DisputeResolution

20 December , 2017

Better dispute resolution for cars needed, say ACCC and Consumer Action

The ACCC last week released the final report from its market study into Australia’s new car retailing industry following 18 months of extensive research, investigations and consultation with industry and consumer groups. “The ACCC recommends several reforms to improve the new car retailing industry, which should lead to better outcomes for consumers. Some will require industry led…

2 September , 2016

Is a banking tribunal really the answer?

Consumers Federation Australia along with the Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia have written a letter to the Prime Minister, Minister for Financial Services and the Treasurer in response to announcements of the Federal Government possibly instituting a financial services tribunal. CFA, along with other signed organisations have raised…

3 February , 2016

Credit Ombudsman appoints new deputy

Mr Tim Gough will commence as CIO’s Deputy Ombudsman in April

4 February , 2015

QBE accepts that changes needed to meet dispute resolution standards

ASIC concerned that lawyer-branded communications could intimidate complaining customers

28 November , 2014

CFA seeks consumer representative to sit on Customer Owned Banking Association’s compliance committee

Applications close on 19 December

26 November , 2014

Major parties urged to commit to helping vulnerable seniors before Vic election

CALC seeks reform of the retirement accommodation industry

29 October , 2014

Credit Ombudsman Service appoints new Consumer Director

Former ASIC Senior Manager brings community engagement experience

20 October , 2014

CFA appointed consumer reps take positions on travel agent monitoring committee

Travel Accreditation Scheme sets standard for responding to consumer complaints

20 October , 2014

Teleco ombudsman seeks Director with consumer experience

Candidates invited to apply for a CFA endorsed nomination

13 October , 2014

Victorian Parliament urged to protect home owners from dodgy builders

Last sitting week could leave bill in limbo

3 October , 2014

Financial Rights Legal Centre wins grant to develop financial stress web service

Site will generate legal letters for individuals involved in dispute resolution

3 July , 2014

ACCC ceases arbitrations following court decision

Finding in Telstra case means consumer watchdog can not determine some disputes

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Reimagining the Corporation: Fiona Guthrie’s speech to the National Consumer Congress