Digital consumers

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Consumers should look out for unexpected international transaction fees when buying online from major brands, the ACCC has warned. Even websites with a .com.au domain name or that appear to be Australian based may process transactions overseas, meaning consumers can get charged an international transaction fee even for a purchase made in Australian dollars. The…

Read More Consumers urged to look out for unexpected international transaction fees

A close-up image of a green electric circuit board A close-up image of a green electric circuit board

The extensive growth in Artificial Intelligence (AI) programs by the world’s most advanced economies has highlighted the need to effectively use the standards process to promote, develop and realise the opportunities of responsible AI, delivering business growth, improving services and protecting consumers. Standards Australia has released the Artificial Intelligence Standards Roadmap: Making Australia’s Voice Heard. This comprehensive…

Read More Artificial intelligence – Standards Australia roadmap

Animated computer screen against green background. On the screen is an animated online shopping checkout page Animated computer screen against green background. On the screen is an animated online shopping checkout page

Concert-goers are being warned to avoid paying for tickets via PayPal using the ‘friends and family’ function, as these transactions are not covered by the financial service’s buyer protection policy. The warning comes as Consumer Protection has received numerous complaints from Western Australians unable to retrieve their money after using this function to transfer funds…

Read More Scammers exploit payment loophole on PayPal

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ACCC Chair Rod Sims announced the ACCC’s compliance and enforcement priorities for 2020 in a speech to the annual Committee for Economic Development Australia (CEDA). These priorities provide focus to the ACCC’s enforcement and advocacy work, as well as develop solutions to deliver benefits for all consumers. The 2020 priorities include: Competition and consumer issues in the…

Read More ACCC releases its compliance and enforcement priorities for 2020

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Australians are buying more and more gadgets and devices. Our homes and workplaces seem to be filled with smart phones, drones, Fitbits, internet- connected fridges, air-conditioners that turn off when people leave the room: anything that makes our lives more convenient. Behind the scenes, of course, is a growing pile of discarded, broken devices. The…

Read More US and EU laws show Australia’s Right to Repair moment is well overdue

A laptop keyboard with a shopping trolley picture on a key A laptop keyboard with a shopping trolley picture on a key

Changes to the Australian Consumer Law will clarify prices for people shopping online. From 26 October 2019, businesses must include all charges in the advertised price of goods and services payable by a consumer. This includes charges for pre-selected options.  Currently, a business can advertise a low price; during the buying process, they may add extra…

Read More Businesses to display all charges up front

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Mobile handsets continue to be the most common way consumers are accessing the internet while the largest volume of data is downloaded over fixed lines, as shown in a new ACCC data report on internet activity. The report, for the period ending 31 December 2018, also provides information on the number of retail services in operation…

Read More New report tracks internet activity on mobile and fixed lines

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The following is a press release from the Internet Society. A survey conducted in the United States, Canada, Japan, Australia, France and the United Kingdom by Ipsos MORI on behalf of the Internet Society and Consumers International found that 65% of consumers are concerned with the way connected devices collect data. More than half (55%) do not trust…

Read More Concerns Over Privacy and Security Contribute to Consumer Distrust in Connected Devices