Events - Consumers' Federation of Australia

1 October , 2021

Consumer protection included in future international trade deal on e-commerce

The World Trade Organisation has confirmed that a specific article on consumer protection is to be included in a future international trade agreement on e-commerce. The article would require WTO member countries to adopt or maintain measures that proscribe misleading, fraudulent and deceptive commercial activities that cause harm, or potential harm, to consumers engaged in electronic commerce.…

19 May , 2021

CFA & ACCC Consumer Advocacy Showcase & Award Winners

On Monday 12 April, Consumers’ Federation Australia (CFA) and the Australian Competition & Consumer Commission (ACCC) co-hosted the Consumer Advocacy Showcase & Award, in the final online session for the 2021 ACCC National Consumer Congress. The Showcase celebrates effective and good practice within consumer advocacy. The joint-winners were Fiona Guthrie, with Who’s Making Australians Bankrupt?; and Matthias Oldham, with Junk Insurance…

29 March , 2021

Involved in building works – What does the National Construction Code mean?

Involved in any building works? The National Construction Code (NCC) sets out the minimum requirements and provides uniform technical standards for design and construction of new building work (including in existing buildings), plumbing and drainage across all Australian States and Territories. A FREE copy of the NCC is available here. NCC Volume 2 contains the requirements for residential and non-habitable…

4 November , 2020

CFA Soapbox Prizewinner — Quad Bike Performance Project

On Friday, CFA hosted its Consumer Advocacy Soapbox Session, celebrating the best consumer advocacy campaigns over 2019–20. The Soapbox Session was initially part of the National Consumer Congress, which was to be in March. With the support of the ACCC, CFA moved the Session online. The winner of the Award was Raphael Grzebieta from the…

14 May , 2020

Using standards as a tool for consumer protection

UNCTAD held its first UNCTAD / ISO COPOLCO/ Consumers International joint webinar on Using standards as a tool for consumer protection. This webinar brought together standards experts and consumer agencies’ representatives to inform both communities about the work of COPOLCO and the standards it promotes – read the notes on the webinar here. Consumers’ Federation of Australia (CFA) has two representatives on the Standards…

11 October , 2019

Invitation to Consumer Data Right workshop

Consumer Data Standards would like to invite two members of CFA to attend a Consumer Experience workshop on the topic of consumer control. Focus of the workshop This workshop will generate ideas and directions for how to provide more control to Consumer Data Right (CDR) consumers. Consumer Data Standards are asking participants to prepare presentations…

23 September , 2019

Green Action Week 2019

Green Action Week 2019 is taking place from Monday September 30 to Sunday October 6. Unsustainable consumption is a relatively new phenomenon, and all over the world communities are pushing back against it. When people collaborate and share goods and services, it benefits the community as well as the environment. Green Action Week 2019 will…

12 September , 2019

Upcoming webinar: Costing customer wait times

CFA’s quarterly webinar series will continue on Wednesday 25th September 2-3pm with the topic ‘Costing Customer Wait Times’. The webinar will be hosted by Gareth Downing and Tara Stockwell from Australian Communications Consumer Action Network (ACCAN). Gareth and Tara will discuss the recent research into how customer wait times can be costed across sectors and why minimising this time will promote the efficient functioning…

20 May , 2019

CFA Webinar Series

CFA’s quarterly webinar series will continue on Friday 14th June from 2-3pm AEST. The webinar will be hosted by Gerard Brody, CFA Chair and CEO of Consumer Action Law Centre, and Gemma Mitchell, Managing Solicitor at Consumer Credit Legal Service WA. Gerard and Gemma will share reflections and insights from their recent travels to Portugal for the Consumers International Summit, which…

6 February , 2019

The Art of Political Advocacy: Breakfast and Panel Discussion

The Consumers’ Federation of Australia will host a breakfast and panel discussion before the National Consumer Congress 2019. Details: Thursday, March 14, 2019 from 7:00 AM – 8:15 AM, before the National Consumer Congress Melbourne Room, Melbourne Town Hall90-130 Swanston St, Melbourne, VIC, 3000 The ‘Art of Political Advocacy’ panel discussion will provide an opportunity to learn…

22 July , 2016

Symposium: Consumer and Contract Law Reform in Asia

The University of Sydney is hosting a symposium on Consumer and Contract Law Reform with Sydney Law School on the 10th of August 2016. Discounted tickets available to CFA members. Background: Private law and regulatory frameworks impacting on consumer protection are being reformed in many parts of Asia, the world economy’s fastest-growing region. This development…

9 May , 2014

Sign up now for CFA’s workshop on consumer issues to emerge in the 2014 Competition Review Next Wed

Speakers include complete review panel as well as competition and consumer experts