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A review suggests banks that subscribe to the Code of Banking Practice have strong policies and good procedures in relation to basic bank products, nevertheless some eligible customers are not taking up the products.

Read More Basic bank accounts visible and in place, but not always reaching those in need

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The Code Compliance Monitoring Committee has released its 2010-2011 Annual Report. Highlights noted in the Annual Report include an increase in self reported breaches but a decrease in serious breaches and reviews of bank compliance with IDR obligations.

Read More Banking Code Compliance Monitoring Committee Update, November 2011

The banking industry has recently announced that retailers will  be charged (or charged more than in the past) when their customers choose to use EFTPOS rather than cash or a credit card. Media reports have suggested that this may lead to some retailers sur-charging consumers for using EFTPOS. The EFTPOS consortium (mainly banks) argue the…

Read More Would ATM style EFTPOS fees deliver a more efficient payment system?