Unfair contracts

A person in a wheelchair A person in a wheelchair

The Financial Rights Legal Centre has called on the life insurance sector to clean up its act following the release of a damning report by ASIC into Total and Permanent Disability (TPD) claims in both direct life insurance and life insurance in superannuation. The report, Holes in the safety net: A Review of TPD insurance claims, found…

Read More Total and Permanent Disability Cover – a total mess

A gift card for fifty dollars. On it a photo of a child eating popcorn at the cinema A gift card for fifty dollars. On it a photo of a child eating popcorn at the cinema

Consumers’ Federation Austrlaia welcomes the introduction of new gift card laws that start on 1 November 2019. The new rules will help stop gift cards going to waste or being eroded by fees and charges. All gift cards bought from 1 November will come with a minimum three-year expiry period, with the expiry date clearly…

Read More New national gift card laws a win for consumers

A person swiping a credit card on an eftpos machine A person swiping a credit card on an eftpos machine

The ACCC has released its Customer loyalty schemes draft report for public comment. The report outlines the ACCC’s draft findings and recommendations following research and targeted consultation earlier this year. The review focussed on competition and consumer issues arising from customer loyalty schemes. There are two major findings covered in the draft report that are…

Read More Review finds customer loyalty schemes need transparency and fairness

Post thumbnail

The Queensland Consumers Association says a major UK report on “loyalty penalties” (charging existing customers more than new ones) just released is very relevant to Australian consumers and the nation’s consumer protection and empowerment policies and practices. Association spokesperson, Ian Jarratt, says “loyalty penalties” are also a major problem for Australian consumers and this UK…

Read More Australia can learn from UK report on “loyalty penalties”

Post thumbnail

The Western Australian Department of Mines, Industry Regulation and Safety has published a consultation paper as part of its review into the WA Fitness Industry Code. Feedback is being sought from fitness services providers, consumers, industry associations and other interested parties as to the effectiveness and appropriateness of the Code. Attending a gym or fitness…

Read More WA Fitness Industry Code Review