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Tips for Winter Product Safety

Winter is here and Consumers’ Federation of Australia representatives have contributed to standards that ensure the safety of products we use in winter. The standards are developed via the Standards Australia Technical Committee process. ACCC Top tips for winter product safety are: Never use boiling water to fill your hot water bottle and replace it [...]

By | June 23rd, 2017|Product Safety, Standards|0 Comments

Product Measurement Labelling Laws Under Review

The laws that regulate the way in which measurement is marked on product packaging are under review. The Commonwealth Department of Industry, Innovation and Science is conducting the review as the authority responsible for trade measurement regulation. The National Trade Measurement Regulations 2009 Part 4 describe how the name and address of the manufacturer, as well as the weight of the [...]

Meet the First International Standard for Sustainable Procurement

The International Organization for Standardization (IOS) has published a new standard for Sustainable Procurement - ISO 20400 Sustainable procurement. The standard applies to the purchasing decisions made by organisations when they choose suppliers. It ensures that a company’s suppliers behave ethically, that the products and services purchased are sustainable and capable of meeting organisation and [...]

By | May 31st, 2017|Everyday Consumer, Standards|0 Comments

Simpler Standard for Baby Dummies and Dummy Chains

BABIES’ dummies and dummy chains will be subject to a single product safety standard following a review by the consumer watchdog, Small Business Minister Michael McCormack says. “Dummies and dummy chains are an essential part of the baby bag for any new parent or those with toddlers. Parents deserve the certainty to know the products [...]

By | May 15th, 2017|Standards|0 Comments

Blockchain and the Future for Consumers

Consumers have embraced the opportunities of e-commerce and now a new model is being heralded as the 4th information revolution. Consumers Federation of Australia has appointed a representative to the technical committee developing the new blockchain standard. Blockchain is a ground breaking technology for peer to peer transition platforms that uses decentralised storage to record [...]

By | May 5th, 2017|Standards|0 Comments

Insurance Industry Must Act to Stamp Out Poor Investigation Practices

Financial Rights has today called on the general insurance industry to introduce a set of best practice standards for insurance investigations in its Code of Practice. This follows the release of the report titled Investigation of Claims and Outsourced Services by the insurance industry’s independent monitor – the General Insurance Code Governance Committee (CGC). The [...]

By | May 4th, 2017|Insurance, Report|0 Comments

Consumer Representatives and National Volunteer Week

National Volunteer Week is the largest celebration of volunteers and volunteerism in Australia, and provides an opportunity to highlight the role of volunteers in our community. Consumers’ Federation of Australia thanks the volunteer representatives on the CFA Standards Project for their time and expertise in the development of Australian Standards which makes the world a [...]

By | May 2nd, 2017|Everyday Consumer, Standards|0 Comments

Consumer Advocates Respond to ACL Review

Consumer advocates have responded to the Australian Consumer Law Review conducted by Consumer Affairs Australia and New Zealand, noting some great wins for Australian consumers. Consumer Action Law Centre (CALC) CEO Gerard Brody said in a media release that there are some important changes on the horizon. ‘The Final Report proposes to make insurance contracts [...]

By | April 28th, 2017|CHOICE, Consumer Law, Report|0 Comments

Ending the Ticket Rip-off

Consumer groups launch international survey of ticket resellers to address world-wide rorts CHOICE is leading a coalition of consumer groups in launching an international survey of the ticket resale market to stop consumers being ripped off by the likes of Viagogo, Stubhub and Ticketmaster Resale. “From outrageous ticket price mark-ups of up to 327% to [...]

By | April 13th, 2017|CHOICE, Consumer protection|0 Comments

PRODUCTIVITY COMMISSION SAYS IT’S TIME TO INVEST IN CONSUMER RESEARCH AND ADVOCACY

Australia’s peak consumer body, the Consumers’ Federation of Australia, today welcomed a finding from the Productivity Commission to plug the funding gaps in consumer research and advocacy. The finding, made in the Commission’s Final Report on Consumer Law Enforcement and Administration, recognised that the current funding gaps were hampering sound policy decision making. “Consumer advocates [...]

By | April 12th, 2017|Consumer protection, Featured, News|0 Comments

ACCC to monitor Australia’s broadband performance

The Australian Competition and Consumer Commission has welcomed the Federal Government’s announcement that it will fund a new broadband performance monitoring program to provide Australian consumers with accurate and independent information about broadband speeds. The program will use hardware-based devices to perform remote testing of around 4,000 households to determine typical speeds on fixed-line NBN [...]

By | April 7th, 2017|ACCC, NBN, Regulator news|0 Comments

Progress on banking code, but missed opportunities too: consumer advocates

The Australian Banker’s Association (ABA) response to the Independent Review of the Code of Banking Practice (Khoury Review) is a positive start, but consumer advocates say there are some missed opportunities for the banking industry. Advocates say improving responsible lending assessments and making it easier to cancel credit cards will help Australians have a better [...]

By | March 29th, 2017|Banking, News|0 Comments