Consumer protection

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Four of Australia’s largest e-commerce businesses have confirmed their commitment to protecting consumers from unsafe goods online after signing on to a new product safety pledge. The following is a media release by the ACCC. The Australian Product Safety Pledge launched today, is a voluntary initiative that commits its signatories to a range of safety related responsibilities…

Read More E-commerce businesses pledge to strengthen product safety online

A childs hands playing with toy blocks A childs hands playing with toy blocks

Luke Nottage, Professor, Sydney Law School, University of Sydney This article is republished from The Conversation under a Creative Commons license. Read the original article. The death of Brittney Conway, the three-year-old Gold Coast girl killed by swallowing a button battery, has again drawn attention to deaths and injuries caused by consumer goods – and to…

Read More Rather than recalling unsafe products, why not ensure they’re safe in the first place?

Small round disk batteries in green and black cardboard packaging that says 'GP Lithium' Small round disk batteries in green and black cardboard packaging that says 'GP Lithium'

The ACCC is urging parents and carers to be aware of the serious risks associated with button batteries, as it launches its ‘Tiny batteries, Big danger’ safety campaign today. In Australia, one child a month is seriously injured after swallowing or inserting a button battery, with some of them sustaining lifelong injuries. In Australia and globally, there…

Read More Button batteries – tiny batteries, big danger

Hands opening an empty brown leather wallet Hands opening an empty brown leather wallet

South Australians will be better protected from unscrupulous payday lenders and those offering consumer leases, under draft legislation tabled in State Parliament on Friday. Attorney-General Vickie Chapman said there was a pressing need to act to protect South Australians from payday loan sharks as discussions on a nationwide approach have gone nowhere.  Last year all…

Read More SA takes the lead on unscrupulous payday lenders

A childs hands playing with toy blocks A childs hands playing with toy blocks

The Morrison Government has approved a new mandatory safety standard for toys with loose small high-powered magnets to help protect younger children. The Australian Competition and Consumer Commission’s new mandatory safety standard limits toys with loose small high-powered magnets to scientific sets for children aged eight years and over. Children are at risk of serious…

Read More New safety standards for toys containing magnets

A person looking at a flights board at an airport A person looking at a flights board at an airport

UNCTAD is calling on governments to intensify efforts to protect consumers. Written by Pamela Coke-Hamilton, Director of International Trade and Commodities, UNCTAD. Global lockdowns to contain the spread of COVID-19 currently affect half of the world’s population and 4.5 million flights are expected to be cancelled until 30 June. The UN World Tourism Organization estimates that international…

Read More Airlines must respect consumers’ rights: UNCTAD

A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person

The Queensland Office of Fair Trading (OFT) is advising consumers wanting to make travel plans to be wary about ‘pay now/book later’ holidays in the current climate and to read the terms and conditions carefully. Fair Trading Executive Director Brian Bauer said that while regional travel restrictions may be easing, international travel restrictions were likely…

Read More Don’t rush into your next ‘pay now/book later’ getaway

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UNCTAD held its first UNCTAD / ISO COPOLCO/ Consumers International joint webinar on Using standards as a tool for consumer protection. This webinar brought together standards experts and consumer agencies’ representatives to inform both communities about the work of COPOLCO and the standards it promotes – read the notes on the webinar here. Consumers’ Federation of Australia (CFA) has two representatives on the Standards…

Read More Using standards as a tool for consumer protection