Policy

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What does it mean to be a consumer in Australia? New research from the Consumer Policy Research Centre outlines how people across Australia describe their experiences and expectations of how business treat them. This is a media release from The Consumer Policy Research Centre (CPRC). It was originally published on 29th June, 2022. For more information about this research,…

Read More Australian consumers in their own words: new research from the CPRC

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The Government has today released a draft Bill to strengthen unfair contract term (UCT) protections for consumers and small businesses. This is a media release from The Hon Michael Sukkar MP, Assistant Treasurer, Minister for Housing and Minister for Homelessness, Social and Community Housing. It was originally published on 23rd August, 2021. The exposure draft Bill proposes…

Read More Strengthening unfair contract term protections for consumers and small businesses

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The Morrison Government has today introduced legislation into the Parliament to establish a mandatory scheme for the sharing of motor vehicle service and repair information. This ground breaking legislation will level the playing field for the automotive repair sector, increasing competition and consumer choice. This is a media release from The Hon Michael Sukkar MP,…

Read More Morrison Government levels the playing field for independent repairers

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Consumer advocates have welcomed the findings of the Australian Competition and Consumer Commission’s (ACCC) Retail Electricity Pricing Inquiry Final Report, released yesterday. Energy Consumers Australia Acting CEO Lynne Gallagher said the final report confirms what consumers have been saying: that the electricity market is not working as it should and not delivering good value for…

Read More Consumer advocates welcome ACCC Final Report on electricity market

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Consumers Federation Australia is constantly listening to consumer wants, interests and needs. As such, CFA believes that changes are needed to ensure that we are meeting the ever changing consumer landscape. Recently, CFA made changes to the current policy on consumer representation. The changes are reflected within the document, available here. The new policy statement,…

Read More CFA releases updated Consumer Representatives Policy

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Robin Simpson, Consumers International’s (CI) Senior Policy Adviser, recently represented CI at the OECD Ministerial Meeting on The digital economy innovation, growth and social prosperity which took place in Cancun, Mexico. He spoke at the Civil Society Forum convened by the OECD Civil Society information Society Advisory Council (CSISAC) and in the main agenda panel…

Read More Defining Consumer Protection in the Digital Age