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The Australian Competition and Consumer Commission (ACCC) has found some retailers may be misleading consumers about their rights under the Australian Consumer Law (ACL) after reviewing the online policies of several large Australian clothing retailers. “This year the ACCC has received over 750 complaints regarding consumer guarantees for clothing purchases. We are reviewing the policies…

Read More ACCC Puts Clothing Retailers on Notice

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Recently Standards Australia and the Australian Government – Department of Industry, Innovation and Science presented at the APEC Sub-Committee on Standards and Conformance (SCSC) on the APEC Silver Economy Workshop and Recommendations Report APEC SCSC endorsed all four key recommendations: Recommendation One – APEC should accelerate and mainstream efforts in supporting ageing societies. Recommendation Two…

Read More Standards, Ageing Societies and the Silver Economy

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Product safety standards for exercise bikes and treadmills have been maintained to ensure the safety of users, Minister for Small Business Michael McCormack says. “As Minister responsible for Consumer Affairs, one of my highest priorities is for Australian consumers’ safety,” Mr McCormack said. “Australians should feel confident when they purchase a good, the item will operate…

Read More Safety Standards for Exercise Equipment Reviewed and Maintained

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Energy Consumers Australia (ECA) and the Queensland Consumers Association (QCA) have welcomed the ACCC’s Preliminary Report for its Electricity Supply & Prices Inquiry. In his Preliminary Report, ACCC chairman Rod Sims has confirmed that the electricity market is not working as it should and not delivering good value for money outcomes for consumers. The QCA says this confirms what…

Read More Consumer Advocate Groups welcome ACCC’s Preliminary Report on retail electricity prices

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Tough new ticket scalping reforms will help stamp out dodgy price gouging practices in the live entertainment industry, NSW Minister for Better Regulation Matt Kean announced today. The proposed reforms would put consumers first and stop tickets from being swept up and resold at grossly inflated prices on the secondary market. Mr Kean said the proposed…

Read More Major NSW Ticket Scalping Reforms to Put Consumers First

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We take this opportunity to thank all the Consumers Federation of Australia Standards representatives for their hard work and achievements on the Standards Australia Technical Committees and international standards committees. World Standards Day promotes the role of standards in meeting the needs of consumers, industry, business and government. This year’s theme is “Standards make cities…

Read More World Standards Day 2017 – Standards Make Cities Smarter

Media release from the Australia Competition and Consumer Commission (ACCC).  Consumer issues including scams, unscrupulous door- to-door sellers, and discrimination in the housing market headline some of the key priority areas in the National Indigenous Consumer Strategy (NICS) Action Plan 2017–2019. NICS members are the ACCC, ASIC, state consumer affairs agencies and the Indigenous Consumer…

Read More Action Plan to Help Indigenous Australians with Consumer Issues

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Standards Australia is seeking comments on the draft changes to the Australian Standard AS 3959 Construction of buildings in bushfire prone areas. Consumers Federation of Australia has a representative on the Standards Australia Technical Committee, which has been reviewing the standard over the past three years following the the Victorian Royal Commission. The review is also…

Read More Changes to Standards on Construction in Bushfire Prone Areas – Public Comment

Do not knock Do not knock

The following is a media release from the Office of Fair Trading (Qld).  The Do Not Knock informed communities program expanded to Hope Vale today (21 September 2017), with residents marking the occasion at a community event. The program aims to deter unscrupulous door-to-door traders with prominent roadside signage reminding travelling salespeople of their responsibilities…

Read More Do Not Knock Informed Community Program Expands to Hope Vale