Everyday Consumer

The ACCC, together with the state and territory consumer protection regulators, have released a new point-of-sale sign which will give consumers clear information about their rights to refunds and replacements. The sign was launched by the Parliamentary Secretary to the Treasurer, the Hon David Bradbury MP, at the Consumers 2011 Conference in Sydney on 7…

Read More Consumer rights: New national point of sale sign launched

Fair Go On Fees clip from Choice web site Fair Go On Fees clip from Choice web site

From 2005 Consumer Action, later joined by Choice, campaigned tirelessly for the major banks to remove or reduce their outrageous and skyrocketing penalty fees – fees as much as $50 applied just for going over your credit card limit by a few dollars or being a day late with a credit card payment. The Fair…

Read More Choice and Consumer Action bank penalty fee campaign saves consumers at least $112m each year

CFA member Consumer Action Law Centre has won an important case in the Victorian Consumer and Administrative Tribunal who found that Motor Finance Wizard’s leasing practices were ‘unfair’ and ‘seriously flawed’. In CALC’s words On 12 May 2011, the Victorian Civil and Administrative Tribunal (VCAT) ordered Motor Finance Wizard to cancel a car lease contract…

Read More Consumer action on unfair car leases

Labelling logic image Labelling logic image

The report of the major national review of food labelling requirements, undertaken by a panel chaired by Dr Neal Blewett, was released in late January 2011. Several CFA members made submissions and the report is available at the food labeling review web site operated by the Department of Health. The report contains 61 recommendations, many…

Read More Food labelling review results released

New unfair contract terms legislation came into effect fully across Australia on 1 July 2010, following a concerted campaign by CFA and its members. These laws make unfair terms in consumer contacts void. Many industries use standard-form consumer contracts, including telecommunications, finance, motor traders, gyms, travel and utilities. A term will be unfair where it…

Read More Unfair contracts

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The Consumers Federation of Australia is the peak body for consumer organisations in Australia. It represents 34 full member organisations, including all of Australia’s major consumer organisations. CFA advocates in the interests of Australian Consumers. It develops policy on important consumer issues, nominates and supports consumer representatives to industry and government processes, and supports consumer…

Read More Developing and promoting the consumer interest