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Financial Rights Legal Centre (Financial Rights), Consumer Action Law Centre (Consumer Action) and Financial Counselling Australia (FCA) have welcomed the Australian Securities and Investment Commission’s (ASIC’s) announcement that it will consult on using new Product Intervention Powers to intervene in the short term credit industry. The new product intervention power allows ASIC to intervene where…

Read More Consumer advocates welcome ASIC intervention in Short Term Credit Market

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The Australian Securities and Investments Commission (ASIC) report released today confirms that consumer credit insurance, commonly tacked on when taking out a loan or credit card, is junk.  This news comes as Australians demand over $2 million worth of refunds after being ripped off by junk insurance through Consumer Action’s DemandARefund tool.   ASIC’s report…

Read More Regulator slams ‘junk insurance’ sold by banks as Aussies demand over $2 million in refunds

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The revised Telecommunications Consumer Protection (TCP) Code fails to adequately protect telco consumers, according to consumer groups. Despite consultation with the telco industry and regulator, consumer groups including ACCAN, Consumer Action Law Centre, WEstjustice, Financial Counselling Australia, Financial and Consumer Rights Council, Financial Rights Legal Centre, Money Mob, and HK Training and Consultancy, consider that…

Read More Telecommunications Consumer Protection Code Inadequately Protects Consumers: Consumer Groups

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The CFA sponsored side event on grocery unit pricing at the Consumers International Summit in Portugal on 29 April 2019 was very successful. CFA executive member Ian Jarratt gave a presentation on the history, benefits of, and problems with, the provision of unit pricing of pre-packaged grocery items around the world. Ian also provided a…

Read More CFA side event at the Consumers International Congress in Portugal

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Demand response aims to ensure stable energy during times of peak demand to avoid disruptive power outages. Standards Australia is inviting Public Comment for DR AS 4755.2:2019, Demand response capabilities and supporting technologies for electrical products, Part 2: Demand response framework and requirements for Communications between Remote Agents and Electrical Products. AS 4755.2 applies to electrical products…

Read More Public comment invited on standard for demand response between remote agents and electrical products

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Applications now open for Standards Australia’s NEXTgen Contributors Program which selects emerging industry and technical experts and provides them with an exciting opportunity to become involved in the national and international standardisation processes supporting Australian industry and government. Do you know any emerging experts in your industry? Standards Australia are now accepting applications for the 2019/20 NEXTgen Contributors Program.…

Read More Opportunity to participate in a Standards Development Program (NEXTgen)

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Consumer Policy Research’s Centre (CPRC)’s latest report – A Day in the Life of Data – illustrates the bewildering volume and scope of data collected about consumers just as they go about their daily lives. The Fourth Industrial Revolution is here, and personal information is increasingly being collected and commodified while legislation fails to keep up. Led…

Read More CPRC Research Report: A Day in the Life of Data

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Transforming the world is the aim of the UN 17 Sustainable Development Goals (SDGs) – they represent an ambitious plan to enhance peace and prosperity, eradicate poverty and protect the planet. Organizations and companies looking to contribute to the SDGs will find that standards support the three pillars of sustainable development: economic, social and environmental…

Read More UN Sustainable development goals – standards can help

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Consumers have a right to be electrically safe when they buy electrical products, despite the enormous growth in online stores. Tested and compliant products would have this RCM mark on them, giving assurance that they meet Australian standards. The recent ruling where a importer and online seller was fined $1.2 million is a stark reminder…

Read More Check the safety of electrical products – does it have this mark?

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CFA’s quarterly webinar series will continue on Friday 14th June from 2-3pm AEST. The webinar will be hosted by Gerard Brody, CFA Chair and CEO of Consumer Action Law Centre, and Gemma Mitchell, Managing Solicitor at Consumer Credit Legal Service WA. Gerard and Gemma will share reflections and insights from their recent travels to Portugal for the Consumers International Summit, which…

Read More CFA Webinar Series