Everyday Consumer

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New figures released today show COVID-19-related consumer reports make up the majority of the 109,446 complaints the ACCC received in the first ten months of this year. This is an ACCC Media Release. The impact of COVID-19 on consumers and fair trading report reveals the pandemic’s impact on travel resulted in 24,210 complaints to the ACCC,…

Read More Travel problems top list of COVID-19-related reports

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The Consumers’ Federation of Australia has joined organisations and prominent individuals nation-wide in an open letter calling for Senators to block the weakening of safe lending laws. The following is a CHOICE media release. Axing safe lending laws will be bad for people, bad for the economy and directly contradict the first recommendation of the…

Read More 122 organisations join together to oppose Government’s plan to axe safe lending laws

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Consumers’ Federation of Australia is excited to have become a member of the EveryAGE Counts national coalition to end ageism. We are now a proud member of this diverse and growing coalition of organisations and individuals committed to achieving this important shift in the way we understand and experience growing older. By joining the coalition,…

Read More CFA joins the EveryAGE Counts national coalition to end ageism

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Australia’s leading consumer advocate has announced the recipients of the 15th annual CHOICE Shonkys. “In the sixtieth year of CHOICE, it’s fitting that the 2020 Shonkys uncover and call out practices from companies taking advantage of their customers,” says CHOICE CEO Alan Kirkland. “Whether it’s complex financial products designed to trap people in debt or…

Read More Pathetic purifiers, Harvey Norman’s credit card traps and cleaners worse than water: Shonkys 2020

A receipt for grocery items. In the background are grocery items A receipt for grocery items. In the background are grocery items

The Australian Competition and Consumer Commission (ACCC) has published information written in English and 16 other languages to help grocery shoppers get better value for money. The information is in a 2 page Fact Sheet “Saving Money Buying Groceries – How Unit Pricing Helps”. The 16 other languages are: Arabic, Burmese, Chinese, Dari, Dinka, German,…

Read More ACCC releases multilanguage information to help grocery shoppers save money

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ASIC has commenced proceedings in the Federal Court against ACBF Funeral Plans Pty Ltd (ACBF Funeral Plans) and Youpla Group Pty Ltd (Youpla Group) for alleged contraventions of the ASIC Act. ACBF Funeral Plans, a wholly owned subsidiary of Youpla Group, offered, promoted and sold the Aboriginal Community Funeral Plan (ACF Plan), a funeral expenses…

Read More ASIC commences proceedings against ACBF Funeral Plans and Youpla Group concerning funeral expenses insurance

Smartphone hardware being repaired Smartphone hardware being repaired

The Morrison Government yesterday released terms of reference for the Productivity Commission’s inquiry into the Right to Repair in Australia. Consumers, or third parties, can face challenges repairing products that develop faults or require maintenance, due to a lack of access to necessary tools, parts or diagnostic software. According to MobileMuster, 33 per cent of…

Read More Productivity Commission Inquiry into Right to Repair

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Following an extensive public review process, the Australian Association of National Advertisers (AANA) can now announce the new advertising Code of Ethics which will take effect from 1 February 2021. The AANA Code of Ethics applies to all advertising in Australia and the review sought to ensure that the Code continued to meet its objective…

Read More Australian Association of National Advertisers Launches new Code of Ethics

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The consumer peak body, the Consumers’ Federation of Australia (CFA), strongly welcomes the start of a new national consumer education campaign aimed at increasing grocery shopper awareness and use of the unit prices provided on shelf labels and the internet by many grocery retailers. The campaign is being run by the national and state/territory consumer…

Read More CFA welcomes start of a national education campaign to help grocery shoppers get better value for money

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In June 2019, the Minister for Health, the Hon Greg Hunt MP announced that the Australian Government would develop a National Preventive Health Strategy. The Strategy aims to help Australians improve their health at all stages of life, through early intervention, better information, and targeting risk factors and the broader causes of health and wellbeing.…

Read More Consultation on the development of the National Preventative Health Strategy

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Country of origin labelling (CoOL) lets consumers know which country a product came from. The Federal Government developed a discussion paper to consider if labels are helping consumers make more informed choices and clarifying the origin claims that businesses can make. In summary, we recommend that: Requirements under the Country of Origin Food Labelling Information…

Read More CFA makes submission to Evaluation of Country of Origin Food Labelling