COVID-19

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Commenting after the COAG Energy Council meeting on Friday, Energy Consumers Australia CEO Lynne Gallagher welcomed the call for the energy sector to implement measures to relieve pressures on energy consumers.   “It is critical the energy sector moves rapidly and in a coordinated way to implement measures to ensure all households and small businesses…

Read More Energy companies’ response to COVID-19 must be rapid, coordinated and ambitious to protect consumers

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Australians should be aware scammers are adapting existing technology to play on people’s fears around coronavirus and selling products claiming to prevent or cure the virus. Since 1 January 2020, the ACCC’s Scamwatch has received 94 reports of scams about coronavirus, but warns figures are starting to climb. Scamwatch has received multiple reports of phishing scams…

Read More Warning on COVID-19 scams

A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person

The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans.  If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such…

Read More Advice on event and travel cancellations due to COVID-19

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Consumer groups have released the following joint media release calling for companies providing essential services to support their community during the COVID-19 crisis. Widespread disruption caused by COVID-19 is being felt across Australia. It won’t be long before we have thousands of people trying to survive on a reduced income, worried about whether they can…

Read More A little relief will go a long way for thousands struggling due to COVID-19