Consumer protection

Do not knock Do not knock

The following is a media release from the Office of Fair Trading (Qld).  The Do Not Knock informed communities program expanded to Hope Vale today (21 September 2017), with residents marking the occasion at a community event. The program aims to deter unscrupulous door-to-door traders with prominent roadside signage reminding travelling salespeople of their responsibilities…

Read More Do Not Knock Informed Community Program Expands to Hope Vale

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Consumer advocates have welcomed the decision by Consumer Affairs Ministers to support key changes to the Australian Consumer Law. Consumers’ Federation of Australia have joined member organisations in welcoming the response from Australian Ministers for Consumer Affairs to the Review of the Australian Consumer Law. CFA member organisation CHOICE welcomed the announcement stating: “Today Ministers committed…

Read More Advocates Respond to Meeting of Consumer Affairs Ministers

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Media release from Attorney General and Minister for Justice Yvette D’Ath.  The Palaszczuk Government is calling on the Federal Government and other states and territories to back further development of improved consumer laws, going into this week’s Consumer Affairs Forum. Attorney-General and Minister for Justice Yvette D’Ath said Australian Consumer Law had undergone significant review. Last…

Read More Queensland Calls for Stronger Lemon Laws

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Consumers’ Federation of Australia welcomes the following statement of priorities from WA Acting Commissioner for Consumer Protection, David Hillyard. The original statement can be found here.  We’re in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It’s not always…

Read More State Regulator Outlines Consumer Protection Priorities for 2017-18

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Announcement from Consumers International (CI): In a very positive step forward, national consumer protection ministries and agencies have reached agreement on a proposal for the United Nations (UN) to make World Consumer Protection Week an official UN observance. The proposal calls for the week to be held each year in the week in which the…

Read More Governments take first step towards an official UN World Consumer Protection Week

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The Consumers’ Federation of Australia (CFA) have called on the Federal Government to support the recognition of World Consumer Rights Day as an official United Nations Observance. Consumers International (CI) are currently campaigning for the United Nations to recognise the day as an official UN observance, and are working with consumer advocacy groups around the…

Read More CFA Call on Government to Support World Consumer Rights Day

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Consumers’ Federation of Australia is delighted to congratulate long-standing CFA member and former Deputy Chair Fiona Guthrie on being awarded Member (AM) in the General Division of the Order for Australia. Fiona was honoured for significant service to the community through social welfare and financial counselling. Fiona is the current CEO of Financial Counselling Australia,…

Read More Prominent Consumer Advocate Fiona Guthrie Awarded Queen’s Birthday Honour

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The laws that regulate the way in which measurement is marked on product packaging are under review. The Commonwealth Department of Industry, Innovation and Science is conducting the review as the authority responsible for trade measurement regulation. The National Trade Measurement Regulations 2009 Part 4 describe how the name and address of the manufacturer, as well as the weight of the…

Read More Product Measurement Labelling Laws Under Review

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The Australian Communications Consumer Action Network (ACCAN) appeared before the Joint Standing Committee on the National Broadband Network in Melbourne today to highlight the need for service standards and to present solutions to problems faced by consumers in the NBN rollout. “It is fair to say that for a number of consumers the rollout has…

Read More ACCAN highlights need for service standards to Joint Standing Committee on NBN

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Consumer groups launch international survey of ticket resellers to address world-wide rorts CHOICE is leading a coalition of consumer groups in launching an international survey of the ticket resale market to stop consumers being ripped off by the likes of Viagogo, Stubhub and Ticketmaster Resale. “From outrageous ticket price mark-ups of up to 327% to…

Read More Ending the Ticket Rip-off

Payday lender Payday lender

Consumer groups call for the Federal Government to take immediate action to protect payday loan and lease borrowers The Consumers Federation of Australia, CHOICE, Consumer Action Law Centre, Financial Counselling Australia, Financial Rights Legal Centre, Consumer Credit Legal Service (WA) and Good Shepherd Microfinance are calling for the Federal Government to immediately introduce legislation to better protect borrowers of toxic loans and leases and increase funding to financial counselling…

Read More 120 Day Delay Inflicting Greater Payday Pain