Consumer Law

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The Full Federal Court has upheld an appeal by the ACCC and declared that Quantum Housing Group Pty Ltd engaged in an unconscionable system of conduct in its dealings with investors regarding the National Rental Affordability Scheme (NRAS), in breach of the Australian Consumer Law. This is an ACCC media release, originally published on 22nd March,…

Read More Full Federal Court ruling provides vital clarification of the law on statutory unconscionable conduct

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Victoria has taken the lead among Australian states in recent years with significant reforms designed to protect Victorians from being ripped off by energy retailers and ensure people receive appropriate hardship assistance. There has been some success, but too many people are still falling through the gaps. This is a Consumer Action Media Release That’s…

Read More Victoria’s energy reforms positive but enforcement needed: Consumer Action

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New figures released today show COVID-19-related consumer reports make up the majority of the 109,446 complaints the ACCC received in the first ten months of this year. This is an ACCC Media Release. The impact of COVID-19 on consumers and fair trading report reveals the pandemic’s impact on travel resulted in 24,210 complaints to the ACCC,…

Read More Travel problems top list of COVID-19-related reports

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UNCTAD is calling on governments to intensify efforts to protect consumers. Written by Pamela Coke-Hamilton, Director of International Trade and Commodities, UNCTAD. Global lockdowns to contain the spread of COVID-19 currently affect half of the world’s population and 4.5 million flights are expected to be cancelled until 30 June. The UN World Tourism Organization estimates that international…

Read More Airlines must respect consumers’ rights: UNCTAD

A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person

The Queensland Office of Fair Trading (OFT) is advising consumers wanting to make travel plans to be wary about ‘pay now/book later’ holidays in the current climate and to read the terms and conditions carefully. Fair Trading Executive Director Brian Bauer said that while regional travel restrictions may be easing, international travel restrictions were likely…

Read More Don’t rush into your next ‘pay now/book later’ getaway

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The Queensland Office of Fair Trading (OFT) is warning traders to treat consumers fairly and avoid price gouging as shortages of some products continue as a result of COVID-19 panic buying. Fair Trading Executive Director Brian Bauer said the OFT would consider all complaints made about price gouging or profiteering and investigate serious allegations where…

Read More Fair Trading issues price gouging warning during COVID-19

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Price gouging during the coronavirus crisis has been rampant. We’re calling on sellers big and small as well as online platforms to cease and desist.  CHOICE article. Last updated 20 March 2020. It may surprise you to learn that price gouging – jacking up prices for essential goods when supplies are low – is technically…

Read More CHOICE calls on sellers and online platforms to put an end to price gouging

A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person

The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans.  If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such…

Read More Advice on event and travel cancellations due to COVID-19

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Consumer Action Law Centre has released its second edition of Regulator Watch: The enforcement performance of Australia’s consumer protection regulators. In 2013, Consumer Action published the first edition of ‘Regulator Watch’, which was written in response to the absence of a public mechanism to compare the enforcement work being done by Australia’s various consumer protection regulators. Since…

Read More Consumer Action releases Regulator Watch report

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Extreme weather events in Australia and the recent outbreak of the coronavirus (COVID-19) in China, may leave you wondering where you stand in terms of cancelling, rescheduling or getting a refund on holiday accommodation bookings, flights and other travel plans. The Office of Fair Trading Queensland has released the following media statement: Under the Australian…

Read More Will coronavirus effect my travel plans? Check the fine print

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Today the Government passed the first omnibus bill in the wake of the Banking Royal Commission, which consumer advocates say will help address long-standing problems with unfair insurance contracts, funeral expenses policies and mortgage broking.  The Financial Sector Reform (Hayne Royal Commission Response—Protecting Consumers (2019 Measures) Act 2019 will address recommendations 4.7, 1.2 and 4.2…

Read More Consumer advocates welcome Act implementing three key Banking Royal Commission recommendations