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CFA Executive Ian Jarratt awarded Medal of the Order of Australia

Consumers Federation Australia is delighted to congratulate Standards Representative and Executive Member Ian Jarratt on being awarded the Medal (OAM) of the Order of Australia in the General Division as part of the Australia Day Honours List for 2017. Ian has received the medal for service to the community, particularly to the rights and protection [...]

By | February 2nd, 2017|CFA Member Profiles, Everyday Consumer|1 Comment

CFA representative attends FSANZ Packing Advisory Group meeting

Elaine Attwood, a CFA representative on the Food Standards Australia New Zealand, Packing Advisory Group recently attended the 5th meeting this December. The meeting involved discussion around FSANZ’s conclusions following the first Call for Submissions made. Members within the meeting heard on the issues raised within the submissions. Whilst submissions were minimal, the general caliber [...]

By | December 26th, 2016|Everyday Consumer, News, Standards|Comments Off on CFA representative attends FSANZ Packing Advisory Group meeting

CHOICE: Nurofen hit with $6 million fine

CHOICE calls for bigger penalties after court increases Reckitt Benckiser fine. Consumer Group Choice has welcomed the decision to hit Nurofen manufacturer, Reckitt Benckiser, with an increased $6 million fine over its dodgy targeted pain relief products, but says the penalty doesn’t go far enough[1]. "These companies make huge profits when peddling these deceptive and [...]

By | December 22nd, 2016|Everyday Consumer|Comments Off on CHOICE: Nurofen hit with $6 million fine

WMCA gains two new members and further news.

Minh Nguyen, a CFA representative on the Weight Management Council of Australia has provided CFA with an update on their activities. CFA are happy to report that WMCA has two new members including Weight Watchers and Nestle. The independent chair for WMCA has been working to engage with Australian federal government to highlight the role [...]

By | December 21st, 2016|Everyday Consumer, Food, Health and Product Safety, News|Comments Off on WMCA gains two new members and further news.

Doubts about the value of car sale add-ons

Car buyers are being advised to exercise caution before agreeing to purchase ‘after sale add-ons’ and to get multiple quotes before accepting any finance offered by motor vehicle dealers. The advice follows a recent increase in complaints to Consumer Protection about the ‘extras’ sold at the point of sale of a vehicle which can include [...]

By | December 8th, 2016|Govt Inquiries, Misleading conduct, Motor vehicles, News, Transport|Comments Off on Doubts about the value of car sale add-ons

ACCAN: New Coalition formed to end the data drought

A group of like-minded advocacy groups have come together to end the data drought by forming the Regional, Rural and Remote Communications Coalition to champion better communications services for consumers and small businesses living in rural, remote or regional areas. The Coalition includes the Australian Communications Consumer Action Network (ACCAN), the National Farmers' Federation (NFF), the [...]

By | December 5th, 2016|Accessibility, Articles, Communications, Communications, Digital consumers, Everyday Consumer, Mobile, NBN, Telcommunications and Internet|Comments Off on ACCAN: New Coalition formed to end the data drought

Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

The Australian Communications Consumer Action Network (ACCAN) and the South Australian Council of Social Service (SACOSS) have collaborated to publish a report on telecommunications affordability. The report, titled Connectivity Costs: Telecommunications Affordability for Low-Income Australia was formed through over 500 surveys with Centrelink recipients and low-income Health Care Card Holders and multiple focus groups. The [...]

By | November 15th, 2016|Communications, Everyday Consumer, Mobile, News, Report, Telcommunications and Internet|Comments Off on Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

CFA has always committed itself to sharing knowledge of forums and conferences that discuss relevant topics on consumer protection, law and other pertinent topics to members and the general public. We are happy to share details of a conference in the area of Law and the Online World, being hosted by the Sir Zelman Cowen [...]

By | November 2nd, 2016|Consumer Law, Consumer protection, Digital consumers, Events, Everyday Consumer|Comments Off on Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

Builders now have a new tool to add to their kit

Victorians planning to build or renovate a home now have a handy addition to their tool kits.       The Victorian Government has launched a new online domestic building tool, which streamlines access to building and renovating information to help people make informed decisions, understand their legal rights and obligations, and resolve issues such [...]

By | October 27th, 2016|Everyday Consumer, Everyday Consumer, Housing, Public services|1 Comment

CFA publishes submission to the Productivity Commission

Earlier in 2016, the Productivity Commission announced its study on consumer law enforcement and administration. The study seeks to focus on the efficacy of the single law, multiple regulator model which provides the foundation for Australian Consumer Law. The Productivity Commission was seeking commentary and submissions on the existing model to publish within their Issues [...]

By | September 1st, 2016|ACL review, Everyday Consumer, Govt Inquiries, Independent inquiries, Regulator news and government inquiries|Comments Off on CFA publishes submission to the Productivity Commission

Standards Australia and Department of Finance combine to provide greater access to technology for Australians living with a disability.

Standards Australia in conjunction with the Department of Finance, Australian Communications Consumer Action Network (ACCAN) and other stakeholders, are pleased to announce Australia will be adopting an internationally aligned standard for ICT accessibility in procurement.     Standards Australia CEO, Dr Bronwyn Evans, said that the new Australian Standard is to be used as guidance [...]

By | August 26th, 2016|Accessibility, Apps For All, Everyday Consumer, Independent inquiries, News, Standards|Comments Off on Standards Australia and Department of Finance combine to provide greater access to technology for Australians living with a disability.

Protecting consumers in the Australian solar market

Australians love solar power on their roof more than any other country – data from the Clean Energy Regulator shows that Australia hosts more than 1.5 million solar power systems, the highest number of installations per inhabitant in the world. Despite this, solar contributes to only 2.5% of Australia’s electricity generation. Many more Australians will [...]

By | August 25th, 2016|Energy, Everyday Consumer, Everyday Consumer, Utilities|Comments Off on Protecting consumers in the Australian solar market