Events

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UNCTAD held its first UNCTAD / ISO COPOLCO/ Consumers International joint webinar on Using standards as a tool for consumer protection. This webinar brought together standards experts and consumer agencies’ representatives to inform both communities about the work of COPOLCO and the standards it promotes – read the notes on the webinar here. Consumers’ Federation of Australia (CFA) has two representatives on the Standards…

Read More Using standards as a tool for consumer protection

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Consumer Data Standards would like to invite two members of CFA to attend a Consumer Experience workshop on the topic of consumer control. Focus of the workshop This workshop will generate ideas and directions for how to provide more control to Consumer Data Right (CDR) consumers. Consumer Data Standards are asking participants to prepare presentations…

Read More Invitation to Consumer Data Right workshop

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CFA’s quarterly webinar series will continue on Wednesday 25th September 2-3pm with the topic ‘Costing Customer Wait Times’. The webinar will be hosted by Gareth Downing and Tara Stockwell from Australian Communications Consumer Action Network (ACCAN). Gareth and Tara will discuss the recent research into how customer wait times can be costed across sectors and why minimising this time will promote the efficient functioning…

Read More Upcoming webinar: Costing customer wait times

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CFA’s quarterly webinar series will continue on Friday 14th June from 2-3pm AEST. The webinar will be hosted by Gerard Brody, CFA Chair and CEO of Consumer Action Law Centre, and Gemma Mitchell, Managing Solicitor at Consumer Credit Legal Service WA. Gerard and Gemma will share reflections and insights from their recent travels to Portugal for the Consumers International Summit, which…

Read More CFA Webinar Series

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The Consumers’ Federation of Australia will host a breakfast and panel discussion before the National Consumer Congress 2019. Details: Thursday, March 14, 2019 from 7:00 AM – 8:15 AM, before the National Consumer Congress Melbourne Room, Melbourne Town Hall90-130 Swanston St, Melbourne, VIC, 3000 The ‘Art of Political Advocacy’ panel discussion will provide an opportunity to learn…

Read More The Art of Political Advocacy: Breakfast and Panel Discussion

The University of Sydney is hosting a symposium on Consumer and Contract Law Reform with Sydney Law School on the 10th of August 2016. Discounted tickets available to CFA members. Background: Private law and regulatory frameworks impacting on consumer protection are being reformed in many parts of Asia, the world economy’s fastest-growing region. This development…

Read More Symposium: Consumer and Contract Law Reform in Asia