Consumer protection

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New tool to help consumer advocates monitor Australian Consumer Law Review implementation

Consumers’ Federation of Australia (CFA) is pleased to release this new tool for consumer advocates to monitor the implementation of the recommendations from the Review of the Australian Consumer Law (ACL) and the Productivity Commission Report into ACL Administration and Enforcement. These reports set a substantial agenda for consumer law reform which has been welcomed [...]

By | October 19th, 2017|ACL review, Consumer Law|0 Comments

NSW consumers to get a fairer deal on gift cards

Consumers across NSW will have more money in their pockets thanks to Australian-first gift card reforms, Minister for Better Regulation Matt Kean announced on 10 October 2017. Mr Kean said the proposed plan would see mandatory three-year expiry dates for all gift cards sold in NSW, putting up to $60 million a year back in [...]

By | October 13th, 2017|Consumer protection, NSWpol|0 Comments

Application of the Australian Consumer Law to Fundraising

Consumer Affairs Australia and New Zealand (CAANZ) is consulting on guidance about the application of the Australian Consumer Law (ACL) to the activities of charities, not-for-profit entities and fundraisers. The need for new guidance was recognised by the 2017 Review of the ACL, where it was acknowledged that some charities, not-for-profits and fundraisers face difficulties [...]

By | October 9th, 2017|Consumer Law|0 Comments

Do Not Knock Informed Community Program Expands to Hope Vale

The following is a media release from the Office of Fair Trading (Qld).  The Do Not Knock informed communities program expanded to Hope Vale today (21 September 2017), with residents marking the occasion at a community event. The program aims to deter unscrupulous door-to-door traders with prominent roadside signage reminding travelling salespeople of their responsibilities [...]

By | September 22nd, 2017|Campaigns, Consumer protection|0 Comments

Advocates Respond to Meeting of Consumer Affairs Ministers

Consumer advocates have welcomed the decision by Consumer Affairs Ministers to support key changes to the Australian Consumer Law. Consumers’ Federation of Australia have joined member organisations in welcoming the response from Australian Ministers for Consumer Affairs to the Review of the Australian Consumer Law. CFA member organisation CHOICE welcomed the announcement stating: "Today Ministers committed [...]

By | September 15th, 2017|Consumer protection|0 Comments

Queensland Calls for Stronger Lemon Laws

Media release from Attorney General and Minister for Justice Yvette D'Ath.  The Palaszczuk Government is calling on the Federal Government and other states and territories to back further development of improved consumer laws, going into this week's Consumer Affairs Forum. Attorney-General and Minister for Justice Yvette D’Ath said Australian Consumer Law had undergone significant review. Last [...]

By | September 1st, 2017|Consumer protection|0 Comments

State Regulator Outlines Consumer Protection Priorities for 2017-18

Consumers' Federation of Australia welcomes the following statement of priorities from WA Acting Commissioner for Consumer Protection, David Hillyard. The original statement can be found here.  We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always [...]

By | August 4th, 2017|Consumer protection, Everyday Consumer|0 Comments

Governments take first step towards an official UN World Consumer Protection Week

Announcement from Consumers International (CI): In a very positive step forward, national consumer protection ministries and agencies have reached agreement on a proposal for the United Nations (UN) to make World Consumer Protection Week an official UN observance. The proposal calls for the week to be held each year in the week in which the [...]

CFA Call on Government to Support World Consumer Rights Day

The Consumers’ Federation of Australia (CFA) have called on the Federal Government to support the recognition of World Consumer Rights Day as an official United Nations Observance. Consumers International (CI) are currently campaigning for the United Nations to recognise the day as an official UN observance, and are working with consumer advocacy groups around the [...]

By | June 27th, 2017|Consumer protection, Everyday Consumer|0 Comments

Prominent Consumer Advocate Fiona Guthrie Awarded Queen’s Birthday Honour

Consumers’ Federation of Australia is delighted to congratulate long-standing CFA member and former Deputy Chair Fiona Guthrie on being awarded Member (AM) in the General Division of the Order for Australia. Fiona was honoured for significant service to the community through social welfare and financial counselling. Fiona is the current CEO of Financial Counselling Australia, [...]

By | June 21st, 2017|Consumer protection|0 Comments

Product Measurement Labelling Laws Under Review

The laws that regulate the way in which measurement is marked on product packaging are under review. The Commonwealth Department of Industry, Innovation and Science is conducting the review as the authority responsible for trade measurement regulation. The National Trade Measurement Regulations 2009 Part 4 describe how the name and address of the manufacturer, as well as the weight of the [...]

Consumer Advocates Respond to ACL Review

Consumer advocates have responded to the Australian Consumer Law Review conducted by Consumer Affairs Australia and New Zealand, noting some great wins for Australian consumers. Consumer Action Law Centre (CALC) CEO Gerard Brody said in a media release that there are some important changes on the horizon. ‘The Final Report proposes to make insurance contracts [...]

By | April 28th, 2017|CHOICE, Consumer Law, Report|0 Comments