Consumer Law

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Following the Review of the Australian Consumer Law (ACL) and the Productivity Commission Report into ACL Administration and Enforcement, Consumers’ Federation of Australia (CFA) released a new tool to help consumers monitor the implementation of various recommendations. The tool, to be updated quarterly, will provide information as to progress. The April 2018 update is now available…

Read More April Update: ACL Review Implementation Tracking Calendar

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Consumer protection agencies across Australia today launched an education campaign to highlight issues around buying resold and second hand tickets to concerts, sporting events, festivals and other events. The education campaign will improve understanding and awareness of the ticket resale market, and help consumers to understand the risks associated with purchasing tickets from secondary resellers…

Read More Education campaign on ticket reselling to benefit consumers

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National variety goods retailer The Reject Shop Ltd has been penalised $140,000 after admitting that it contravened the product safety provisions of the Australian Consumer Law (Victoria) by selling projectile toys that did not meet the relevant Australian Safety Standard. The Reject Shop operates more than 330 stores across Australia. Consumer Affairs Victoria took action…

Read More The Reject Shop ordered to pay $155,000 over unsafe projectile toys

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The following is a Media Release from The Hon Michael Sukkar MP: Assistant Minister to the Treasurer The Turnbull Government has today introduced a Bill into Parliament containing reforms to improve outcomes for Australian consumers across a range of areas. Schedule 1 of the Treasury Laws Amendment (2018 Measures No. 3) Bill 2018 amends the Australia Consumer Law…

Read More Government introduces legislation to improve outcomes for consumers

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A Queensland Office of Fair Trading (QOFT) investigation has seen a Gold Coast business enter into an enforceable undertaking for alleged breaches of the Australian Consumer Law (ACL). Between 1 July 2015 and 31 October 2017, Imagine That Photography Pty Ltd, a mobile photography business trading from major shopping centres around Australia, entered into agreements…

Read More Mobile photography business enters into enforceable undertaking over alleged ACL breach

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Consumer Affairs Australia and New Zealand (CAANZ) regulators have released guidance on the application of the Australian Consumer Law (ACL) to the fundraising and other activities of charities, not-for-profits and fundraisers. Download A Guide to the Australian Consumer Law – For fundraising and other activities of charities, not-for-profits and fundraisers (pdf, 366.4 KB) CAANZ comprises senior…

Read More CAANZ releases guidance on the application of Australian Consumer Law to charities and fundraising

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The Turnbull Government will legislate a national Consumer Data Right, allowing customers open access to their banking, energy, phone and internet transactions. Australians will be able to compare offers, get access to cheaper products and plans to help them ‘make the switch’ and get greater value for money. Assistant Minister for Cities and Digital Transformation Angus…

Read More Australians to own their own data

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The Australian Competition and Consumer Commission (ACCC) has found some retailers may be misleading consumers about their rights under the Australian Consumer Law (ACL) after reviewing the online policies of several large Australian clothing retailers. “This year the ACCC has received over 750 complaints regarding consumer guarantees for clothing purchases. We are reviewing the policies…

Read More ACCC Puts Clothing Retailers on Notice

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Palm Island officially became a Do Not Knock informed community today (14 November 2017) with the unveiling of new high profile signage at a community event. The Do Not Knock program aims to deter unscrupulous door-to-door traders with prominent signage reminding travelling salespeople of their responsibilities and obligations when trading door-to-door. Residents are also offered…

Read More Palm Island residents say no to dodgy door-to-door traders

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There’s a good chance you’ve heard of platforms like Uber and Airbnb. These platforms and many others are part of the sharing economy. While sharing economy platforms can provide a new and convenient experience for purchasing and hiring goods or services, questions around consumer and trader protection often come with the new territory. If you…

Read More The Sharing Economy: Know Your Rights, Know the Rules

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Consumers’ Federation of Australia (CFA) is pleased to release a tool for consumer advocates to monitor the implementation of the recommendations from the Review of the Australian Consumer Law (ACL) and the Productivity Commission Report into ACL Administration and Enforcement. These reports set a substantial agenda for consumer law reform which has been welcomed by…

Read More New Tool to Monitor Australian Consumer Law Review Implementation

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Consumer Affairs Australia and New Zealand (CAANZ) is consulting on guidance about the application of the Australian Consumer Law (ACL) to the activities of charities, not-for-profit entities and fundraisers. The need for new guidance was recognised by the 2017 Review of the ACL, where it was acknowledged that some charities, not-for-profits and fundraisers face difficulties…

Read More Application of the Australian Consumer Law to Fundraising