Consumer protection

Post thumbnail

Four global and European consumer organisations today launched their principles recommendations to make consumer rights, privacy and security core features of the Internet of Things. Consumers International, BEUC, ANEC and ICRT recognise the benefits of IoT applications but urge developers, manufacturers, policy-makers and regulators to deal with numerous challenges and risks.  According to estimates there…

Read More Principles to secure trust in Internet of Things

Post thumbnail

The Turnbull Government will legislate a national Consumer Data Right, allowing customers open access to their banking, energy, phone and internet transactions. Australians will be able to compare offers, get access to cheaper products and plans to help them ‘make the switch’ and get greater value for money. Assistant Minister for Cities and Digital Transformation Angus…

Read More Australians to own their own data

Post thumbnail

The Australian Competition and Consumer Commission (ACCC) has found some retailers may be misleading consumers about their rights under the Australian Consumer Law (ACL) after reviewing the online policies of several large Australian clothing retailers. “This year the ACCC has received over 750 complaints regarding consumer guarantees for clothing purchases. We are reviewing the policies…

Read More ACCC Puts Clothing Retailers on Notice

Post thumbnail

Palm Island officially became a Do Not Knock informed community today (14 November 2017) with the unveiling of new high profile signage at a community event. The Do Not Knock program aims to deter unscrupulous door-to-door traders with prominent signage reminding travelling salespeople of their responsibilities and obligations when trading door-to-door. Residents are also offered…

Read More Palm Island residents say no to dodgy door-to-door traders

Post thumbnail

There’s a good chance you’ve heard of platforms like Uber and Airbnb. These platforms and many others are part of the sharing economy. While sharing economy platforms can provide a new and convenient experience for purchasing and hiring goods or services, questions around consumer and trader protection often come with the new territory. If you…

Read More The Sharing Economy: Know Your Rights, Know the Rules

Post thumbnail

Consumers’ Federation of Australia (CFA) is pleased to release this new tool for consumer advocates to monitor the implementation of the recommendations from the Review of the Australian Consumer Law (ACL) and the Productivity Commission Report into ACL Administration and Enforcement. These reports set a substantial agenda for consumer law reform which has been welcomed…

Read More New Tool to Monitor Australian Consumer Law Review Implementation

Post thumbnail

Consumer Affairs Australia and New Zealand (CAANZ) is consulting on guidance about the application of the Australian Consumer Law (ACL) to the activities of charities, not-for-profit entities and fundraisers. The need for new guidance was recognised by the 2017 Review of the ACL, where it was acknowledged that some charities, not-for-profits and fundraisers face difficulties…

Read More Application of the Australian Consumer Law to Fundraising

Do not knock Do not knock

The following is a media release from the Office of Fair Trading (Qld).  The Do Not Knock informed communities program expanded to Hope Vale today (21 September 2017), with residents marking the occasion at a community event. The program aims to deter unscrupulous door-to-door traders with prominent roadside signage reminding travelling salespeople of their responsibilities…

Read More Do Not Knock Informed Community Program Expands to Hope Vale

Post thumbnail

Consumer advocates have welcomed the decision by Consumer Affairs Ministers to support key changes to the Australian Consumer Law. Consumers’ Federation of Australia have joined member organisations in welcoming the response from Australian Ministers for Consumer Affairs to the Review of the Australian Consumer Law. CFA member organisation CHOICE welcomed the announcement stating: “Today Ministers committed…

Read More Advocates Respond to Meeting of Consumer Affairs Ministers

Post thumbnail

Media release from Attorney General and Minister for Justice Yvette D’Ath.  The Palaszczuk Government is calling on the Federal Government and other states and territories to back further development of improved consumer laws, going into this week’s Consumer Affairs Forum. Attorney-General and Minister for Justice Yvette D’Ath said Australian Consumer Law had undergone significant review. Last…

Read More Queensland Calls for Stronger Lemon Laws

Post thumbnail

Consumers’ Federation of Australia welcomes the following statement of priorities from WA Acting Commissioner for Consumer Protection, David Hillyard. The original statement can be found here.  We’re in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It’s not always…

Read More State Regulator Outlines Consumer Protection Priorities for 2017-18