News

Australia’s peak consumer body, the Consumers’ Federation of Australia,  welcomed a finding from the Productivity Commission that additional public funding be provided to support consumer advocacy. The finding, made in the Commission’s Draft Report on Consumer Law Enforcement and Administration, recognised there is considerable unmet demand from policy makers for input from informed consumer advocates.…

Read More Productivity Commission calls for greater investment in consumer advocacy

Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Review of the Financial System External Dispute Resolution and Complaints Framework (Ramsay Review), led by Professor Ian Ramsay, today released its interim report. In response to the review,…

Read More Victims of financial scandals need simple justice – response to Ramsay EDR Review

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Financial counsellors – who help hundreds of Australians with financial services disputes each year – have provided overwhelming support for the merger of the Financial Ombudsman Service and the Credit & Investments Ombudsman into a one stop financial complaints ombudsman service. Seventy-five percent of financial counsellors that responded to a survey by Financial Counselling Australia…

Read More Financial Counselling Australia: Financial Counsellors Support Merger of FOS and CIO

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The Australian Communications Consumer Action Network (ACCAN) and the South Australian Council of Social Service (SACOSS) have collaborated to publish a report on telecommunications affordability. The report, titled Connectivity Costs: Telecommunications Affordability for Low-Income Australia was formed through over 500 surveys with Centrelink recipients and low-income Health Care Card Holders and multiple focus groups. The…

Read More Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

Standards Australia in conjunction with the Department of Finance, Australian Communications Consumer Action Network (ACCAN) and other stakeholders, are pleased to announce Australia will be adopting an internationally aligned standard for ICT accessibility in procurement.     Standards Australia CEO, Dr Bronwyn Evans, said that the new Australian Standard is to be used as guidance…

Read More Standards Australia and Department of Finance combine to provide greater access to technology for Australians living with a disability.

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In June 2016 Standards Australia (SA) delegates attended the ISO international workshop Global Services ISO standards as solutions which preceded ISO’s COPOLCO Meeting.  Both events were held in Geneva. ISO has a strong consumer focus and believes that integrating the view of the consumer is important in standards development because it offers a real-life perspective,…

Read More Standards Australia delegates attend ISO international workshop

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Consumers Federation Australia is constantly listening to consumer wants, interests and needs. As such, CFA believes that changes are needed to ensure that we are meeting the ever changing consumer landscape. Recently, CFA made changes to the current policy on consumer representation. The changes are reflected within the document, available here. The new policy statement,…

Read More CFA releases updated Consumer Representatives Policy

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Last month, CFA published its Federal Election Agenda , calling upon the incoming Federal Government to make crucial changes to improve consumer outcomes.     The agenda presented three measures in which governance and institutional arrangements within the economy could become more effective, cohesive and supportive to consumers: Appoint a Minister for Consumer Affairs with cabinet…

Read More Political Parties Respond to CFA Federal Election Agenda