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Consumer Action has published a report with case studies and data documenting the ways the telecommunications industry in Australia continues to fail the community, even during the COVID-19 crisis. This is Consumer Action Law Centre Media Release. The Trouble with Telcos: Stories from 2020 report reveals that many people have been left high and dry by their telecommunications providers, with people being: unable to access affordable hardship assistance, forced to take out more credit to pay…

Read More Report reveals telco failures during COVID-19 crisis

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Financial counsellors around Australia welcome yesterday’s announcement by the ACCC that Telstra and the ACCC will be asking the Federal Court to impose a penalty of $50 million on the telco. The penalty relates to unconscionable conduct in its’ dealings with 108 Indigenous customers. This is a media release by Financial Counselling Australia. Telstra has admitted…

Read More Financial counsellors welcome announcement of court proceedings concerning unconscionable conduct by Telstra against Indigenous customers

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The Consumers’ Federation of Australia has joined organisations and prominent individuals nation-wide in an open letter calling for Senators to block the weakening of safe lending laws. The following is a CHOICE media release. Axing safe lending laws will be bad for people, bad for the economy and directly contradict the first recommendation of the…

Read More 122 organisations join together to oppose Government’s plan to axe safe lending laws

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CFA has provided written feedback, and participated in online workshops, on a Scoping Paper produced by consultants as part of the Review of the Food Standards Australia New Zealand Act 1991. The Act is one of the main pieces of legislation and agreements that make up the joint food regulatory system that operates in Australia…

Read More CFA gives feedback to the Review of the Food Standards Australia New Zealand Act 1991

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Consumers’ Federation of Australia is excited to have become a member of the EveryAGE Counts national coalition to end ageism. We are now a proud member of this diverse and growing coalition of organisations and individuals committed to achieving this important shift in the way we understand and experience growing older. By joining the coalition,…

Read More CFA joins the EveryAGE Counts national coalition to end ageism

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Australia’s leading consumer advocate has announced the recipients of the 15th annual CHOICE Shonkys. “In the sixtieth year of CHOICE, it’s fitting that the 2020 Shonkys uncover and call out practices from companies taking advantage of their customers,” says CHOICE CEO Alan Kirkland. “Whether it’s complex financial products designed to trap people in debt or…

Read More Pathetic purifiers, Harvey Norman’s credit card traps and cleaners worse than water: Shonkys 2020

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On Friday, CFA hosted its Consumer Advocacy Soapbox Session, celebrating the best consumer advocacy campaigns over 2019–20. The Soapbox Session was initially part of the National Consumer Congress, which was to be in March. With the support of the ACCC, CFA moved the Session online. The winner of the Award was Raphael Grzebieta from the…

Read More CFA Soapbox Prizewinner — Quad Bike Performance Project

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ASIC has commenced proceedings in the Federal Court against ACBF Funeral Plans Pty Ltd (ACBF Funeral Plans) and Youpla Group Pty Ltd (Youpla Group) for alleged contraventions of the ASIC Act. ACBF Funeral Plans, a wholly owned subsidiary of Youpla Group, offered, promoted and sold the Aboriginal Community Funeral Plan (ACF Plan), a funeral expenses…

Read More ASIC commences proceedings against ACBF Funeral Plans and Youpla Group concerning funeral expenses insurance

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The Morrison Government yesterday released terms of reference for the Productivity Commission’s inquiry into the Right to Repair in Australia. Consumers, or third parties, can face challenges repairing products that develop faults or require maintenance, due to a lack of access to necessary tools, parts or diagnostic software. According to MobileMuster, 33 per cent of…

Read More Productivity Commission Inquiry into Right to Repair

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Between July and September 2020, residential consumers and small businesses made 34,476 complaints about phone and internet services. This is an increase of 3.4 percent on the previous quarter, and the third consecutive quarter of incremental growth in overall complaints. The Telecommunications Industry Ombudsman’s Quarter 1 (Q1) 2020-21 Complaints Report shows complaints from small businesses…

Read More Telecommunications Industry Ombudsman reports third consecutive quarter of growth in overall complaints, Q1 small business complaints spike 28%

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The Australian Digital Inclusion Index 2020, released by RMIT and Swinburne University of Technology for Telstra, illustrates Australia’s online participation. The following is a summary of the key findings of the study, published by the Analysis and Policy Observatory. The COVID-19 pandemic has underlined the critical importance of digital inclusion in contemporary Australia. With the…

Read More Measuring Australia’s digital divide: the Australian digital inclusion index 2020

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About the opportunity The Banking Code Compliance Committee (BCCC) is an independent body that monitors banks compliance with the Banking Code of Practice, helping banks create a better banking experience for customers. The BCCC’s work is supported by a dedicated team of staff at the Australian Financial Complaints Authority (AFCA) that provide Code monitoring and…

Read More Consumer Representative Opportunity – Banking Code Compliance Committee