Insurance

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Formal education provides a solid foundation for professional practice but alone does not give staff the skills, knowledge and behaviours needed to provide services competently, according to an inquiry undertaken by the Insurance Brokers Code Compliance Committee (the Committee). The inquiry found that staff needed to supplement their educational qualifications with on-the-job support and experience to develop…

Read More Brokers need formal qualifications and on-the-job training, inquiry finds

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Financial Rights has today called on the general insurance industry to introduce a set of best practice standards for insurance investigations in its Code of Practice. This follows the release of the report titled Investigation of Claims and Outsourced Services by the insurance industry’s independent monitor – the General Insurance Code Governance Committee (CGC). The…

Read More Insurance Industry Must Act to Stamp Out Poor Investigation Practices