Consumer protection

/Consumer protection

Prominent Consumer Advocate Fiona Guthrie Awarded Queen’s Birthday Honour

Consumers’ Federation of Australia is delighted to congratulate long-standing CFA member and former Deputy Chair Fiona Guthrie on being awarded Member (AM) in the General Division of the Order for Australia. Fiona was honoured for significant service to the community through social welfare and financial counselling. Fiona is the current CEO of Financial Counselling Australia, [...]

By | June 21st, 2017|Consumer protection|0 Comments

Product Measurement Labelling Laws Under Review

The laws that regulate the way in which measurement is marked on product packaging are under review. The Commonwealth Department of Industry, Innovation and Science is conducting the review as the authority responsible for trade measurement regulation. The National Trade Measurement Regulations 2009 Part 4 describe how the name and address of the manufacturer, as well as the weight of the [...]

Consumer Advocates Respond to ACL Review

Consumer advocates have responded to the Australian Consumer Law Review conducted by Consumer Affairs Australia and New Zealand, noting some great wins for Australian consumers. Consumer Action Law Centre (CALC) CEO Gerard Brody said in a media release that there are some important changes on the horizon. ‘The Final Report proposes to make insurance contracts [...]

By | April 28th, 2017|CHOICE, Consumer Law, Report|0 Comments

ACCAN highlights need for service standards to Joint Standing Committee on NBN

The Australian Communications Consumer Action Network (ACCAN) appeared before the Joint Standing Committee on the National Broadband Network in Melbourne today to highlight the need for service standards and to present solutions to problems faced by consumers in the NBN rollout. “It is fair to say that for a number of consumers the rollout has [...]

By | April 19th, 2017|Broadband, Consumer protection, NBN|0 Comments

Ending the Ticket Rip-off

Consumer groups launch international survey of ticket resellers to address world-wide rorts CHOICE is leading a coalition of consumer groups in launching an international survey of the ticket resale market to stop consumers being ripped off by the likes of Viagogo, Stubhub and Ticketmaster Resale. “From outrageous ticket price mark-ups of up to 327% to [...]

By | April 13th, 2017|CHOICE, Consumer protection|0 Comments

PRODUCTIVITY COMMISSION SAYS IT’S TIME TO INVEST IN CONSUMER RESEARCH AND ADVOCACY

Australia’s peak consumer body, the Consumers’ Federation of Australia, today welcomed a finding from the Productivity Commission to plug the funding gaps in consumer research and advocacy. The finding, made in the Commission’s Final Report on Consumer Law Enforcement and Administration, recognised that the current funding gaps were hampering sound policy decision making. “Consumer advocates [...]

By | April 12th, 2017|Consumer protection, Featured, News|0 Comments

120 Day Delay Inflicting Greater Payday Pain

Consumer groups call for the Federal Government to take immediate action to protect payday loan and lease borrowers The Consumers Federation of Australia, CHOICE, Consumer Action Law Centre, Financial Counselling Australia, Financial Rights Legal Centre, Consumer Credit Legal Service (WA) and Good Shepherd Microfinance are calling for the Federal Government to immediately introduce legislation to better protect borrowers of toxic loans and leases and increase funding to financial counselling [...]

By | March 28th, 2017|Consumer protection, Credit, Payday Lending|0 Comments

Revised UN Guidelines on Consumer Protection

The United Nations Guidelines on Consumer Protection (UNGCP) have been revised. They were adopted by the General Assembly of the United Nations in December 2015 and launched at the United Nations commission on trade and development in Geneva in October 2016. The UNGCP have previously been administered in concert with competition policy.  There is a [...]

By | December 14th, 2016|Consumer Law, Consumer protection|0 Comments

Productivity Commission calls for greater investment in consumer advocacy

Australia’s peak consumer body, the Consumers’ Federation of Australia,  welcomed a finding from the Productivity Commission that additional public funding be provided to support consumer advocacy. The finding, made in the Commission’s Draft Report on Consumer Law Enforcement and Administration, recognised there is considerable unmet demand from policy makers for input from informed consumer advocates. [...]

By | December 13th, 2016|Consumer protection, Featured, News|0 Comments

Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

CFA has always committed itself to sharing knowledge of forums and conferences that discuss relevant topics on consumer protection, law and other pertinent topics to members and the general public. We are happy to share details of a conference in the area of Law and the Online World, being hosted by the Sir Zelman Cowen [...]

Is a banking tribunal really the answer?

Consumers Federation Australia along with the Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia have written a letter to the Prime Minister, Minister for Financial Services and the Treasurer in response to announcements of the Federal Government possibly instituting a financial services tribunal. CFA, along with other signed organisations have raised [...]

Productivity Commission launches ACL review: issues paper released

  The Productivity Commission has recently launched a study into the enforcement and administration arrangements underpinning the Australian Consumer Law. The study will focus on the effectiveness of the ‘single-law, multiple regulator’ model – a model where the national consumer law is jointly enforced and administered by the Australian Competition and Consumer Commission (ACCC) and [...]