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The NSW Government has launched a free online legal service to help people overcome mortgage pressure and settle rates debts with local councils without the stress of court proceedings, Attorney General Mark Speakman announced today. The LawAccess NSW website now provides two interactive guided pathways to match people with the information they need to resolve…
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Financial institutions who subscribe to a Code of Practice have obligations to consumers experiencing financial difficulty. The independent committees who monitor the Codes urge consumers to also be aware of these obligations. In 2018, financial difficulty was a particular focus of the committees, especially in the banking sphere where an inquiry found that customer requests…
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Financial counsellors – who help hundreds of Australians with financial services disputes each year – have provided overwhelming support for the merger of the Financial Ombudsman Service and the Credit & Investments Ombudsman into a one stop financial complaints ombudsman service. Seventy-five percent of financial counsellors that responded to a survey by Financial Counselling Australia…
Read More Financial Counselling Australia: Financial Counsellors Support Merger of FOS and CIOConsumers better off seeking free advice from financial counsellors
Read More Harmful debt businesses paint themselves as ‘friend’ of struggling Australians“Watered down” announcement allows advisers to retain commissions
Read More CHOICE says life insurance reforms a step in the right directionChanges proposed by industry and welcomed by government don’t go far enough
Read More Consumer advocate says life insurance commissions must go$21.3 million in ombudsman rulings remains unpaid to consumers
Read More Consumers Federation joins other groups to call for compensation for victims of poor financial adviceConsumer Action says too many Australians have suffered at the hands of financial advisers: Consumer Action
Read More Senators call for consumer compensation scheme for finance industry misconductBank pays out $30 million in fee refunds
Read More ANZ financial planning failure more evidence of fundamental flaws across industryUpper house majority disallows previous regulation stripping consumers of protection
Read More CHOICE applauds Senators working together to save financial advice protectionsCHOICE calls on Senate to delay vote on FoFA until financial inquiry report
Read More Report finds consumer pain from bad financial advice a global problemCHOICE CEO claims consumers expect more from a big 4 bank
Read More CBA’s response to nearly a decade of financial advice failure was shonky