Consumer Representative Opportunities - Consumers' Federation of Australia

7 November , 2022

Consumer representatives sought for travel complaints appeals committee

ATAS Complaint Appeal Committee (ACAC) The ACAC is an independent review body specifically established under the Australian Travel Accreditation Scheme (ATAS) to review and determine customer complaints and allegations of non-compliance with the ATAS Charter and Code. The ACAC reviews complaints elevated to it by the Compliance Manager and can issue binding decisions, including sanctions…

28 September , 2022

Consumer representative opportunity – Join the New Energy Tech Consumer Code Monitoring and Compliance Panel

The Code The New Energy Tech Consumer Code (NETCC) sets a minimum standard of service for retailers providing residential and small customers with new energy tech products, systems and services. New energy tech providers that have been admitted by the Administrator into the NETCC program are bound as Signatories to comply with the NETCC when…

31 August , 2022

Consumer representative opportunity – Clean Energy Council Industry Reference Group

The Clean Energy Council is seeking consumer advocacy representatives for its Industry Reference Group. The aim of the Industry Reference Group is to improve standards and industry integrity for the clean energy sector, through the following activities: Providing group members with an overview of the processes and procedures for the relevant industry programs run by…

20 December , 2021

Consumer Representative Opportunity: Energy Queensland seeking EOIs to join it’s Customer and Community Council

Energy Queensland is Queensland’s 100% owned group of electricity distribution, retail, and services businesses. As a Government Owned Corporation, it delivers electricity across Queensland through it’s ‘poles and wires’ businesses Energex and Ergon Energy Network. It’s retailer, Ergon Energy Retail sells this electricity to customers throughout regional Queensland. These essential service activities are supported by a…

22 November , 2021

Australian Banking Association Consumer Outcomes Group: expression of interest for consumer representative role

The ABA consumer outcomes group (COG) is a joint bank and consumer representative forum for discussing and responding to existing and emerging issues to improve consumer outcomes in retail banking. There are seven ABA member banks involved, and seven consumer representatives. The group meets formally on a quarterly basis and there are additional monthly meetings…

4 November , 2021

TIO seeking EOIs for Consumer Director roles

The Telecommunications Industry Ombudsman Limited (TIO) is seeking expressions of interest to appoint a Director with Consumer Experience, and an Independent Director to commence in February 2022. This is a job advertisement for the Telecommunications Industry Ombudsman Limited (TIO). It was originally published on 29th October, 2021. The Board has overall responsibility for the business affairs,…

21 October , 2021

Consumer representative opportunity: Stakeholder Advisory Group for the Development of new Australian Animal Welfare Standards and Guidelines for Livestock at Processing Establishments

CFA is seeking nomination from experienced consumer representatives to sit on the Stakeholder Advisory Group for the Development of new Australian Animal Welfare Standards and Guidelines for Livestock at Processing Establishments. These Standards and Guidelines will replace the current Model Code of Practice for the Welfare of Animals – Livestock at Slaughtering Establishments which was…

20 September , 2021

Australian Energy Regulator seeks new members on key panel representing consumer views

The Australian Energy Regulator (AER) is inviting organisations and individuals to apply for membership on its Customer Consultative Group (CCG), a key consumer panel providing input into retail energy consumer experiences. This is a news item from the Australian Energy Regulator (AER). It was originally published on 15th September, 2021. The CCG is a critical part of our stakeholder…

2 September , 2021

Consumer Representative opportunity: Insurance Brokers Code Compliance Committee

Represent the consumer or community perspective on the Insurance Brokers Code Committee who monitor and enforce compliance with the Insurance Brokers Code of Practice. Initial term of 3 years with eligibility for re-appointment Annual salary of $27,050 inclusive of super About the opportunity The Insurance Brokers Code Compliance Committee (IBCCC) is an independent body that…

19 August , 2021

AFCA is looking for Consumer Panel Members

About AFCA AFCA is Australia’s ombudsman for financial complaints. AFCA assists consumers and small businesses to reach agreements with financial firms about how to resolve their complaints. We are impartial and independent. AFCA does not act for either party to advocate their position. If a complaint does not resolve between the parties, AFCA decides an…

23 June , 2021

Consumer Representative Opportunity: ACMA Consumer Consultative Forum

The Australian Communications and Media Authority (ACMA) is looking for consumer organisations to join their Consumer Consultative Forum – or CCF. This is your opportunity to represent telco consumers and help to influence how we consider their issues. ACMA want organisations to help them: engage with telco consumers and understand their experiences respond to issues…

23 June , 2021

Consumer Representative Opportunity: Energy & Water Ombudsman (NSW)

The Energy & Water Ombudsman NSW (EWON) is calling for nominations to be one of the five Community Directors on the EWON Board from November 2021. EWON is the independent dispute resolution scheme for NSW electricity and gas customers and some water customers. The Board is responsible for corporate governance, funding, and strategy. Under our Constitution the Board consists of…