Unfair contracts

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The Australian Consumer Law’s unfair contract terms provisions are set to be tested in the Victorian Civil and Administrative Tribunal (VCAT) after CFA member, the Consumer Action Law Centre issued proceedings against internship and work experience agency Borch Leeman on behalf of one of its clients. As well as the alleged unfair contract terms, Consumer…

Read More National unfair contract terms and consumer guarantees to be under the spotlight

Do Not Knock Sticker keeps sellers away Do Not Knock Sticker keeps sellers away

A new national campaign will help consumers put an end to unwelcome, dishonest and intimidating door-to-door salespeople. The centrepiece of the campaign is the free Do Not Knock sticker which, when displayed in a prominent location, sends a clear message to salespeople – they are not welcome at this residence. Get yours at donotknock.org.au

Read More Door to door sales people meet a sticky end

The Commonwealth government has announced proposals to limit the exploitation of people desperate for a small loan. According to Assistant Treasurer and Minister for Financial Services and Superannuation, Bill Shorten, draft legislation would improves the rules around payday lenders “These proposals seek to stop payday lenders from overcharging consumers who are desperate for money, by…

Read More Payday lending reforms proposed to protect consumers


The Consumer Action Law Centre has welcomed the Federal Government’s proposed cap on the amounts lenders of high cost short term loans (often referred to as ‘payday loans’) can recover from consumers, saying that the proposed changes would better protect consumers from lenders who currently charge effective interest rates upwards of 600 per cent per…

Read More An end to 600% interest rates? Welcome action by governments

Phone shock

Consumers groups like ACCAN and Choice have long called for an end to misleading mobile phone marketing practices. ZDNet has now joined the call with  an interesting analysis of current mobile phone plans, Building and Honest Mobile Phone Plan. They nail 5 things wrong with current selling: 1. Low prices points suck people in. 2.…

Read More The search for an ‘honest’ mobile phone plan: five things wrong with how plans are sold today

Fair Go On Fees clip from Choice web site Fair Go On Fees clip from Choice web site

From 2005 Consumer Action, later joined by Choice, campaigned tirelessly for the major banks to remove or reduce their outrageous and skyrocketing penalty fees – fees as much as $50 applied just for going over your credit card limit by a few dollars or being a day late with a credit card payment. The Fair…

Read More Choice and Consumer Action bank penalty fee campaign saves consumers at least $112m each year

CFA member Consumer Action Law Centre has won an important case in the Victorian Consumer and Administrative Tribunal who found that Motor Finance Wizard’s leasing practices were ‘unfair’ and ‘seriously flawed’. In CALC’s words On 12 May 2011, the Victorian Civil and Administrative Tribunal (VCAT) ordered Motor Finance Wizard to cancel a car lease contract…

Read More Consumer action on unfair car leases