Consumer protection

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Following the Review of the Australian Consumer Law (ACL) and the Productivity Commission Report into ACL Administration and Enforcement, Consumers’ Federation of Australia (CFA) released a new tool to help consumers monitor the implementation of various recommendations. The tool, to be updated quarterly, will provide information as to progress. The January 2019 update is now available…

Read More January Update: ACL Review Implementation Tracking Calendar

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Gift cards are a very convenient and popular present to buy at this time of year, however the Queensland Consumers Association advises buyers to choose ones that are likely to be useful to the receiver and with fair terms and conditions. Association spokesperson, Ian Jarratt, says many people think that gift cards are like cash,…

Read More Choose Gift Cards Carefully

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Jetstar, Tigerair, Qantas and Virgin Australia have committed to ensuring their refund policies and practices comply with their consumer guarantee obligations under the Australian Consumer Law (ACL). The ACCC was concerned that each airline had made false or misleading representations on their websites that misled consumers about their rights to refunds and resupply in the…

Read More Jetstar, Tigerair, Qantas and Virgin Australia to fix refund policies

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All Australian governments are now formally committed to the country’s first National Consumer Protection Framework to ensure greater protection for people participating in online wagering. Federal Minister for Families and Social Services, Paul Fletcher, said the National Consumer Protection Framework for online wagering provides 10 strong, nationally consistent minimum protections for consumers of Australian interactive wagering services. “The National…

Read More First National Framework to help reduce harm from online wagering

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Gift card users may be unfairly penalised for querying charges if proposed regulations go ahead. The Federal Government is consulting on draft legislation which would permit the charging of post-supply fees and fees for disputing transactions. CFA supports the submission made by member organisation, the Queensland Consumers’ Association (QCA), calling for disputed card fees or charges…

Read More Proposed fees for gift card users

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The sharing economy connects consumers to people who have products or services to sell, hire or lease via an online platform. It includes services such as Airbnb and Uber. An ISO International Workshop Agreement (IWA) aims to provide the foundation on which more standardisation solutions to support the sharing economy can be built. ISO COPOLCO supported the development of…

Read More Standards for the sharing economy

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Consumers and small business owners around the State will save more than half a billion dollars over 10 years thanks to the NSW Coalition’s sweeping Better Business Reforms. The package of reforms, which passed Parliament this week, includes significant red tape reductions for small businesses and better transparency measures for consumers. Minister for Better Regulation…

Read More Minister for Better Regulation announces business reforms

Ahead of this Friday’s meeting of Ministers for consumer affairs, the Consumers’ Federation of Australia (CFA) has urged faster progress on updating the Australian Consumer Law. Chairperson of the CFA Gerard Brody said that consumers have been waiting too long for vital reforms to laws on product safety, refund rights and unsolicited selling “The Final…

Read More Peak consumer group calls on Ministers to fast track priority consumer protections

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The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) will have investigative powers to assess whether a term in a standard form contract may be unfair, thanks to measures passed in the Parliament by the Coalition Government yesterday. This means the regulators will have stronger powers to ensure consumers…

Read More ACCC & ASIC given stronger powers over unfair contract terms

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The following is an excerpt from a report by Professor Michelle Kelly-Louw, President of the International Association of Consumer Law. The International Association of Consumer Law’s (IACL’s) 16th conference, entitled “Economic Development and Consumer Law” was held at the Faculty of Law of the Federal University of Rio Grande do Sul in 2017. One of the topics…

Read More Access to Justice for International Tourists

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Businesses that make product and service recommendations will be forced to come clean on commissions, referral fees and kickbacks under new Better Business Reforms. Minister for Innovation and Better Regulation Matt Kean said it would put buying power back in the hands of consumers and small businesses. “Consumers are increasingly relying on referrals from third…

Read More Coming clean on kickbacks with better business reforms