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New research from leading consumer and tenancy groups (CHOICE, National Shelter and the National Association of Tenant Organisations (NATO)) show that Australians who rent are living in fear of eviction and rent rises. The report ‘DISRUPTED: The consumer experience of renting in Australia ‘DISRUPTED: The consumer experience of renting in Australia’ surveyed Australians who rent…

Read More New report from leading consumer and tenancy group on renting in Australia

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The ACMA has established a Scam Technology Project to explore practical technical solutions to address the proliferation of scam calls over Australian telecommunications networks. ‘Scam calls are more than a nuisance. They pose a real threat, particularly to those in vulnerable circumstances such as older people,’ said ACMA Chair Nerida O’Loughlin. “This project will investigate…

Read More Scam Technology Project to address proliferation of scams

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New unit pricing standard empowers consumers Consumers have been equipped with a new tool making buying decisions easier with products now able to be compared on a fairer level, thanks to an international effort spearheaded by Australian experts including Consumers Federation of Australia (CFA) representative Ian Jarratt. The recently published International Standard, ISO 21041:2018, Guidance on…

Read More Pricing it right

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International Volunteer Day (IVD) 5 December 2018, “Volunteers build resilient communities”, recognises volunteers worldwide – with a special focus on local community volunteers – who contribute to making their communities more resilient against natural disasters, economic stresses and political shocks. The campaign theme combines the recognition of volunteers with concrete evidence from the State of the World’s…

Read More International Volunteer Day 2018

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Our health system should empower and support us to live happy and healthy lives. But increasingly, thousands of us are feeling frustrated by high-cost, low-value and overly complex health insurance policies. CHOICE research finds the majority of us don’t feel like we get value from our health insurance and are hit with high costs when…

Read More Fairer health insurance

Banks breached their Code of Banking Practice 10,123 times in 2017–18, according to a Banking Code Compliance Monitoring Committee (CCMC) report released today. The CCMC said these self-reported breaches of the Banking Code affected more than 3.4 million people, costing them more than $95 million. However, these impacts are likely to be significantly understated. The number…

Read More Banks’ compliance, monitoring and reporting deficient, report finds

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The UK and Australian energy markets are remarkably similar. In both markets a smart meter rollout is currently underway. Comparing the rights the UK regulator gives UK consumers to control their smart meter, against the total lack of control the  Australian Energy Market Commission (AEMC) offers Australian consumers, is enlightening. In this article by Dr Martin…

Read More Who controls the data your smart meter collects about you?

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ASIC has released its first review of the rapidly growing buy now pay later industry. The review of this diverse and evolving market has found that buy now pay later arrangements are influencing the spending habits of consumers, especially younger consumers. A buy now pay later arrangement allows consumers to purchase and obtain goods and…

Read More ASIC puts spotlight on the rapidly growing buy now pay later industry

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The number of smart products and objects connected to the internet is rapidly expanding. Worryingly, some products are so insecure that someone with minimal hacking skills can access cameras and microphones, communicate directly with people in the house or access other devices in the home.  Consumers International and the Internet Society have produced a video and some practical advice…

Read More Smart products – protect yourself and your family from risks