Consumer protection

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Following the Review of the Australian Consumer Law (ACL) and the Productivity Commission Report into ACL Administration and Enforcement, Consumers’ Federation of Australia (CFA) released a new tool to help consumers monitor the implementation of various recommendations. The tool, to be updated quarterly, will provide information as to progress. The April 2018 update is now available…

Read More April Update: ACL Review Implementation Tracking Calendar

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Consumer protection agencies across Australia today launched an education campaign to highlight issues around buying resold and second hand tickets to concerts, sporting events, festivals and other events. The education campaign will improve understanding and awareness of the ticket resale market, and help consumers to understand the risks associated with purchasing tickets from secondary resellers…

Read More Education campaign on ticket reselling to benefit consumers

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Congratulations to the winners and finalists of the 2018 Consumer Protection Awards and many thanks to all the nominees for their dedication to advancing consumer protection and injury prevention for children in Western Australia. Rona Okely Award Finalists: Helen Creed Merv Mancer Winner: Nanette Williams Nanette Williams arrived in Karratha in January 1982 and since…

Read More Western Australian Consumer Protection Awards 2018

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National variety goods retailer The Reject Shop Ltd has been penalised $140,000 after admitting that it contravened the product safety provisions of the Australian Consumer Law (Victoria) by selling projectile toys that did not meet the relevant Australian Safety Standard. The Reject Shop operates more than 330 stores across Australia. Consumer Affairs Victoria took action…

Read More The Reject Shop ordered to pay $155,000 over unsafe projectile toys

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The following is a Media Release from The Hon Michael Sukkar MP: Assistant Minister to the Treasurer The Turnbull Government has today introduced a Bill into Parliament containing reforms to improve outcomes for Australian consumers across a range of areas. Schedule 1 of the Treasury Laws Amendment (2018 Measures No. 3) Bill 2018 amends the Australia Consumer Law…

Read More Government introduces legislation to improve outcomes for consumers

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Consumer Action Law Centre has published part 2 of its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector. The submission draws on the experience of the Centre assisting Victorians through legal advice and representation, and financial counselling. The submission identifies various drivers of misconduct or conduct falling below community standards and expectations,…

Read More Consumer Action Law Centre: Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector, part 2

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A Queensland Office of Fair Trading (QOFT) investigation has seen a Gold Coast business enter into an enforceable undertaking for alleged breaches of the Australian Consumer Law (ACL). Between 1 July 2015 and 31 October 2017, Imagine That Photography Pty Ltd, a mobile photography business trading from major shopping centres around Australia, entered into agreements…

Read More Mobile photography business enters into enforceable undertaking over alleged ACL breach

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Consumer Affairs Australia and New Zealand (CAANZ) regulators have released guidance on the application of the Australian Consumer Law (ACL) to the fundraising and other activities of charities, not-for-profits and fundraisers. Download A Guide to the Australian Consumer Law – For fundraising and other activities of charities, not-for-profits and fundraisers (pdf, 366.4 KB) CAANZ comprises senior…

Read More CAANZ releases guidance on the application of Australian Consumer Law to charities and fundraising

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Many of us will buy and receive gift cards this festive season and the Queensland Consumers Association advises buyers to check that the terms and conditions are fair and not likely to be unduly restrictive for the receiver, and recipients to consider using them soon after receipt. Association spokesperson, Ian Jarratt, says many people think…

Read More Consumer Tips: Buy Gift Cards Carefully and Use Them Early

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Four global and European consumer organisations today launched their principles recommendations to make consumer rights, privacy and security core features of the Internet of Things. Consumers International, BEUC, ANEC and ICRT recognise the benefits of IoT applications but urge developers, manufacturers, policy-makers and regulators to deal with numerous challenges and risks.  According to estimates there…

Read More Principles to secure trust in Internet of Things

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The Turnbull Government will legislate a national Consumer Data Right, allowing customers open access to their banking, energy, phone and internet transactions. Australians will be able to compare offers, get access to cheaper products and plans to help them ‘make the switch’ and get greater value for money. Assistant Minister for Cities and Digital Transformation Angus…

Read More Australians to own their own data

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The Australian Competition and Consumer Commission (ACCC) has found some retailers may be misleading consumers about their rights under the Australian Consumer Law (ACL) after reviewing the online policies of several large Australian clothing retailers. “This year the ACCC has received over 750 complaints regarding consumer guarantees for clothing purchases. We are reviewing the policies…

Read More ACCC Puts Clothing Retailers on Notice