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Consumers left wanting more from energy retail markets

CFA member Energy Consumers Australia has published the results of its second bi-annual survey of the attitudes and activity of household and small business energy consumers. Energy Consumers Australia CEO Rosemary Sinclair said the survey of 2,300 consumers, undertaken during August and September 2016, showed that energy consumers are seeing mixed results. “As we found [...]

By | February 15th, 2017|Articles, Energy, Everyday Consumer, News, Utilities|0 Comments

Call for improved power retailing

The Queensland Consumers Association is calling on energy retailers, politicians and regulators to place the retail market at the centre of thinking about the transformation of the energy system. This is a key conclusion from a national survey* of 2300 consumers just released by Energy Consumers Australia (ECA). The survey revealed that: consumers rank the [...]

John Furbank reports: 3rd meeting of ISO PC249 Guidance on unit pricing

John Furbank, the Chair of the ISO/PC 294 recently attended the 3rd meeting on unit pricing. He reports to us below. The 3rd meeting of ISO PC294 Guidance on unit pricing was held at the headquarters of Shufuren (association of consumer groups) Tokyo, Japan in December 2016. Standards Australia is the Secretariat for ISO PC [...]

By | February 3rd, 2017|Everyday Consumer, Unit Pricing|0 Comments

CFA Executive Ian Jarratt awarded Medal of the Order of Australia

Consumers Federation Australia is delighted to congratulate Standards Representative and Executive Member Ian Jarratt on being awarded the Medal (OAM) of the Order of Australia in the General Division as part of the Australia Day Honours List for 2017. Ian has received the medal for service to the community, particularly to the rights and protection [...]

By | February 2nd, 2017|CFA Member Profiles, Everyday Consumer|1 Comment

CFA representative attends FSANZ Packing Advisory Group meeting

Elaine Attwood, a CFA representative on the Food Standards Australia New Zealand, Packing Advisory Group recently attended the 5th meeting this December. The meeting involved discussion around FSANZ’s conclusions following the first Call for Submissions made. Members within the meeting heard on the issues raised within the submissions. Whilst submissions were minimal, the general caliber [...]

By | December 26th, 2016|Everyday Consumer, News, Standards|0 Comments

CHOICE: Nurofen hit with $6 million fine

CHOICE calls for bigger penalties after court increases Reckitt Benckiser fine. Consumer Group Choice has welcomed the decision to hit Nurofen manufacturer, Reckitt Benckiser, with an increased $6 million fine over its dodgy targeted pain relief products, but says the penalty doesn’t go far enough[1]. "These companies make huge profits when peddling these deceptive and [...]

By | December 22nd, 2016|Everyday Consumer|0 Comments

WMCA gains two new members and further news.

Minh Nguyen, a CFA representative on the Weight Management Council of Australia has provided CFA with an update on their activities. CFA are happy to report that WMCA has two new members including Weight Watchers and Nestle. The independent chair for WMCA has been working to engage with Australian federal government to highlight the role [...]

By | December 21st, 2016|Everyday Consumer, Food, Health and Product Safety, News|0 Comments

Doubts about the value of car sale add-ons

Car buyers are being advised to exercise caution before agreeing to purchase ‘after sale add-ons’ and to get multiple quotes before accepting any finance offered by motor vehicle dealers. The advice follows a recent increase in complaints to Consumer Protection about the ‘extras’ sold at the point of sale of a vehicle which can include [...]

By | December 8th, 2016|Govt Inquiries, Misleading conduct, Motor vehicles, News, Transport|0 Comments

ACCAN: New Coalition formed to end the data drought

A group of like-minded advocacy groups have come together to end the data drought by forming the Regional, Rural and Remote Communications Coalition to champion better communications services for consumers and small businesses living in rural, remote or regional areas. The Coalition includes the Australian Communications Consumer Action Network (ACCAN), the National Farmers' Federation (NFF), the [...]

Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

The Australian Communications Consumer Action Network (ACCAN) and the South Australian Council of Social Service (SACOSS) have collaborated to publish a report on telecommunications affordability. The report, titled Connectivity Costs: Telecommunications Affordability for Low-Income Australia was formed through over 500 surveys with Centrelink recipients and low-income Health Care Card Holders and multiple focus groups. The [...]

Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

CFA has always committed itself to sharing knowledge of forums and conferences that discuss relevant topics on consumer protection, law and other pertinent topics to members and the general public. We are happy to share details of a conference in the area of Law and the Online World, being hosted by the Sir Zelman Cowen [...]

Builders now have a new tool to add to their kit

Victorians planning to build or renovate a home now have a handy addition to their tool kits.       The Victorian Government has launched a new online domestic building tool, which streamlines access to building and renovating information to help people make informed decisions, understand their legal rights and obligations, and resolve issues such [...]

By | October 27th, 2016|Everyday Consumer, Everyday Consumer, Housing, Public services|1 Comment