COVID-19

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Consumer advocate CHOICE has written to the Victorian Consumer Affairs Minister Marlene Kairouz with proposed legislation to stop price gouging on essentials during a crisis. “The past few months have shown us that in a crisis, consumer protections for Australians are the first thing to go.” says Amy Pereira, CHOICE Campaigner. “We need strong protections…

Read More CHOICE calls for urgent price gouging legislation to protect Victorians in future crises

A person looking at a flights board at an airport A person looking at a flights board at an airport

UNCTAD is calling on governments to intensify efforts to protect consumers. Written by Pamela Coke-Hamilton, Director of International Trade and Commodities, UNCTAD. Global lockdowns to contain the spread of COVID-19 currently affect half of the world’s population and 4.5 million flights are expected to be cancelled until 30 June. The UN World Tourism Organization estimates that international…

Read More Airlines must respect consumers’ rights: UNCTAD

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Grocery shoppers wanting to get value for money during the current economic crisis should be using the unit price information (price per unit of measure) provided for prepackaged products by all large supermarkets. Gerard Brody, chair of the peak consumer body the Consumers’ Federation of Australia (CFA), says “The unit price information shown on shelf…

Read More Grocery shoppers urged to use unit prices to get better value for money during the COVID-19 economic crisis

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The Consumers’ Federation of Australia has made submissions to the Australian Competition and Consumer Commission (ACCC) responding to authorisation applications from NBN Co, the Australian Energy Council (AEC) and Private Healthcare Australia Limited (PHA). Businesses can seek authorisation from the ACCC where conduct risks breaching competition laws but is in the public interest. While CFA…

Read More CFA responds to COVID19 cooperation proposals from NBN Co, Australian Energy Council and Private Healthcare Australia

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NBN speeds and performance declined as Australians followed social distancing instructions to stay home due to COVID-19, but picked up following measures by NBN Co and streaming providers. The ACCC today released its first new monthly Measuring Broadband Australia report which tracks NBN network performance from February to April 2020. The report shows a recovery in network…

Read More NBN speeds recover after COVID-19 demand

A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person

The Queensland Office of Fair Trading (OFT) is advising consumers wanting to make travel plans to be wary about ‘pay now/book later’ holidays in the current climate and to read the terms and conditions carefully. Fair Trading Executive Director Brian Bauer said that while regional travel restrictions may be easing, international travel restrictions were likely…

Read More Don’t rush into your next ‘pay now/book later’ getaway

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Scamwatch has received over 2000 coronavirus-related scam reports with over $700 000 in reported losses since the outbreak of COVID-19 (coronavirus). Common scams include phishing for personal information, online shopping, and superannuation scams. Visit Scamwatch for details on how scammers target consumers and tips to protect yourself. If you have been scammed or have seen…

Read More Scammers use COVID-19 to take advantage of consumers across Australia

An elderly man and a child holding hands, their backs facing the camera An elderly man and a child holding hands, their backs facing the camera

The ‘Industry Code for Visiting Residential Aged Care Homes during COVID-19’ has been released by 13 aged care peak bodies and consumer advocacy organisations. The Code creates a nationally consistent approach that ensures residents can receive visitors while minimising the risk of spreading COVID-19. Click here to download the Code. The Code, a suggestion of…

Read More Industry Code for Visiting Residential Aged Care Homes during COVID-19

A calculator on paper with blurred writing written on it A calculator on paper with blurred writing written on it

Many Australians are facing exceptional financial challenges due to the COVID-19 pandemic and are likely to need the support and assistance of their bank to help them deal with its impacts. The 2019 Banking Code of Practice provides safeguards and protections for banks’ individual and small business customers and includes many obligations which require banks…

Read More Banking Code: The Compliance Committee’s approach to consumer protection

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The Queensland Office of Fair Trading warns of employment opportunity scams in the following media release. COVID-19 has unleashed literally hundreds of scams across Australia and the next ones the Queensland Office of Fair Trading wants consumers to watch out for are employment opportunity scams. Fair Trading Executive Director Brian Bauer said scammers hiding behind…

Read More Consumers urged to look out for employment opportunity scams in the wake of COVID-19