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ACCC concerned baby bling still on sale The Australian Competition and Consumer Commission is concerned that baby bling is still available for purchase online despite a national ban introduced by the Parliamentary Secretary to the Treasurer, David Bradbury, on Friday, 15th July. For more information, go to the ACCC website. National product safety ban for…

Read More ACCC Product Safety Announcements, July 2011

ACMA has released its discussion paper in response to  submissions received in February 2011 about the effectiveness of the Telecommunications (Do not Call Register) Telemarketing and Research Calls Standard 2007. ACMA is now accepting further submissions in considering revisions to the standard. ACMA’s role is to balance community and industry expectations in relation to the…

Read More Submission due on Industry Standard (2007) on Telemarketing and Research Calls

The ACCC, together with the state and territory consumer protection regulators, have released a new point-of-sale sign which will give consumers clear information about their rights to refunds and replacements. The sign was launched by the Parliamentary Secretary to the Treasurer, the Hon David Bradbury MP, at the Consumers 2011 Conference in Sydney on 7…

Read More Consumer rights: New national point of sale sign launched

The ACCC has moved quickly to use the new powers made available to it under the Australian Consumer Law (ACL) to secure over $3.6 million in penalties since the first wave reforms took effect just over 12 months ago. In his keynote address at the Consumers 2011 conference in Sydney on 7 June, ACCC Chairman…

Read More ACCC nets $3.6 million in penalties in first year of new consumer laws

CFA Member Consumer Action Law Centre (CALC) has described the current system for handling taxi complaints by the Victorian Taxi Directorate as inadequate, and suggested that complaints be handled by the Victorian Public Transport Ombudsman. There has been a steady increase in formal complaints over recent times, however little information is available about how well those…

Read More Taxi complaints: CALC wants a better deal in Victoria

St James Ethics Centre logo St James Ethics Centre logo

St James Ethics Centre has released “Responsible Business Practice in Australia”, a report to the Australian Government. It was launched at the 12th National Business Leaders Forum on Sustainable Development at Parliament House in Canberra on 16 July. The report reviews the key lessons learnt from St James Ethics Centre’s national ResponsibleBusiness Practice Project, which…

Read More Responsible Business Practice in Australia

Fair Go On Fees clip from Choice web site Fair Go On Fees clip from Choice web site

From 2005 Consumer Action, later joined by Choice, campaigned tirelessly for the major banks to remove or reduce their outrageous and skyrocketing penalty fees – fees as much as $50 applied just for going over your credit card limit by a few dollars or being a day late with a credit card payment. The Fair…

Read More Choice and Consumer Action bank penalty fee campaign saves consumers at least $112m each year