Everyday Consumer

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The Australian Competition and Consumer Commission (ACCC) has found some retailers may be misleading consumers about their rights under the Australian Consumer Law (ACL) after reviewing the online policies of several large Australian clothing retailers. “This year the ACCC has received over 750 complaints regarding consumer guarantees for clothing purchases. We are reviewing the policies…

Read More ACCC Puts Clothing Retailers on Notice

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Palm Island officially became a Do Not Knock informed community today (14 November 2017) with the unveiling of new high profile signage at a community event. The Do Not Knock program aims to deter unscrupulous door-to-door traders with prominent signage reminding travelling salespeople of their responsibilities and obligations when trading door-to-door. Residents are also offered…

Read More Palm Island residents say no to dodgy door-to-door traders

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There’s a good chance you’ve heard of platforms like Uber and Airbnb. These platforms and many others are part of the sharing economy. While sharing economy platforms can provide a new and convenient experience for purchasing and hiring goods or services, questions around consumer and trader protection often come with the new territory. If you…

Read More The Sharing Economy: Know Your Rights, Know the Rules

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Consumer group CHOICE, with the support of the Australian Dental Association, has launched a national campaign encouraging consumers to demand Health Ministers across the country to include added sugar labelling on food packs. Health Ministers are due to meet in late November to discuss possible labelling reforms after delaying a decision for six years. “Ministers across Australia…

Read More Call for Action on Added Sugar Labelling

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Recently Standards Australia and the Australian Government – Department of Industry, Innovation and Science presented at the APEC Sub-Committee on Standards and Conformance (SCSC) on the APEC Silver Economy Workshop and Recommendations Report APEC SCSC endorsed all four key recommendations: Recommendation One – APEC should accelerate and mainstream efforts in supporting ageing societies. Recommendation Two…

Read More Standards, Ageing Societies and the Silver Economy

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The Australian Communications Consumer Action Network (ACCAN) is disappointed that complaints to the Telecommunications Industry Ombudsman (TIO) have increased by a massive 41.1 per cent during 2016-17.   This rise in complaints is reflective of the experiences we are hearing from consumers and indicates there are systemic issues with customer service in the industry. Customer…

Read More Telecommunications Industry Ombudsman complaints reveal need for updated safeguards

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Consumers’ Federation of Australia (CFA) is pleased to release this new tool for consumer advocates to monitor the implementation of the recommendations from the Review of the Australian Consumer Law (ACL) and the Productivity Commission Report into ACL Administration and Enforcement. These reports set a substantial agenda for consumer law reform which has been welcomed…

Read More New Tool to Monitor Australian Consumer Law Review Implementation

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This Stay Smart Online Week, the ACCC is warning the community to watch out for common online scams they might encounter. The online sphere – email, the internet, social media and mobile apps – has overtaken telephones as scammers’ preferred tool of the trade to contact potential victims. In 2017, the ACCC’s Scamwatch site has…

Read More Stay Smart Online

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Financial Counselling Australia is putting its support, loud and clear, behind the ACOSS-led campaign calling on the Government to stop demonizing people on welfare and reverse planned cuts to social security benefits. FCA is one of the many community organisations that yesterday signed a joint statement calling out the inhumanity behind nine proposed welfare cuts. …

Read More CFA Member Financial Counselling Australia Joins Campaign to Stop Welfare Cuts

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The following is a press release from the Minister for Industry, Innovation and Science, Craig Laundry MP. A leading academic and an expert lawyer have been appointed to examine compliance and enforcement issues in Australia’s construction sector to help ensure the ongoing safety of the nation’s buildings. The Building Ministers’ Forum (BMF) today announced that Professor…

Read More Experts to Review Building and Construction Safety Issues

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Financial Counselling Australia welcomes  amendments to the Interactive Gambling Bill that passed through Parliament today. “The online wagering companies will no longer be able to give people credit to gamble online. This was getting people into so much trouble” said Lauren Levin, Director Campaigns and Policy, FCA.  “We’re so relieved to see the end of…

Read More Financial Counselling Australia Welcomes Gambling Bill Amendments