NSWpol

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Consumers are set to save big on time and money, and have disputes with businesses resolved quicker, thanks to new Fair Trading powers. Minister for Better Regulation Matt Kean said the Fair Trading Legislation Amendment (Consumer Guarantee Directions) Bill, granting the new powers, would be introduced into Parliament this week. “These proposed reforms will give…

Read More Fair Trading reforms set to deliver big benefits for NSW consumers

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Mobile phone and electronics retailers have been given a big thumbs down from consumers, claiming the top four spots on the latest NSW Fair Trading Complaints Register. Samsung Electronics topped the list with 42 complaints, while Kogan (35 complaints), Apple (33), and Android Enjoyed (26), rounded out the top four. Minister for Better Regulation Matt…

Read More Electronics retailers slammed on Complaints Register

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The Queensland Consumers Association is supporting the introduction of national rules for gift cards following the rules introduced recently in NSW. In its submission on a federal government discussion paper on options for national rules, the Association supports a minimum 3 year expiry period for gift cards but also wants other changes. Association spokesperson Ian…

Read More Consumers support National rules for gift cards

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Proper complaints management can provide a major financial boost for NSW businesses according to a new report released today, Minister for Better Regulation Matt Kean said. The report – released to coincide with World Consumer Rights Day today – was produced by the Society of Consumer Affairs Professionals (SOCAP), and the University of Newcastle. Mr…

Read More Complaints management gets big thumbs up on World Consumer Rights Day

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The Christmas retailers’ naughty list has been revealed in the latest NSW Fair Trading Complaints Register, Minister for Better Regulation Matt Kean said yesterday. Kogan, Samsung Electronics and online ticket reseller Viagogo claimed the top spots with 27 complaints each, followed by The Good Guys with 18, Apple and Harvey Norman with 16 each, and…

Read More Christmas retailers with most consumer complaints revealed