Food, Health and Product Safety

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Consumer advocate says Lifetime Health Cover Loading should be suspended in light of COVID-19 financial pressures Consumer advocate CHOICE is calling on the Federal Government to suspend consumer penalties for not taking up private health insurance in light of the COVID-19 crisis. The advocacy group says the Government should add an extra 365 days to…

Read More “Penalties for not taking up private health cover must be suspended”: CHOICE

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The Queensland Office of Fair Trading (OFT) is warning traders to treat consumers fairly and avoid price gouging as shortages of some products continue as a result of COVID-19 panic buying. Fair Trading Executive Director Brian Bauer said the OFT would consider all complaints made about price gouging or profiteering and investigate serious allegations where…

Read More Fair Trading issues price gouging warning during COVID-19

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Australians should be aware scammers are adapting existing technology to play on people’s fears around coronavirus and selling products claiming to prevent or cure the virus. Since 1 January 2020, the ACCC’s Scamwatch has received 94 reports of scams about coronavirus, but warns figures are starting to climb. Scamwatch has received multiple reports of phishing scams…

Read More Warning on COVID-19 scams

A gold watch on a table with button batteries scattered around the watch A gold watch on a table with button batteries scattered around the watch

Consumer household products with button batteries, including children’s toys, should have secure battery safety compartments, child resistant packaging and clear information and warning labels, under proposed new mandatory standards put forward by the ACCC for consultation. Button battery safety is a key part of the ACCC’s Product Safety Priorities for 2020, which show how the ACCC will…

Read More Product safety priorities focus on button battery safety

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The Medical Costs Finder is an online tool that helps people understand the cost of common medical procedures by specialists in Australia. In line with the Australian Government’s strategy to improve understanding and transparency of out of pocket costs, the web tool uses the most recent publicly available Government data about what people have paid…

Read More Understand the cost of medical procedures using Medical Costs Finder

A black and silver stethoscope on a white table A black and silver stethoscope on a white table

For the first time, the majority of hospital treatment policies held by Australians now contain exclusions, the latest ACCC annual report into the private health insurance industry has found. More than 57 per cent of policies held by Australians contain exclusions, up from about 44 per cent in the previous year. “Many people may not be aware…

Read More Private health insurance premiums rise despite growing exclusions

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ACCC Chair Rod Sims announced the ACCC’s compliance and enforcement priorities for 2020 in a speech to the annual Committee for Economic Development Australia (CEDA). These priorities provide focus to the ACCC’s enforcement and advocacy work, as well as develop solutions to deliver benefits for all consumers. The 2020 priorities include: Competition and consumer issues in the…

Read More ACCC releases its compliance and enforcement priorities for 2020

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CHOICE is calling on the government to introduce tighter product safety laws, following an alarming number of infant deaths linked to inclined sleepers in the US. CHOICE experts say that based on research conducted in the US, inclined sleepers are so dangerous for young babies that they should be completely avoided. Two inclined sleeping products…

Read More Inclined sleepers: A tragedy waiting to happen in our homes

The dashboard of a car; the airbags have deployed and are deflated The dashboard of a car; the airbags have deployed and are deflated

About 3.56 million defective Takata airbags have now been replaced as part of the compulsory recall, but more than seven percent remain outstanding and the ACCC is urging consumers not to ignore or delay responding to recall notices.    Figures released on Friday show about 3.56 million airbags in 2.59 million vehicles were rectified as at…

Read More More than 250,000 vehicles with defective Takata airbags remaining for replacement

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Previous Executive Director of Consumers’ Federation Australia Jenni Mack was awarded a Member of the Order of Australia (AM) in the Australia Day Honours for her service to consumer advocacy. CFA is thrilled by the fantastic recognition of Jenni’s long-running contribution to consumer advocacy and the welfare of Australians. Jenni was Executive Director of the…

Read More Previous CFA Executive Director Jenni Mack awarded a Member of the Order of Australia

A view of the steering wheel of a car from behind the driver A view of the steering wheel of a car from behind the driver

ACCC Media Release 3/20: Honda and Mitsubishi have commenced voluntary recalls for vehicles manufactured between 1996 and 2000 due to a serious safety concern relating to faulty airbags. These vehicles may have been fitted with potentially deadly Takata NADI 5-AT airbags. There is a risk these airbags may misdeploy in an accident and cause metal…

Read More Honda and Mitsubishi recall 42,000 cars due to serious airbag safety risk