[box type=”tick”] Campaign win for CFA members ACCAN and FCA ACMA has agreed to implement reforms. More details here. [/box] Everyone needs to call 1800, 1300 or 13 numbers at some point – so why are mobile users discriminated against? We need ‘free’ numbers to talk to the bank in an emergency, order a cab,…Read More Fair calls for all – on the way!
CFA member Consumer Action Law Centre has won an important case in the Victorian Consumer and Administrative Tribunal who found that Motor Finance Wizard’s leasing practices were ‘unfair’ and ‘seriously flawed’. In CALC’s words On 12 May 2011, the Victorian Civil and Administrative Tribunal (VCAT) ordered Motor Finance Wizard to cancel a car lease contract…Read More Consumer action on unfair car leases
CFA member ACCAN has welcomed the interim report of the Australian Communications and Media Authorities Reconnecting the Customer inquiry. “The ACMA’s Reconnecting the Customer report is an in-depth and well researched exposé of the current state of the telco industry’s customer service and complaint handling ,” said ACCAN CEO Teresa Corbin. “It confirms the worst-kept…Read More Reconnecting the (Telco) customer
CFA lobbies for better consumer rights – often with great success. The 4 key challenges we issued to political parties in 2007 have since all been met. CFA’s 2010 election challenge called on each of the major parties – the Greens, the Liberal party, the Labor party, and the Nationals, to address twelve key issues…Read More 2010 Election – Consumer Platform
Standards are published documents setting out specifications and procedures designed to ensure products, services and systems are safe, reliable and perform the way they were intended to. They establish the common language which defines quality and safety criteria. We all rely on an objective, rigorous set of Standards to ensure the products and systems we…Read More Standards update March 2011
The report of the major national review of food labelling requirements, undertaken by a panel chaired by Dr Neal Blewett, was released in late January 2011. Several CFA members made submissions and the report is available at the food labeling review web site operated by the Department of Health. The report contains 61 recommendations, many…Read More Food labelling review results released
Wanted: Smart Financial Counselling projects to create big ripples Perhaps you’ve got an idea that would lead to fairer outcomes for consumers in financial difficulty or a brainwave about developing or promoting the sector? We’re looking to fund great ideas that will benefit the sector in the short to medium term. We need you to…Read More Financial Counselling Foundation grant applications
The National Consumer Congress will be held in Sydney 7-8 June, 2011. CFA Executive members Catriona Lowe, Teresa Corbin and Gordon Renouf will all be contributing to the program. For more information and to register go to the Consumers 2011 web site.Read More National Consumer Congress 2011