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Consumer regulators have today released a report on their collaborative efforts in administering the Australian Consumer Law (ACL) over the last twelve months. The report shines a light on some of the key policy, education and enforcement activities undertaken by the members of Consumer Affairs Australia and New Zealand (CAANZ) during the 2018-19 financial year,…

Read More Australian Consumer Law collaboration benefits consumers

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Two key reports released on Friday by the Banking Code Compliance Committee (BCCC) contain important findings for the industry, including: Significant concerns about the reporting of breaches under the 2013 Code of Banking Practice during 2018-19. Banks will need to continue ongoing efforts in order to meet the BCCC’s expectations and the higher standards of…

Read More Reports lead to concern about banks’ breach reporting as they transition to the 2019 Code

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The Australian Communications and Media Authority (ACMA) has released its Combating Scams report which recommends new enforceable obligations on telcos and the immediate commencement of trials for a number of scam reduction initiatives. The trials aims to reduce common phone scams such as malicious ‘spoofing’, where scammers disguise their number to make it look like…

Read More ACMA recommends immediate action to combat scams

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“Stand up to the insurance lobby” – that’s the message of leading consumer groups as they deliver signatures of over 20,000 Australians to Parliament House in Canberra. The groups anticipate the Federal Government to act on “Unfair Contract Terms” laws this fortnight, closing a damaging loophole that has allowed insurance companies to profit by using…

Read More 20,000 Australians demand the end of unfair insurance

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The Customer Owned Banking Code Compliance Committee (the COBCCC) seeks a consumer representative to serve for a term of three years beginning in March 2020.  The COBCCC is an independent compliance monitoring body established under Section 4 of the Customer Owned Banking Code Compliance Committee Charter and Part E of the Code, under the authority of the Board of…

Read More Consumer Representative Opportunity: Customer Owned Banking Code Compliance Committee

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First Nations Foundation (FNF) has launched the world’s first digital financial literacy education program to help First Nations people develop their financial knowledge. While the content of My Money Dream has been developed by Indigenous people for Indigenous people, FNF has added the might and scale of Australia’s largest industries by offering this to the…

Read More First Nations Foundation launches word-first financial literacy program

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The Economic Regulation Authority (ERA) is calling for expressions of interest for representatives from industry and consumer groups to join the Electricity Code Consultative Committee. The Committee provides the ERA with advice on the Code of Conduct for the Supply of Electricity to Small Use Customers. The Code applies to residential and non-residential small use…

Read More Electricity Code Consultative Committee Call for expressions of interest

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Consumer Affairs Australia and New Zealand (CAANZ) has released two new guidance papers on the concepts of ‘durability’ and ‘safe’ under the consumer guarantees provisions of the Australian Consumer Law (ACL). The ACL creates a basic set of guarantees for consumers who acquire goods. One of these guarantees is that the goods will be of…

Read More New guidance on meaning of safe and durable products to provide clarity to consumers

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Residential consumers and small businesses made 32,801 complaints in the first quarter of 2020 (1 July 2019 to 30 September 2019). In this period complaints about phone and internet services increased 6.3 per cent compared to the same period in 2018. This data was highlighted in the Telecommunications Industry Ombudsman’s Quarter One 2020 Complaints report…

Read More TIO reports increase in phone and internet complaints