COVID-19

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The impact of the COVID-19 pandemic has been devastating across Australia. Whilst job losses and financial instability did not discriminate, consumers from culturally and linguistically diverse (CALD) communities have been disproportionately impacted. CPRC undertook this research to measure the economic fallout of COVID-19 with consumers who speak a language other than English at home, compared…

Read More Consumers from Culturally and Linguistically Diverse backgrounds experienced greater hardship during COVID-19 lockdown due to financial stress and poor industry practices

A typewriter with the words '2020' on the page A typewriter with the words '2020' on the page

Consumer Affairs Australia and New Zealand (CAANZ) has published its annual report highlighting the key education, enforcement and policy activities undertaken by the regulators of the ACL in 2019-20. It provides an insight into the work completed by policy officers, educators and regulators to refine and enforce the ACL over the course of the year.…

Read More Australian Consumer Law Year in Review Report 2019-20

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Mobile consumers received much better value over 2019-20, as reported in the ACCC’s just released annual Communications Market Report. This is an ACCC Media Release The report also shows that communications networks successfully met the significant challenges posed by COVID-19 in 2020 and details significant trends and market developments in fixed broadband and mobile markets. Mobile…

Read More Consumers benefit from reduced prices in a year affected by COVID

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Insurers have paid out $500 million less in hospital and extras benefits in 2019-20 compared to the previous year, the latest ACCC annual report into the private health insurance industry has found. This is an ACCC Media Release. The reduced benefit payout was the result of government-imposed restrictions in response to the COVID-19 pandemic, which limited non-urgent…

Read More Health funds pay policyholders $500 million less due to COVID-19

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Consumer data released by the Consumer Policy Research Centre (CPRC) reveals a growing proportion of young Australians left vulnerable as they face a future of mounting debt due to the lasting impact of COVID-19. This is a CPRC Media Release After 6 months of steep financial challenges, many young consumers have turned to unsustainable practices to get…

Read More Young people wading in sea of debt as they bear the brunt of COVID-19

and hand pumping hand sanitiser from a bottle and hand pumping hand sanitiser from a bottle

The following is a media release by the Hon Michael Sukkar MP: Consumers will be able to better identify the effectiveness of different hand sanitiser products under new laws designed to help Australians stay COVIDsafe. The Morrison Government has accepted the recommendations of the Australian Competition and Consumer Commission (ACCC) that requires hand sanitiser manufactures…

Read More Better hand sanitiser information to keep COVIDsafe

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Consumer Action has published a report with case studies and data documenting the ways the telecommunications industry in Australia continues to fail the community, even during the COVID-19 crisis. This is Consumer Action Law Centre Media Release. The Trouble with Telcos: Stories from 2020 report reveals that many people have been left high and dry by their telecommunications providers, with people being: unable to access affordable hardship assistance, forced to take out more credit to pay…

Read More Report reveals telco failures during COVID-19 crisis

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New figures released today show COVID-19-related consumer reports make up the majority of the 109,446 complaints the ACCC received in the first ten months of this year. This is an ACCC Media Release. The impact of COVID-19 on consumers and fair trading report reveals the pandemic’s impact on travel resulted in 24,210 complaints to the ACCC,…

Read More Travel problems top list of COVID-19-related reports

A person's hands typing on a mobile phone A person's hands typing on a mobile phone

The Australian Digital Inclusion Index 2020, released by RMIT and Swinburne University of Technology for Telstra, illustrates Australia’s online participation. The following is a summary of the key findings of the study, published by the Analysis and Policy Observatory. The COVID-19 pandemic has underlined the critical importance of digital inclusion in contemporary Australia. With the…

Read More Measuring Australia’s digital divide: the Australian digital inclusion index 2020

An open door with keys hanging in the lock An open door with keys hanging in the lock

Consumers and COVID-19: September results snapshot. New consumer data released today by the Consumer Policy Research Centre (CPRC) investigating the experience of consumers in the month of September reveals a stark contrast in the experiences of renters and mortgage holders trying to maintain their financial, emotional and physical wellbeing during the pandemic. Higher levels of financial stress…

Read More A tale of two homes: Australia’s housing market divides the population

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Complaints about phone and internet services decreased 4 per cent in the last financial year ending 30 June 2020. In this period, residential consumers and small businesses made 127,151 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2019-20 published today. Read the TIO Annual Report 2019-20 here. Over the financial year complaints…

Read More Resilience tested, phone and internet complaints decrease in year of challenges

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The consumer peak body, the Consumers’ Federation of Australia (CFA), strongly welcomes the start of a new national consumer education campaign aimed at increasing grocery shopper awareness and use of the unit prices provided on shelf labels and the internet by many grocery retailers. The campaign is being run by the national and state/territory consumer…

Read More CFA welcomes start of a national education campaign to help grocery shoppers get better value for money