Everyday Consumer

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Stay Smart Online

This Stay Smart Online Week, the ACCC is warning the community to watch out for common online scams they might encounter. The online sphere – email, the internet, social media and mobile apps – has overtaken telephones as scammers’ preferred tool of the trade to contact potential victims. In 2017, the ACCC’s Scamwatch site has [...]

By | October 11th, 2017|ACCC, Phishing, Scams|0 Comments

CFA Member Financial Counselling Australia Joins Campaign to Stop Welfare Cuts

Financial Counselling Australia is putting its support, loud and clear, behind the ACOSS-led campaign calling on the Government to stop demonizing people on welfare and reverse planned cuts to social security benefits. FCA is one of the many community organisations that yesterday signed a joint statement calling out the inhumanity behind nine proposed welfare cuts.  [...]

By | September 5th, 2017|Everyday Consumer|0 Comments

Experts to Review Building and Construction Safety Issues

The following is a press release from the Minister for Industry, Innovation and Science, Craig Laundry MP. A leading academic and an expert lawyer have been appointed to examine compliance and enforcement issues in Australia’s construction sector to help ensure the ongoing safety of the nation’s buildings. The Building Ministers’ Forum (BMF) today announced that Professor [...]

By | August 30th, 2017|Everyday Consumer|0 Comments

Financial Counselling Australia Welcomes Gambling Bill Amendments

Financial Counselling Australia welcomes  amendments to the Interactive Gambling Bill that passed through Parliament today. “The online wagering companies will no longer be able to give people credit to gamble online. This was getting people into so much trouble” said Lauren Levin, Director Campaigns and Policy, FCA.  “We’re so relieved to see the end of [...]

By | August 11th, 2017|Everyday Consumer|0 Comments

State Regulator Outlines Consumer Protection Priorities for 2017-18

Consumers' Federation of Australia welcomes the following statement of priorities from WA Acting Commissioner for Consumer Protection, David Hillyard. The original statement can be found here.  We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always [...]

By | August 4th, 2017|Consumer protection, Everyday Consumer|0 Comments

Federal Government Silent on Debt Vulture Warnings

It has been eighteen months since the Australian Securities and Investments Commission (ASIC) warned the Federal Government that so-called "debt management" firms are engaging in misleading and predatory conduct. The Consumer Action Law Centre wrote to the Federal Government shortly afterwards, calling for better regulation in the sector, but have yet to receive a response. [...]

By | July 25th, 2017|ASIC, Everyday Consumer, Finance|0 Comments

Unexpected Mobile Charges May Be Costing Consumers Millions

A new survey, commissioned by the Australian Communications Consumer Action Network (ACCAN), has revealed that 12 per cent of respondents experienced unexpected third party charges on their mobile phone bills in the last six months. “Applied to the mobile customer base of Telstra, Optus and Vodafone, this 12 per cent equates to almost 1.9m people [...]

By | July 17th, 2017|Everyday Consumer, Telcommunications and Internet|0 Comments

CAV to Take Daiso to Court over Product Safety Breaches

Consumer Affairs Victoria (CAV) has begun civil proceedings against Origo & Co Pty Ltd (ACN: 140 019 656) - previously Daiso (Australia) Pty Ltd - in the Federal Court of Australia, for alleged contraventions of product safety provisions and other protections under the Australian Consumer Law. CAV will allege that between 2011 and 2016, the [...]

By | July 14th, 2017|Everyday Consumer, Product Safety, Standards|0 Comments

New Safety Standard for Ethanol Burners

A new safety standard for decorative alcohol-fuelled devices, also known as ethanol burners, will ensure consumers’ safety, Small Business Minister Michael McCormack says. “I'm worried about the harm these products can cause consumers, which is why I've made a safety standard which particularly targets table-top devices which pose the greatest risk,” Mr McCormack said. Mr [...]

By | July 14th, 2017|Everyday Consumer, Standards|0 Comments

Energy Consumers Want Benefits of Competition – ECA

Media release from Energy Consumers Australia, July 6 2017: Energy Consumers Australia today published the results of its third national survey of the attitudes and activity of household and small business energy consumers. Energy Consumers Australia CEO Rosemary Sinclair said the survey of 2,300 consumers, undertaken between 30 March and 6 April 2017, was consistent [...]

By | July 10th, 2017|Energy, Everyday Consumer|0 Comments

Most Australians Facing Internet Issues – CHOICE Survey

CHOICE finds 62% of Australians faced issues with their internet in the past six months, with Telstra ranked last for value for money  CHOICE’s internet satisfaction survey has found Australians have been plagued by disconnections and drop-outs, connection issues and slow speeds over the past six months, with consumers least satisfied with Telstra and Dodo.  [...]

By | July 7th, 2017|Everyday Consumer, Telcommunications and Internet|0 Comments

Governments take first step towards an official UN World Consumer Protection Week

Announcement from Consumers International (CI): In a very positive step forward, national consumer protection ministries and agencies have reached agreement on a proposal for the United Nations (UN) to make World Consumer Protection Week an official UN observance. The proposal calls for the week to be held each year in the week in which the [...]