Digital consumers

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The sharing economy connects consumers to people who have products or services to sell, hire or lease via an online platform. It includes services such as Airbnb and Uber. An ISO International Workshop Agreement (IWA) aims to provide the foundation on which more standardisation solutions to support the sharing economy can be built. ISO COPOLCO supported the development of…

Read More Standards for the sharing economy

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Consumers International welcomes the G20’s continued recognition of the importance of consumer trust in securing the future growth of the digital economy and their support for developing effective online consumer protection and empowerment with a particular emphasis on disadvantaged and vulnerable consumers including children. The work of the G20 helps to raise awareness of new…

Read More Consumers International response to G20 digital ministers statement

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New research published today by Consumers International‘s member the Norwegian Consumer Council suggests that leading tech companies are making difficult for consumers to opt out of sharing their personal data using a variety of design techniques and default settings. Despite the introduction of the EU’s new General Data Protection Regulation (GDPR), which came in to force in…

Read More New research suggests leading tech companies are making it difficult for users to opt of out sharing personal data

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As consumers, we want a digital world that we can trust. The recently published ISO 20488 standard on Online consumer reviews – Principles and requirements for their collection, moderation and publication is a great tool to give consumers more elements to enhance our trust. Consumers International was represented by Julie Hunter at the ISO Technical Committee on Online…

Read More Putting the trust back into online reviews

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The second ever G20 Summit on Consumer Protection was held in Argentina in May 2018.  At the invitation of the co hosts, the Argentinian Directorate for Consumer Protection and Consumers International, Professor Gail Pearson represented Australia and spoke on Food Waste and consumer awareness and education. The program focused on the digital economy and protection…

Read More G20 Consumer Summit 2018

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Following the Treasurer’s response to the Open Banking Review, the ACCC welcomes the introduction of a general data right for all consumers and $20 million in the Federal Budget over the next four years to oversee its implementation. The consumer data right will enable customers to share their transaction, usage and product data with service competitors…

Read More ACCC Welcomes Consumer Data Right

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Online marketing, lead generation and cold-calling have been scrutinised in a new report from Consumer Action Law Centre.  The report, entitled Dirty Leads: consumer protection in online lead generation, finds that marketers that use ‘lead generation’ can give rise to consumer manipulation and harm.   Lead generation involves businesses who use techniques like online surveys or tricky…

Read More New report uncovers murky world of online marketing

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CHOICE says global companies need to stop pushing consumers into signing off on long, unreadable online contracts Consumers’ Federation of Australia member CHOICE is calling on the Federal Government to stop companies from forcing consumers to accept tens-of-thousands of words  of complex  requirements, just to use a product, after a review of e-reader terms and…

Read More Nine Hours of Conditions Apply *

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The Queensland Consumers Association is calling on energy retailers, politicians and regulators to place the retail market at the centre of thinking about the transformation of the energy system. This is a key conclusion from a national survey* of 2300 consumers just released by Energy Consumers Australia (ECA). The survey revealed that: consumers rank the…

Read More Call for improved power retailing