Consumer Law

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The sharing economy connects consumers to people who have products or services to sell, hire or lease via an online platform. It includes services such as Airbnb and Uber. An ISO International Workshop Agreement (IWA) aims to provide the foundation on which more standardisation solutions to support the sharing economy can be built. ISO COPOLCO supported the development of…

Read More Standards for the sharing economy

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Consumers and small business owners around the State will save more than half a billion dollars over 10 years thanks to the NSW Coalition’s sweeping Better Business Reforms. The package of reforms, which passed Parliament this week, includes significant red tape reductions for small businesses and better transparency measures for consumers. Minister for Better Regulation…

Read More Minister for Better Regulation announces business reforms

Ahead of this Friday’s meeting of Ministers for consumer affairs, the Consumers’ Federation of Australia (CFA) has urged faster progress on updating the Australian Consumer Law. Chairperson of the CFA Gerard Brody said that consumers have been waiting too long for vital reforms to laws on product safety, refund rights and unsolicited selling “The Final…

Read More Peak consumer group calls on Ministers to fast track priority consumer protections

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The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) will have investigative powers to assess whether a term in a standard form contract may be unfair, thanks to measures passed in the Parliament by the Coalition Government yesterday. This means the regulators will have stronger powers to ensure consumers…

Read More ACCC & ASIC given stronger powers over unfair contract terms

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The following is an excerpt from a report by Professor Michelle Kelly-Louw, President of the International Association of Consumer Law. The International Association of Consumer Law’s (IACL’s) 16th conference, entitled “Economic Development and Consumer Law” was held at the Faculty of Law of the Federal University of Rio Grande do Sul in 2017. One of the topics…

Read More Access to Justice for International Tourists

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Businesses that make product and service recommendations will be forced to come clean on commissions, referral fees and kickbacks under new Better Business Reforms. Minister for Innovation and Better Regulation Matt Kean said it would put buying power back in the hands of consumers and small businesses. “Consumers are increasingly relying on referrals from third…

Read More Coming clean on kickbacks with better business reforms

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Consumers are set to save big on time and money, and have disputes with businesses resolved quicker, thanks to new Fair Trading powers. Minister for Better Regulation Matt Kean said the Fair Trading Legislation Amendment (Consumer Guarantee Directions) Bill, granting the new powers, would be introduced into Parliament this week. “These proposed reforms will give…

Read More Fair Trading reforms set to deliver big benefits for NSW consumers

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Following the Review of the Australian Consumer Law (ACL) and the Productivity Commission Report into ACL Administration and Enforcement, Consumers’ Federation of Australia (CFA) released a new tool to help consumers monitor the implementation of various recommendations. The tool, to be updated quarterly, will provide information as to progress. The October 2018 update is now available…

Read More October Update: ACL Review Implementation Tracking Calendar

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Members of the public are being encouraged to have their say on proposed consumer protection reforms, including measures aimed at cracking down on ticket scalpers. As the Government prepares regulations to govern proposed tougher anti-scalping laws, feedback is being sought on how aspects of the laws will operate in practice. Commissioner for Consumer Affairs Dini…

Read More Consultation begins on proposed SA consumer protection reforms

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Consumer protection agencies across Australia today launched an education campaign to highlight issues around buying resold and second hand tickets to concerts, sporting events, festivals and other events. The education campaign will improve understanding and awareness of the ticket resale market, and help consumers to understand the risks associated with purchasing tickets from secondary resellers…

Read More Education campaign on ticket reselling to benefit consumers

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National variety goods retailer The Reject Shop Ltd has been penalised $140,000 after admitting that it contravened the product safety provisions of the Australian Consumer Law (Victoria) by selling projectile toys that did not meet the relevant Australian Safety Standard. The Reject Shop operates more than 330 stores across Australia. Consumer Affairs Victoria took action…

Read More The Reject Shop ordered to pay $155,000 over unsafe projectile toys

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The following is a Media Release from The Hon Michael Sukkar MP: Assistant Minister to the Treasurer The Turnbull Government has today introduced a Bill into Parliament containing reforms to improve outcomes for Australian consumers across a range of areas. Schedule 1 of the Treasury Laws Amendment (2018 Measures No. 3) Bill 2018 amends the Australia Consumer Law…

Read More Government introduces legislation to improve outcomes for consumers