Articles

CFA’s new quarterly webinar series will commence on Tuesday 30th October at 2pm with special guest Erin Turner, Director of Campaigns & Communications at CHOICE. Erin will be presenting on Insights from the International Consumer Movement, having recently attended an event with Consumers’ International for Directors of Advocacy and Campaigns. This webinar will cover learnings from other consumer advocacy organisations, primarily those…

Read More CFA Webinar Series Commencing October 30th

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The Telecommunications Industry Ombudsman has published its 2017-2018 Annual Report today (17 October 2018). Launching the report, Ombudsman Judi Jones said, “The number of complaints about telecommunications services in Australia appear to be turning a corner. “Declining complaints across all landline, mobile and internet services are a positive indicator of recent industry, government and regulator efforts…

Read More Phone and internet complaints turning a corner

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World Standards Day is celebrated on the 14 October each year – to raise awareness about the importance of standards and pay tribute to the thousands of experts worldwide who help develop the voluntary agreements that are published as international standards, read more here. Just as standards were crucial during the first industrial revolution, over 250…

Read More World Standards Day 2018 “International standards and the 4th industrial revolution”

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A lot of people do not realise how significant injuries can be while having fun at a Trampoline Park – read more here. Consumers Federation of Australia (CFA) representative, John Furbank is on the Standards Australia Technical Committee SF-051 which has developed part 1 of a new Australian Standard on trampoline parks. Speak up for Australians by participating…

Read More Trampoline Parks and Injuries

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The ACMA has directed Telstra to commission an independent audit of compliance with its priority assistance obligations for customers with life-threatening medical conditions. Telstra must also implement a range of systems, processes and reporting to assure the future reliability and effectiveness of priority assistance. The remedial direction results from an investigation into Telstra following two incidents in 2017, where…

Read More Telstra breaches priority assistance obligations

Over the last decade there have been many changes to Victoria’s emergency management arrangements. Your experiences and insights will help shape this review and submissions are invited until 1 October 2018 read more here. Consumers Federation of Australia has a representative on the Standards Australia Technical Committee FP-017 Emergency management systems which recently published AS 3745-2010/Amdt 2-2018…

Read More Emergency management reform – submissions invited

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Eight new members have joined the Australian Communications and Media Authority’s Consumer Consultative Forum (CCF) to provide information and advice on telecommunications issues affecting Australians. The organisations appointed are: Consumer Policy Research Centre Country Womens’ Association of Australia Deaf Australia Federation of Ethnic Communities’ Council of Australia LegalAid NSW NSW Business Chamber South Australian Council of…

Read More New appointments to telco consumer forum

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Improving customer service, productivity and efficiency are just a few of the many benefits of a service management system. ISO has updated two standards in its service management series, with new features, topics and tips from the top. Read more here. Consumers Federation of Australia has a representative on the Standards Australia Technical Committee IT-030…

Read More IT Service management standards improve business processes and decision making

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The ACMA’s final set of rules to improve the experience for consumers moving to services delivered over the National Broadband Network (NBN) commence today. ‘The ACMA has been working hard on behalf of consumers to address issues of concern before we reach the peak rollout period for the NBN,’ said ACMA Chair Nerida O’Loughlin. Over…

Read More ACMA’s telco rules finalised

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More than 7,400 eyeliner products believed to contain lead have been seized by inspectors. Consumers are being warned to take care when purchasing cosmetics after testing by New South Wales Health of the eyeliners branded as ‘Hashmi Surma Special’ and ‘Hashmi Kohl Aswad’, revealed high levels of lead and other dangerous metals, including arsenic and…

Read More Take care when purchasing cosmetics