FCA praises the dispute resolution body
Next governments asked to give increased attention to these priority consumer issues.
Expressions of interest close August 23rd
CCAAC Issues Paper released
Ombudsman says consumers have access to free complaints services so don't need to pay for credit repair.
The report recommends incentives to encourage compliance with the TIO scheme, and improved governance with better balance between consumer and industry interests.
A review of credit card chargebacks by Australia banks has found low levels of complaint but some areas for improvement.
Consumer advocate Jenni Mack documents the highs and lows of 150 years of consumer activism, and considers where to next for consumer advocacy.
The Financial Ombudsman Service (FOS) is dealing with an increasing number of disputes involving FSPs relying on electronic transmission to provide insurance policies to consumers. Electronic transmission is either via the internet or email.
ASIC has commenced a review of the 2009 change that provides consumers with limited access to EDR in the early stages of debt recovery proceedings.
FOS latest Annual Review has been released, with summaries in English and other community languages. Also published online are Comparative Tables showing disputes about individual financial service providers.
The Credit Ombudsman Service, an ASIC approved external disputes resolutions scheme, is seeking a non-executive consumer director with expertise in consumer credit casework or policy and a commitment to the interests of vulnerable consumers.