The Financial Ombudsman Service has issued a special update on how it treats flood insurance matters Circular Issue 7 - Update 1 - Flood Edition - Nov 2011
The Queensland Consumers Association has written to the Minister for Infrastructure and Transport indicating its concern about the lack of progress by the airline industry in implementing a recommended external dispute resolution scheme.
Consumer groups have reacted to a record number of complaints to Victoria's Energy and Water Ombudsman by calling on energy companies to commit to a target of significant reductions in complaint numbers.
Australians who find themselves in a spot of bother with their car have a good chance of making a successful insurance claim, a review of motor vehicle insurers has found. ASIC’s review of more than 1.2 million claims made during 2009 found only 3317 (0.3%) were formally denied. The report also found a relatively low [...]
The Financial Ombudsman Service has today announced the appointment of Shane Tregilliss as the new Chief Ombudsman. Mr Tregillis will commence in the role in September 2011. The Chair of the Financial Ombudsman Service Michael Lavarch noted that the appointment was made following the decision of the current long serving Ombudsman Colin Neave not to [...]
The Financial Ombudsman Service has published its new business plan. The plan has six major objectives including to eliminate backlogs of disputes and enhance relationships with stakeholders, including consumer organisations. The [ilink url="http://www.fos.org.au/centric/home_page/publications/business_plan.jsp"]FOS Business Plan for the 2011–2012[/ilink] financial year explains: who FOS is what FOS achieved in 2010–2011 what FOS plan to achieve in [...]
CFA Member Consumer Action Law Centre (CALC) has described the current system for handling taxi complaints by the Victorian Taxi Directorate as inadequate, and suggested that complaints be handled by the Victorian Public Transport Ombudsman. There has been a steady increase in formal complaints over recent times, however little information is available about how well those [...]