In this short animated video, Legal Aid Queensland’s Paul Holmes, senior lawyer (consumer advocate), Civil Justice Services team talks about how to reduce your debt, particularly during COVID-19. In the legal information bites series, Legal Aid Queensland talks about the law, your rights and where to get legal help if you need it. To find…Read More How to reduce your debt – Legal information bites by Queensland Legal Aid
Ladders are used in most households for a range of jobs from DIY to changing lightbulbs; however, if the ladder is not in good condition or is used unsafely, falls can occur and cause fractured limbs, spinal cord damage, severe brain injury or death. Standards Australia has just published a revised standard AS 1895.2:2020 Portable ladders which provides minimum requirements…Read More Safe ladder use and Australian Standards
Consumers can now choose to share their banking data to access more personalised financial products and services following the launch of the Consumer Data Right today. All four major banks are capable of sharing their customers’ data, when requested by the customer. Other authorised deposit-taking institutions will join the Consumer Data Right over the coming…Read More Consumer Data Right goes live for data sharing
Victorian energy consumers can now sign up to a new energy deal with the assurance that prices won’t increase more than once every 12 months, with new rules taking effect today. The change is one of many energy reforms to begin on 1 July and mean retailers can no longer engage in ‘bait and switch’…Read More New protections for energy customers take effect
In this short animated video, Legal Aid Queensland’s Paul Holmes, senior lawyer (consumer advocate), Civil Justice Services team talks about consumer credit insurance. In the legal information bites series, Legal Aid Queensland talks about the law, your rights and where to get legal help if you need it. To find out more about your consumer…Read More How to access your consumer credit insurance in 3 steps
A number of life insurers appear not to be taking their obligations under the Life Insurance Code of Practice (the Code) seriously, according to a report released on Friday by the Life Code Compliance Committee (the Committee) – the independent Committee which monitors and enforces industry compliance with the customer service standards set out in…Read More Report shows life insurers need a stronger commitment to their Code compliance obligations
The Australian Energy Regulator (AER) and Australian Competition and Consumer Commission (ACCC) on Friday published Testing Comprehension of the Reference Price, research jointly commissioned from the Behavioural Insights Team (BIT). This research provides new insights about the ways consumers understand electricity offers and the AER and the ACCC will use these insights to consider how…Read More New research shines light on how consumers understand electricity offers
An updated mandatory safety standard for aquatic toys will help to better protect children using inflatable aquatic toys in and around water. Children, in particular young children who often cannot swim, are at risk of drowning if their inflatable aquatic toy suddenly deflates when air is released through the air inlet. The hazard increases if…Read More New safety standard for aquatic toys
Consumers should look out for unexpected international transaction fees when buying online from major brands, the ACCC has warned. Even websites with a .com.au domain name or that appear to be Australian based may process transactions overseas, meaning consumers can get charged an international transaction fee even for a purchase made in Australian dollars. The…Read More Consumers urged to look out for unexpected international transaction fees
ASIC has seen a rise in the number of investment scam reports from Australian consumers and investors during the COVID-19 (coronavirus) pandemic. Reports of misconduct received by ASIC from March to May 2020 are up 20% compared to the same period last year. ASIC Executive Director for Assessment and Intelligence Warren Day said economic uncertainty…Read More Rise in investment scams during COVID-19 pandemic
A CHOICE analysis has found over 1 in 3 Australians faced more expensive essentials at the height of coronavirus. The consumer advocate has also found freezers were a key item to face steep price rises as lockdowns came into effect. CHOICE’s Consumer Pulse survey** asked respondents if “the prices for essential goods were generally higher…Read More Coronavirus price gouging – what went wrong?
Working from home has specific cyber security risks, including targeted cybercrime. The Australian Cyber Security Centre (ACSC) has tips when working from home. Consumer groups are pushing for stronger cybersecurity responses from governments, internet providers and manufacturers, with clear and actionable guidance for consumers. Standards Australia has joined with AustCyber, industry leaders and the NSW…Read More Working from home and cybercrime – how safe is my information?