Everyday Consumer

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Doubts about the value of car sale add-ons

Car buyers are being advised to exercise caution before agreeing to purchase ‘after sale add-ons’ and to get multiple quotes before accepting any finance offered by motor vehicle dealers. The advice follows a recent increase in complaints to Consumer Protection about the ‘extras’ sold at the point of sale of a vehicle which can include [...]

By | December 8th, 2016|Govt Inquiries, Misleading conduct, Motor vehicles, News, Transport|Comments Off on Doubts about the value of car sale add-ons

ACCAN: New Coalition formed to end the data drought

A group of like-minded advocacy groups have come together to end the data drought by forming the Regional, Rural and Remote Communications Coalition to champion better communications services for consumers and small businesses living in rural, remote or regional areas. The Coalition includes the Australian Communications Consumer Action Network (ACCAN), the National Farmers' Federation (NFF), the [...]

By | December 5th, 2016|Accessibility, Articles, Communications, Communications, Digital consumers, Everyday Consumer, Mobile, NBN, Telcommunications and Internet|Comments Off on ACCAN: New Coalition formed to end the data drought

Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

The Australian Communications Consumer Action Network (ACCAN) and the South Australian Council of Social Service (SACOSS) have collaborated to publish a report on telecommunications affordability. The report, titled Connectivity Costs: Telecommunications Affordability for Low-Income Australia was formed through over 500 surveys with Centrelink recipients and low-income Health Care Card Holders and multiple focus groups. The [...]

By | November 15th, 2016|Communications, Everyday Consumer, Mobile, News, Report, Telcommunications and Internet|Comments Off on Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

CFA has always committed itself to sharing knowledge of forums and conferences that discuss relevant topics on consumer protection, law and other pertinent topics to members and the general public. We are happy to share details of a conference in the area of Law and the Online World, being hosted by the Sir Zelman Cowen [...]

By | November 2nd, 2016|Consumer Law, Consumer protection, Digital consumers, Events, Everyday Consumer|Comments Off on Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

Builders now have a new tool to add to their kit

Victorians planning to build or renovate a home now have a handy addition to their tool kits.       The Victorian Government has launched a new online domestic building tool, which streamlines access to building and renovating information to help people make informed decisions, understand their legal rights and obligations, and resolve issues such [...]

By | October 27th, 2016|Everyday Consumer, Everyday Consumer, Housing, Public services|1 Comment

CFA publishes submission to the Productivity Commission

Earlier in 2016, the Productivity Commission announced its study on consumer law enforcement and administration. The study seeks to focus on the efficacy of the single law, multiple regulator model which provides the foundation for Australian Consumer Law. The Productivity Commission was seeking commentary and submissions on the existing model to publish within their Issues [...]

By | September 1st, 2016|ACL review, Everyday Consumer, Govt Inquiries, Independent inquiries, Regulator news and government inquiries|Comments Off on CFA publishes submission to the Productivity Commission

Standards Australia and Department of Finance combine to provide greater access to technology for Australians living with a disability.

Standards Australia in conjunction with the Department of Finance, Australian Communications Consumer Action Network (ACCAN) and other stakeholders, are pleased to announce Australia will be adopting an internationally aligned standard for ICT accessibility in procurement.     Standards Australia CEO, Dr Bronwyn Evans, said that the new Australian Standard is to be used as guidance [...]

By | August 26th, 2016|Accessibility, Apps For All, Everyday Consumer, Independent inquiries, News, Standards|Comments Off on Standards Australia and Department of Finance combine to provide greater access to technology for Australians living with a disability.

Protecting consumers in the Australian solar market

Australians love solar power on their roof more than any other country – data from the Clean Energy Regulator shows that Australia hosts more than 1.5 million solar power systems, the highest number of installations per inhabitant in the world. Despite this, solar contributes to only 2.5% of Australia’s electricity generation. Many more Australians will [...]

By | August 25th, 2016|Energy, Everyday Consumer, Everyday Consumer, Utilities|Comments Off on Protecting consumers in the Australian solar market

Productivity Commission launches ACL review: issues paper released

  The Productivity Commission has recently launched a study into the enforcement and administration arrangements underpinning the Australian Consumer Law. The study will focus on the effectiveness of the ‘single-law, multiple regulator’ model – a model where the national consumer law is jointly enforced and administered by the Australian Competition and Consumer Commission (ACCC) and [...]

By | July 25th, 2016|ACL review, Consumer Law, Consumer protection, Everyday Consumer, Govt Inquiries, Independent inquiries, Regulator news and government inquiries, Report, Research|Comments Off on Productivity Commission launches ACL review: issues paper released

ISO talks with John Furbank: The price is right

In an increasingly price-conscious world, being able to compare prices of equivalent products in order to make an informed choice is a consumer right. But with the explosion of pre-packaged goods in different types of packaging and product sizes that has hit our shop shelves, making that choice is no easy task. To get around [...]

By | July 23rd, 2016|Everyday Consumer, News, Unit Pricing|Comments Off on ISO talks with John Furbank: The price is right

CHOICE launches Complane

CHOICE has introduced their new consumer assistance tool: Complane. Complane has been developed to minimize the number of difficulties that travelers have making complaints with airlines when their flights are delayed or canceled. CHOICE recently conducted a study into passenger travel, revealing that over the past year, over 23 per cent of travelers faced either [...]

By | July 21st, 2016|Airports, Articles, Campaigns, CHOICE, Everyday Consumer, Regulator news, Transport, Travel|Comments Off on CHOICE launches Complane

Consumers call for political parties to help ease the squeeze on living standards

The Queensland Consumers Association (QCA) and other consumer groups1 want all parties contesting the forthcoming federal election to do much more to help consumers experiencing cost of living pressures. QCA spokesperson, Ian Jarratt, says being able to easily and quickly get better value at the supermarket would help consumers to “ease the squeeze” on living [...]

By | June 17th, 2016|Everyday Consumer, Everyday Consumer, Housing, Publications, Regulator news and government inquiries, Unit Pricing|Comments Off on Consumers call for political parties to help ease the squeeze on living standards