Consumers should look out for unexpected international transaction fees when buying online from major brands, the ACCC has warned. Even websites with a .com.au domain name or that appear to be Australian based may process transactions overseas, meaning consumers can get charged an international transaction fee even for a purchase made in Australian dollars. The…Read More Consumers urged to look out for unexpected international transaction fees
The extensive growth in Artificial Intelligence (AI) programs by the world’s most advanced economies has highlighted the need to effectively use the standards process to promote, develop and realise the opportunities of responsible AI, delivering business growth, improving services and protecting consumers. Standards Australia has released the Artificial Intelligence Standards Roadmap: Making Australia’s Voice Heard. This comprehensive…Read More Artificial intelligence – Standards Australia roadmap
Concert-goers are being warned to avoid paying for tickets via PayPal using the ‘friends and family’ function, as these transactions are not covered by the financial service’s buyer protection policy. The warning comes as Consumer Protection has received numerous complaints from Western Australians unable to retrieve their money after using this function to transfer funds…Read More Scammers exploit payment loophole on PayPal
ACCC Chair Rod Sims announced the ACCC’s compliance and enforcement priorities for 2020 in a speech to the annual Committee for Economic Development Australia (CEDA). These priorities provide focus to the ACCC’s enforcement and advocacy work, as well as develop solutions to deliver benefits for all consumers. The 2020 priorities include: Competition and consumer issues in the…Read More ACCC releases its compliance and enforcement priorities for 2020
Online dating can be a bit of a minefield, but it’s not just bad dates that you need to be worried about. Are you aware your dating app data is reaching more than potential matches? Find out more from CSIRO here. Consumers Federation of Australia (CFA) is engaging with the challenges of data privacy by supporting…Read More Who’s looking at your dating app data?
CHOICE is warning Australians to avoid ticketing fakes on platforms like Viagogo after Google let the exploitative ticket seller back onto its search advertising. “The Federal Government and Michael Sukkar have the power to make this the last summer of ticketing fakes,” says Julia Steward, Head of Policy at CHOICE. “We’re glad to see the…Read More CHOICE calls for stronger ticket resale protections
Australians are buying more and more gadgets and devices. Our homes and workplaces seem to be filled with smart phones, drones, Fitbits, internet- connected fridges, air-conditioners that turn off when people leave the room: anything that makes our lives more convenient. Behind the scenes, of course, is a growing pile of discarded, broken devices. The…Read More US and EU laws show Australia’s Right to Repair moment is well overdue
The recent ABC article titled How safe are GPS trackers for children – and what should I know before buying one? raises concerns about the ethics of technological surveillance and asks, ‘are we being sucked in by their convenience?’ When we digitise information or upload it to the internet, we run the risk of having that information…Read More Who is protecting your information on the internet?
Changes to the Australian Consumer Law will clarify prices for people shopping online. From 26 October 2019, businesses must include all charges in the advertised price of goods and services payable by a consumer. This includes charges for pre-selected options. Currently, a business can advertise a low price; during the buying process, they may add extra…Read More Businesses to display all charges up front
Mobile handsets continue to be the most common way consumers are accessing the internet while the largest volume of data is downloaded over fixed lines, as shown in a new ACCC data report on internet activity. The report, for the period ending 31 December 2018, also provides information on the number of retail services in operation…Read More New report tracks internet activity on mobile and fixed lines
The following is a press release from the Internet Society. A survey conducted in the United States, Canada, Japan, Australia, France and the United Kingdom by Ipsos MORI on behalf of the Internet Society and Consumers International found that 65% of consumers are concerned with the way connected devices collect data. More than half (55%) do not trust…Read More Concerns Over Privacy and Security Contribute to Consumer Distrust in Connected Devices
Artificial Intelligence (AI) is one of the most transformative forces of our time, and is bound to alter the fabric of society. Over the last decade, major advances were realised due to the availability of vast amounts of digital data, powerful computing architectures, and advances in AI techniques such as machine learning. To ensure that…Read More Artificial Intelligence and ethics