The Consumers’ Federation of Australia has recently developed a set of good practice principles to offer guidance to industry bodies and EDR schemes about good practice in ensuring effective consumer input, including good practice in involving the consumer sector. The principles also set out consumer sector expectations for review processes. Read the document in full here.
Read More Guidelines for development and review of industry codes & EDR schemes
The ACCC last week released the final report from its market study into Australia’s new car retailing industry following 18 months of extensive research, investigations and consultation with industry and consumer groups. “The ACCC recommends several reforms to improve the new car retailing industry, which should lead to better outcomes for consumers. Some will require industry led…
Read More Better dispute resolution for cars needed, say ACCC and Consumer Action
One year ago today, the Access to Justice review was released by the Victorian Government. The review proposed a sensible fix for the thousands of Victorians who buy lemon cars each year. To mark the date, Consumer Action Law Centre (Consumer Action) is launching a new campaign, “Fix my car”, to drive home the need to implement this…
Read More Fix my car! One-year wait for proper dispute resolution for cars
Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Review of the Financial System External Dispute Resolution and Complaints Framework (Ramsay Review), led by Professor Ian Ramsay, today released its interim report. In response to the review,…
Read More Victims of financial scandals need simple justice – response to Ramsay EDR Review
Consumers Federation Australia along with the Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia have written a letter to the Prime Minister, Minister for Financial Services and the Treasurer in response to announcements of the Federal Government possibly instituting a financial services tribunal. CFA, along with other signed organisations have raised…
Read More Is a banking tribunal really the answer?
Mr Tim Gough will commence as CIO’s Deputy Ombudsman in April
Read More Credit Ombudsman appoints new deputy
ASIC concerned that lawyer-branded communications could intimidate complaining customers
Read More QBE accepts that changes needed to meet dispute resolution standards
Former ASIC Senior Manager brings community engagement experience
Read More Credit Ombudsman Service appoints new Consumer Director