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ACCC names key enforcement and compliance priorities for 2017

The Chairman of the Australian Competition and Consumer Commission Rod Sims says 2017 will see its enforcement teams hone in on misleading and deceptive practices, anti-competitive conduct and unfair contract terms affecting small businesses. Speaking at a Committee for Economic Development of Australia (CEDA) event in Sydney today, Mr Sims launched the ACCC’s 2017 Compliance [...]

NSW Fair Trading Commissioner honoured

Minister for Innovation and Better Regulation Matt Kean has today paid tribute to NSW Fair Trading Commissioner Rod Stowe for his 40 years of service to the people of NSW, including 28 years in the consumer affairs portfolio. Mr Stowe’s love of public service began appropriately on Valentine’s Day in 1977, when he was appointed [...]

By | March 1st, 2017|Articles, Regulator news and government inquiries|0 Comments

CFA publishes Submission to the Commission’s Consumer Law Enforcement and Administration Draft Report

Consumers’ Federation of Australia has published its submission to the Commission’s Consumer Law Enforcement and Administration Draft Report. The submission calls for additional public funding for consumer advocacy. Furthermore, CFA encourages the Productivity Commission to develop mechanisms which found fund the necessary consumer advocacy and input, aside from a call on the Federal Budget. The [...]

By | February 22nd, 2017|ACCC, Articles, ASIC, Featured, Publications, Regulator news|0 Comments

Australian Energy Regulator seeking membership for Consumer Consultative Group

Australian Energy Regulator (AER) is seeking expressions of interest for membership to their Consumer Consultative Group (CCG). The CCG works to advise and assist the AER on problems that can impact small energy consumers, such as residential and business customers who consume under the relevant usage threshold set by the National Energy Retail Law jurisdiction. The CCG's [...]

By | February 16th, 2017|Environment, Featured, Jobs with CFA Members, Regulator news|0 Comments

Consumers left wanting more from energy retail markets

CFA member Energy Consumers Australia has published the results of its second bi-annual survey of the attitudes and activity of household and small business energy consumers. Energy Consumers Australia CEO Rosemary Sinclair said the survey of 2,300 consumers, undertaken during August and September 2016, showed that energy consumers are seeing mixed results. “As we found [...]

By | February 15th, 2017|Articles, Energy, Everyday Consumer, News, Utilities|0 Comments

Australians need a one-stop-shop ombudsman to deal with banking & finance complaints

Getting problems with your bank, insurance or finance company solved fairly and quickly is too hard and Australia needs a one-stop-shop ombudsman for financial service problems, say leading consumer advocates. In a submission endorsed by eight consumer organisations provided to the Ramsay Review into External Dispute Resolution in the banking and finance sector, advocates have [...]

By | February 9th, 2017|Articles, Banking, Finance, News|0 Comments

Products safety handbook protects consumers

All businesses who supply products to Australian consumers must comply with Australian product safety laws as outlined by ACCC Product Safety. Consumers Federation of Australia representative Gail Greatorex is a member of the Standards Australia Technical Committee which completed a review of four key parts of the product safety framework set of documents. One of [...]

By | February 8th, 2017|Articles, News, Product Safety, Standards|0 Comments

ACCAN urges Government to allocate budget funds to mobile expansion, USO and broadband monitoring

In its Pre-Budget Submission for the 2017-18 Budget, the Australian Communications Consumer Action Network (ACCAN) has urged the Federal Government to allocate funding to telecommunications initiatives that will benefit consumers. ACCAN’s recommendations include ongoing funding for the Mobile Black Spot Program, ongoing funding to ensure that the Universal Service Obligation (USO) continues until new safeguards [...]

By | February 8th, 2017|Articles, Communications, News, Telcommunications and Internet|0 Comments

Financial Counsellors Welcome “Better Banking” … but Where’s the Funding for Financial Counselling?

Financial counsellors welcome today’s commitment by the banking industry to better banking, including making financial hardship support programs more accessible and setting up a debt repayment service. But the big question remains: why is there still no funding for financial counselling? Most of the clients seen by financial counsellors have debts with banks, yet the [...]

By | February 1st, 2017|Banking, Debt, Finance, Financial Counselling, News|0 Comments

Veda to refund consumers after breaching privacy rules

Veda Advantage Information Services and Solutions Ltd (Veda) is being forced to refund thousands of consumers who paid to obtain credit reports under Veda’s expedited delivery deal, according to a decision handed down today by the Australian Privacy Commissioner. The Commissioner found that Veda breached a series of privacy rules when they: charged for “expedited [...]

By | December 27th, 2016|Articles, Credit, Credit History, Digital consumers, Finance, News, Regulator news and government inquiries|Comments Off on Veda to refund consumers after breaching privacy rules

CFA representative attends FSANZ Packing Advisory Group meeting

Elaine Attwood, a CFA representative on the Food Standards Australia New Zealand, Packing Advisory Group recently attended the 5th meeting this December. The meeting involved discussion around FSANZ’s conclusions following the first Call for Submissions made. Members within the meeting heard on the issues raised within the submissions. Whilst submissions were minimal, the general caliber [...]

By | December 26th, 2016|Everyday Consumer, News, Standards|Comments Off on CFA representative attends FSANZ Packing Advisory Group meeting