FCA praises the dispute resolution bodyRead More The importance of the Financial Ombudsman
Next governments asked to give increased attention to these priority consumer issues.Read More CFA publishes Consumer Agenda 2013
Expressions of interest close August 23rdRead More Could you represent consumers for the Financial Ombudsman Service?
CCAAC Issues Paper releasedRead More Benchmarks for Industry-based Customer Dispute Resolution Schemes
Ombudsman says consumers have access to free complaints services so don’t need to pay for credit repair.Read More No need to pay for dispute resolution: TIO
The report recommends incentives to encourage compliance with the TIO scheme, and improved governance with better balance between consumer and industry interests.Read More TIO report responds to consumer concerns
A review of credit card chargebacks by Australia banks has found low levels of complaint but some areas for improvement.Read More 95,000 credit card chargeback requests per month
Consumer advocate Jenni Mack documents the highs and lows of 150 years of consumer activism, and considers where to next for consumer advocacy.Read More 50 years of consumer rights – how far have we come?
The Financial Ombudsman Service (FOS) is dealing with an increasing number of disputes involving FSPs relying on electronic transmission to provide insurance policies to consumers. Electronic transmission is either via the internet or email.Read More Electronic communication of insurance policies
ASIC has commenced a review of the 2009 change that provides consumers with limited access to EDR in the early stages of debt recovery proceedings.Read More ASIC to review EDR schemes handling of complaints when companies take legal action
FOS latest Annual Review has been released, with summaries in English and other community languages. Also published online are Comparative Tables showing disputes about individual financial service providers.Read More 30,283 financial service disputes at FOS in 2010/11, up 27%
The Credit Ombudsman Service, an ASIC approved external disputes resolutions scheme, is seeking a non-executive consumer director with expertise in consumer credit casework or policy and a commitment to the interests of vulnerable consumers.Read More Credit Ombudsman Service seeks non-executive Director