Articles

The ACCC, together with the state and territory consumer protection regulators, have released a new point-of-sale sign which will give consumers clear information about their rights to refunds and replacements. The sign was launched by the Parliamentary Secretary to the Treasurer, the Hon David Bradbury MP, at the Consumers 2011 Conference in Sydney on 7…

Read More Consumer rights: New national point of sale sign launched

The ACCC has moved quickly to use the new powers made available to it under the Australian Consumer Law (ACL) to secure over $3.6 million in penalties since the first wave reforms took effect just over 12 months ago. In his keynote address at the Consumers 2011 conference in Sydney on 7 June, ACCC Chairman…

Read More ACCC nets $3.6 million in penalties in first year of new consumer laws

CFA Member Consumer Action Law Centre (CALC) has described the current system for handling taxi complaints by the Victorian Taxi Directorate as inadequate, and suggested that complaints be handled by the Victorian Public Transport Ombudsman. There has been a steady increase in formal complaints over recent times, however little information is available about how well those…

Read More Taxi complaints: CALC wants a better deal in Victoria

St James Ethics Centre logo St James Ethics Centre logo

St James Ethics Centre has released “Responsible Business Practice in Australia”, a report to the Australian Government. It was launched at the 12th National Business Leaders Forum on Sustainable Development at Parliament House in Canberra on 16 July. The report reviews the key lessons learnt from St James Ethics Centre’s national ResponsibleBusiness Practice Project, which…

Read More Responsible Business Practice in Australia

Fair Go On Fees clip from Choice web site Fair Go On Fees clip from Choice web site

From 2005 Consumer Action, later joined by Choice, campaigned tirelessly for the major banks to remove or reduce their outrageous and skyrocketing penalty fees – fees as much as $50 applied just for going over your credit card limit by a few dollars or being a day late with a credit card payment. The Fair…

Read More Choice and Consumer Action bank penalty fee campaign saves consumers at least $112m each year

Denis Nelthorpe photo Denis Nelthorpe photo

Former CFA President Denis Nelthorpe and consumer advocate Elaine Attwood were both made Members of the Order of Australia (AM) in the Queens Birthday honours list in June 2011. Denis has played many roles in the Australia consumer movement. He was  Director of the Consumer Credit Legal Service in the 1980s when it successfully took…

Read More CFA advocates recognised with Queens Birthday honours

Bulk debt report cover picture Bulk debt report cover picture

CFA Member Financial Counselling Australia has released a report by Denis Nelthorpe and Kaye Digney, that describes the rationale and outcomes of the Bulk Debt Negotiation Project conducted by West Heidelberg Community Legal Service in 2010-11. The project aimed at assisting judgment-proof debtors – those on low incomes, with few or no assets – who…

Read More Bulk debt negotiation project outcomes

CFA member Consumer Action Law Centre has won an important case in the Victorian Consumer and Administrative Tribunal who found that Motor Finance Wizard’s leasing practices were ‘unfair’ and ‘seriously flawed’. In CALC’s words On 12 May 2011, the Victorian Civil and Administrative Tribunal (VCAT) ordered Motor Finance Wizard to cancel a car lease contract…

Read More Consumer action on unfair car leases

CFA member ACCAN has welcomed the interim report of the Australian Communications and Media Authorities Reconnecting the Customer inquiry. “The ACMA’s Reconnecting the Customer report is an in-depth and well researched exposé of the current state of the telco industry’s customer service and complaint handling ,” said ACCAN CEO Teresa Corbin. “It confirms the worst-kept…

Read More Reconnecting the (Telco) customer