COVID-19

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Consumer group CHOICE has asked Australian governments to fix Australia’s travel “cancellation chaos” with 7 urgent reforms, starting by making it easier for travellers to obtain refunds when plans are cancelled. This is a CHOICE media release, originally published on 8th July, 2021. CHOICE surveyed over 4,400 Australians who had travel plans disrupted by COVID-19…

Read More 7 ways to fix the travel “cancellation chaos”

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The Banking Code Compliance Committee (BCCC) has published its 2021-24 Strategic Plan and 2021-22 Business Plan. The  2021-24 Strategic Plan outlines the areas we will focus on to achieve our purpose for the period 2021–22 to 2023–24, including taking action to: improve the visibility of the BCCC enhance our intelligence sources and identify important issues expand our engagement with consumer stakeholders…

Read More BCCC publishes 2021-24 Strategic Plan and 2021-22 Business Plan

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The Australian Energy Regulator (AER) today released five compliance and enforcement priorities for 2021-22, which include a major focus on protecting energy consumers. This is an Australian Energy Regulator (AER) media release, originally published on 23rd June, 2021. AER Chair Clare Savage said the AER will be monitoring retailers to ensure they identify residential consumers in…

Read More AER’s 2021-2022 compliance and enforcement priorities: Consumer protection

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The Customer Owned Banking Code Compliance Committee (the Committee) has released its ACS Verification Report 2019–20: Insights and Learnings. This Report is an addition to the summary data published in the Committee’s Annual Report in December 2020. It contains analysis of the self-reported data collected in the 2019–20 Annual Compliance Statement (ACS) and of the…

Read More Code Compliance Committee releases Annual Data Verification Report 2019-20

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On Monday 12 April, Consumers’ Federation Australia (CFA) and the Australian Competition & Consumer Commission (ACCC) co-hosted the Consumer Advocacy Showcase & Award, in the final online session for the 2021 ACCC National Consumer Congress. The Showcase celebrates effective and good practice within consumer advocacy. The joint-winners were Fiona Guthrie, with Who’s Making Australians Bankrupt?; and Matthias Oldham, with Junk Insurance…

Read More CFA & ACCC Consumer Advocacy Showcase & Award Winners

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In a six week period from mid-March 2020, the ACCC received 33 applications for authorisation of competitor collaborations to deal with disruption and risks arising from the COVID-19 pandemic. In response to this unprecedented number of urgent applications, the ACCC deployed substantial resources and used streamlined processes to grant interim and final authorisations in extremely…

Read More Competition exemptions in the time of COVID-19

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In a report released today, the Banking Code Compliance Committee (BCCC) has stated the impact of COVID-19 on banks’ compliance with the Banking Code of Practice (the Code) appears to be less significant than expected. However, breaches overall increased significantly during the 2019–20 financial year. This is a BCCC media release, originally published on 20th April, 2021.…

Read More Limited impact of COVID-19 on bank compliance

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The impact of the COVID-19 pandemic has been devastating across Australia. Whilst job losses and financial instability did not discriminate, consumers from culturally and linguistically diverse (CALD) communities have been disproportionately impacted. CPRC undertook this research to measure the economic fallout of COVID-19 with consumers who speak a language other than English at home, compared…

Read More Consumers from Culturally and Linguistically Diverse backgrounds experienced greater hardship during COVID-19 lockdown due to financial stress and poor industry practices

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Consumer Affairs Australia and New Zealand (CAANZ) has published its annual report highlighting the key education, enforcement and policy activities undertaken by the regulators of the ACL in 2019-20. It provides an insight into the work completed by policy officers, educators and regulators to refine and enforce the ACL over the course of the year.…

Read More Australian Consumer Law Year in Review Report 2019-20

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Mobile consumers received much better value over 2019-20, as reported in the ACCC’s just released annual Communications Market Report. This is an ACCC Media Release The report also shows that communications networks successfully met the significant challenges posed by COVID-19 in 2020 and details significant trends and market developments in fixed broadband and mobile markets. Mobile…

Read More Consumers benefit from reduced prices in a year affected by COVID

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Insurers have paid out $500 million less in hospital and extras benefits in 2019-20 compared to the previous year, the latest ACCC annual report into the private health insurance industry has found. This is an ACCC Media Release. The reduced benefit payout was the result of government-imposed restrictions in response to the COVID-19 pandemic, which limited non-urgent…

Read More Health funds pay policyholders $500 million less due to COVID-19

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Consumer data released by the Consumer Policy Research Centre (CPRC) reveals a growing proportion of young Australians left vulnerable as they face a future of mounting debt due to the lasting impact of COVID-19. This is a CPRC Media Release After 6 months of steep financial challenges, many young consumers have turned to unsustainable practices to get…

Read More Young people wading in sea of debt as they bear the brunt of COVID-19