News

WMCA gains two new members and further news.

Minh Nguyen, a CFA representative on the Weight Management Council of Australia has provided CFA with an update on their activities. CFA are happy to report that WMCA has two new members including Weight Watchers and Nestle. The independent chair for WMCA has been working to engage with Australian federal government to highlight the role [...]

By | December 21st, 2016|Everyday Consumer, Food, Health and Product Safety, News|0 Comments

Productivity Commission calls for greater investment in consumer advocacy

Australia’s peak consumer body, the Consumers’ Federation of Australia,  welcomed a finding from the Productivity Commission that additional public funding be provided to support consumer advocacy. The finding, made in the Commission’s Draft Report on Consumer Law Enforcement and Administration, recognised there is considerable unmet demand from policy makers for input from informed consumer advocates. [...]

By | December 13th, 2016|Consumer protection, Featured, News|0 Comments

Doubts about the value of car sale add-ons

Car buyers are being advised to exercise caution before agreeing to purchase ‘after sale add-ons’ and to get multiple quotes before accepting any finance offered by motor vehicle dealers. The advice follows a recent increase in complaints to Consumer Protection about the ‘extras’ sold at the point of sale of a vehicle which can include [...]

By | December 8th, 2016|Govt Inquiries, Misleading conduct, Motor vehicles, News, Transport|0 Comments

Victims of financial scandals need simple justice – response to Ramsay EDR Review

Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Review of the Financial System External Dispute Resolution and Complaints Framework (Ramsay Review), led by Professor Ian Ramsay, today released its interim report. In response to the review, [...]

CHOICE welcomes inquiry into banking sector

Consumer advocacy group CHOICE has welcomed the establishment of a Senate Inquiry that will examine cases of wrongdoing in the banking and financial services sector. “Sunlight is the best disinfectant. This inquiry gives us a chance to shine a light on the anti-consumer practices that are riddled throughout the banking system,” says CHOICE Head of [...]

Financial Counselling Australia: Financial Counsellors Support Merger of FOS and CIO

Financial counsellors - who help hundreds of Australians with financial services disputes each year - have provided overwhelming support for the merger of the Financial Ombudsman Service and the Credit & Investments Ombudsman into a one stop financial complaints ombudsman service. Seventy-five percent of financial counsellors that responded to a survey by Financial Counselling Australia [...]

Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

The Australian Communications Consumer Action Network (ACCAN) and the South Australian Council of Social Service (SACOSS) have collaborated to publish a report on telecommunications affordability. The report, titled Connectivity Costs: Telecommunications Affordability for Low-Income Australia was formed through over 500 surveys with Centrelink recipients and low-income Health Care Card Holders and multiple focus groups. The [...]

Standards Australia and Department of Finance combine to provide greater access to technology for Australians living with a disability.

Standards Australia in conjunction with the Department of Finance, Australian Communications Consumer Action Network (ACCAN) and other stakeholders, are pleased to announce Australia will be adopting an internationally aligned standard for ICT accessibility in procurement.     Standards Australia CEO, Dr Bronwyn Evans, said that the new Australian Standard is to be used as guidance [...]

Standards Australia delegates attend ISO international workshop

In June 2016 Standards Australia (SA) delegates attended the ISO international workshop Global Services ISO standards as solutions which preceded ISO's COPOLCO Meeting.  Both events were held in Geneva. ISO has a strong consumer focus and believes that integrating the view of the consumer is important in standards development because it offers a real-life perspective, [...]

By | August 19th, 2016|Articles, News, Standards|0 Comments

CFA releases updated Consumer Representatives Policy

Consumers Federation Australia is constantly listening to consumer wants, interests and needs. As such, CFA believes that changes are needed to ensure that we are meeting the ever changing consumer landscape. Recently, CFA made changes to the current policy on consumer representation. The changes are reflected within the document, available here. The new policy statement, [...]

By | August 18th, 2016|Consumer Representative Postitions, Featured, News, Policy|0 Comments

ISO talks with John Furbank: The price is right

In an increasingly price-conscious world, being able to compare prices of equivalent products in order to make an informed choice is a consumer right. But with the explosion of pre-packaged goods in different types of packaging and product sizes that has hit our shop shelves, making that choice is no easy task. To get around [...]

By | July 23rd, 2016|Everyday Consumer, News, Unit Pricing|0 Comments

Political Parties Respond to CFA Federal Election Agenda

Last month, CFA published its Federal Election Agenda , calling upon the incoming Federal Government to make crucial changes to improve consumer outcomes.     The agenda presented three measures in which governance and institutional arrangements within the economy could become more effective, cohesive and supportive to consumers: Appoint a Minister for Consumer Affairs with cabinet [...]

By | June 30th, 2016|Articles, AusPol, Featured, News|0 Comments