The following is a guest post from Denise Boyd, winner of CFA’s inaugural prize for the most impressive piece of consumer advocacy or research presented during the Soapbox session at this year’s National Consumer Congress. If we think about memorable advertising slogans, and the campaigns behind them, what is it about them that made them effective? Dumb…Read More Inaugural CFA Soapbox Prizewinner – Watch Your Nuts!
The following is an edited extract of the 2018 Ruby Hutchison Memorial Lecture, presented by Fiona Guthrie AM, Chief Executive Officer of Financial Counselling Australia. The annual lecture is a CHOICE and ACCC co-project. Queensland’s Courier Mail recently ran a front-page story about payday loans. It told the story of Trina Begg, a single mother of…Read More Fiona Guthrie AM presents 2018 Ruby Hutchison Memorial Lecture
The financial counselling sector has today released its third annual Rank the Banks survey and it contains both bouquets and brickbats. Nearly 300 financial counsellors were surveyed for their views on how the banking industry is responding to customers in financial hardship. Financial counsellors were also asked for the first time to rank the hardship practices of…Read More ‘Rank the Banks’ survey results released
Financial Counselling Australia (FCA) welcomes today’s announcement from the ACCC that they will continue to allow the banking industry to subsidise privately provided ATMs in remote Aboriginal and Torres Strait Islander communities. The ACCC needs to authorise this arrangement as its collective nature means it would otherwise breach Australia’s competition laws. At a time when…Read More FCA welcomes ACCC determination extending fee-free ATMs in Remote Communities
Financial Counselling Australia (FCA) welcomes the Government’s proposals to curb gambling advertising on radio and television. Although a complete ban on advertising is preferable, the Government’s plan to prohibit gambling advertising during live sports events between 5:00am and 8:30pm is a step in the right direction. We are alarmed, however, that the broadcast industry is…Read More Proposed curbs on gambling advertising a good first step
Financial Counselling Australia welcomes funding of $7.4 million in yesterday’s WA State budget to reinstate and expand financial counselling services. Financial counsellors work in community organisations, providing advice to people struggling with bills and debt. In a tight budgetary environment, the funding is a clear recognition by the WA government that investing in preventative services…Read More Financial Counselling Australia WA Funding for Financial Services
Financial counsellors welcome today’s commitment by the banking industry to better banking, including making financial hardship support programs more accessible and setting up a debt repayment service. But the big question remains: why is there still no funding for financial counselling? Most of the clients seen by financial counsellors have debts with banks, yet the…Read More Financial Counsellors Welcome “Better Banking” … but Where’s the Funding for Financial Counselling?
Financial counsellors – who help hundreds of Australians with financial services disputes each year – have provided overwhelming support for the merger of the Financial Ombudsman Service and the Credit & Investments Ombudsman into a one stop financial complaints ombudsman service. Seventy-five percent of financial counsellors that responded to a survey by Financial Counselling Australia…Read More Financial Counselling Australia: Financial Counsellors Support Merger of FOS and CIO
Federal cuts mean vulnerable will no longer be able to access servicesRead More Thousands left voiceless as financial counsellors cut off from translator service
ICAN reports dramatic rise in former high-paid workers seeking assistance with financial woesRead More Qld financial counsellors call on state govt to support people through resource sector job losses
Peak body says ruthless debt collection putting people at further riskRead More Financial counsellors urge Govt to address legal online betting in gambling inquiry
Consumer Action report makes recommendations to protect vulnerable consumers from energy disconnectionRead More Heat or eat: Real stories of Victorians forced to choose