EDR

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50 years of consumer rights – how far have we come?

Consumer advocate Jenni Mack documents the highs and lows of 150 years of consumer activism, and considers where to next for consumer advocacy.

Electronic communication of insurance policies

The Financial Ombudsman Service (FOS) is dealing with an increasing number of disputes involving FSPs relying on electronic transmission to provide insurance policies to consumers. Electronic transmission is either via the internet or email.

By | December 20th, 2011|EDR, Finance|Comments Off on Electronic communication of insurance policies

ASIC to review EDR schemes handling of complaints when companies take legal action

ASIC has commenced a review of the 2009 change that provides consumers with limited access to EDR in the early stages of debt recovery proceedings.

By | December 13th, 2011|ASIC, EDR|Comments Off on ASIC to review EDR schemes handling of complaints when companies take legal action

30,283 financial service disputes at FOS in 2010/11, up 27%

FOS latest Annual Review has been released, with summaries in English and other community languages. Also published online are Comparative Tables showing disputes about individual financial service providers.

By | December 12th, 2011|Banking, Credit, Debt, EDR, Insurance, Investment, Payment systems|Comments Off on 30,283 financial service disputes at FOS in 2010/11, up 27%

Credit Ombudsman Service seeks non-executive Director

The Credit Ombudsman Service, an ASIC approved external disputes resolutions scheme, is seeking a non-executive consumer director with expertise in consumer credit casework or policy and a commitment to the interests of vulnerable consumers.

By | December 1st, 2011|EDR|Comments Off on Credit Ombudsman Service seeks non-executive Director