhip in the telco industry. A report released this week by ACMA shows that telco providers are not adequately identifying and supporting customers experiencing financial hardship. The ACMA reports shows that…

Read More Telco companies are failing people in financial hardship

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ASIC has written a letter to the real estate institutes in each state outlining concerns about some real estate agents who are advising tenants to apply for early release of their superannuation. AISC warns that such conduct by real estate agents may be in contravention of the Corporations Act as it may may constitute unlicensed…

Read More ASIC warns of unlicensed financial advice by real estate agents to tenants