Everyday Consumer

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The Banking Code Compliance Committee (BCCC) today released a report indicating that banks would comply with their direct debit obligation under the Banking Code of Practice (the Code) in only 71% of cases. In March 2021, the BCCC conducted a mystery shopping exercise into banks’ compliance with their obligation to promptly cancel a customer’s direct debit on…

Read More Banking Code Committee concerned by direct debits compliance

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Stationery training equipment incudes exercise bicycles, training benches, treadmills, rowing machines, steppers, and other equipment for use in training areas of organisations such as sports associations, hotels, sports halls, educational establishments, studios, gyms, fitness centres etc where access and control are regulated by the owner. The nine parts of the new standards are open for…

Read More Stationary training equipment standards open for public comment

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Consumers have strongly backed proposed rule changes being considered by the Australian Energy Market Commission (AEMC) that are designed to enable growth in electricity exports from rooftop solar panels, enabling more Australians to share in the economic and environmental benefits.  This is an Energy Consumers Australia media release, originally published on 27th July, 2021. The changes would allow…

Read More Australian consumers back proposed solar export rule changes

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A Draft National Preventative Health Strategy (the Strategy) was released recently for comment via a website survey which closes on 19 April. The survey and the Strategy are available here. The Strategy aims to help Australians improve their health at all stages of life, through early intervention, better information, targeting risk factors and addressing the…

Read More Consultation on Draft National Preventative Health Strategy

Plastic pollution on beach Plastic pollution on beach

Most plastics are made to be used once before being discarded and consumer awareness of the plastics crisis is growing around the world. On average, Australians use 130 kg of plastic per person each year and up to 130,000 tonnes of plastic will find its way into our waterways and into the ocean. The good news is…

Read More World Consumer Rights Day (15 March 2021) ‘Tackling Plastic Pollution’

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The Tolling Customer Ombudsman (TCO) is a free and independent alternative dispute resolution scheme designed broadly to assist customers and toll road users of Linkt – New South Wales, Linkt – Queensland and Linkt – Victoria tolling businesses. The overarching aim of the scheme is to resolve complaints fairly, efficiently and free of charge. Information…

Read More The Tolling Customer Ombudsman: Free, impartial dispute resolution

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The Hon Michael Sukkar Media Release: The Coalition Government is committed to progressing the design of a mandatory information sharing scheme for motor vehicle service and repair information. This scheme forms part of our commitment to support appropriate commercial dealing and competition in the new car retail supply chain for the benefit of both small…

Read More Driving Reform on car repairs

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The Western Australian Department of Mines, Industry Regulation and Safety has published a consultation paper as part of its review into the WA Fitness Industry Code. Feedback is being sought from fitness services providers, consumers, industry associations and other interested parties as to the effectiveness and appropriateness of the Code. Attending a gym or fitness…

Read More WA Fitness Industry Code Review

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The Christmas retailers’ naughty list has been revealed in the latest NSW Fair Trading Complaints Register, Minister for Better Regulation Matt Kean said yesterday. Kogan, Samsung Electronics and online ticket reseller Viagogo claimed the top spots with 27 complaints each, followed by The Good Guys with 18, Apple and Harvey Norman with 16 each, and…

Read More Christmas retailers with most consumer complaints revealed

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Research from consumer group CHOICE has found 92% of people believe it is important that the weight measurement remains on the front of food products. The finding comes as the Federal Government’s National Measurement Institute has today released a policy statement which appears to prioritise trade over transparency. “Labels are for consumers not solely to…

Read More Pack weight threat