The Financial Ombudsman Service (FOS) is dealing with an increasing number of disputes involving FSPs relying on electronic transmission to provide insurance policies to consumers. Electronic transmission is either via the internet or email.
Read More Electronic communication of insurance policies
ASIC has commenced a review of the 2009 change that provides consumers with limited access to EDR in the early stages of debt recovery proceedings.
Read More ASIC to review EDR schemes handling of complaints when companies take legal action
FOS latest Annual Review has been released, with summaries in English and other community languages. Also published online are Comparative Tables showing disputes about individual financial service providers.
Read More 30,283 financial service disputes at FOS in 2010/11, up 27%
The Credit Ombudsman Service, an ASIC approved external disputes resolutions scheme, is seeking a non-executive consumer director with expertise in consumer credit casework or policy and a commitment to the interests of vulnerable consumers.
Read More Credit Ombudsman Service seeks non-executive Director
The Financial Ombudsman Service has issued a special update on how it treats flood insurance matters Circular Issue 7 – Update 1 – Flood Edition – Nov 2011
Read More Ombudsman updates treatment of flood insurance disputes
The Queensland Consumers Association has written to the Minister for Infrastructure and Transport indicating its concern about the lack of progress by the airline industry in implementing a recommended external dispute resolution scheme.
Read More Queensland Consumers calls for action on airline industry disputes
Consumer groups have reacted to a record number of complaints to Victoria’s Energy and Water Ombudsman by calling on energy companies to commit to a target of significant reductions in complaint numbers.
Read More Consumer group calls on energy companies to bring down complaint numbers