Consumer protection

Post thumbnail

CHOICE says children’s lives are being jeopardised by business ignoring button battery risk, and are calling for an overhaul of product safety laws in the wake of recent tests which show manufacturers and retailers are ignoring safety risks posed by button battery powered items. “10 out of 17 button battery powered household items failed CHOICE…

Read More Button battery safety failures

Post thumbnail

The Telecommunications Industry Ombudsman (TIO) receives complaints from consumers whose mobile numbers have been stolen by a fraudulent third party. Their new publication, Systemic Spotlight, explores the issue and how the TIO has worked with service providers to improve security and protect consumers. The publication highlights how the systemic investigation power allows The TIO to…

Read More Reducing fraudsters’ theft of mobile numbers

Post thumbnail

Safer Internet Day is an annual, worldwide event to help encourage a better internet, with this year’s theme ‘Together for a better internet’ encouraging individuals to create a better internet by developing four, critical skills – Respect, Responsibility, Reasoning and Resilience. The Office of the eSafety Commissioner is the official Committee for Safer Internet Day in Australia—responsible…

Read More Safer Internet Day: “Together for a better internet”

Post thumbnail

Consumer Affairs Australia New Zealand (CAANZ) are consulting on the meaning of ‘unsafe’ and ‘reasonable durability’ contained in the Australian Consumer Law (ACL) consumer guarantees. This follows a recommendation of the 2017 Final Report of the Review of the ACL – the review found that the lack of clarity of the meaning of ‘unsafe’ and…

Read More Consultation: Meaning of ‘unsafe’ and ‘reasonable durability’ in Australian Consumer Law

Post thumbnail

Following the Review of the Australian Consumer Law (ACL) and the Productivity Commission Report into ACL Administration and Enforcement, Consumers’ Federation of Australia (CFA) released a new tool to help consumers monitor the implementation of various recommendations. The tool, to be updated quarterly, will provide information as to progress. The January 2019 update is now available…

Read More January Update: ACL Review Implementation Tracking Calendar

Post thumbnail

Gift cards are a very convenient and popular present to buy at this time of year, however the Queensland Consumers Association advises buyers to choose ones that are likely to be useful to the receiver and with fair terms and conditions. Association spokesperson, Ian Jarratt, says many people think that gift cards are like cash,…

Read More Choose Gift Cards Carefully

Post thumbnail

Jetstar, Tigerair, Qantas and Virgin Australia have committed to ensuring their refund policies and practices comply with their consumer guarantee obligations under the Australian Consumer Law (ACL). The ACCC was concerned that each airline had made false or misleading representations on their websites that misled consumers about their rights to refunds and resupply in the…

Read More Jetstar, Tigerair, Qantas and Virgin Australia to fix refund policies

Post thumbnail

All Australian governments are now formally committed to the country’s first National Consumer Protection Framework to ensure greater protection for people participating in online wagering. Federal Minister for Families and Social Services, Paul Fletcher, said the National Consumer Protection Framework for online wagering provides 10 strong, nationally consistent minimum protections for consumers of Australian interactive wagering services. “The National…

Read More First National Framework to help reduce harm from online wagering

Post thumbnail

Gift card users may be unfairly penalised for querying charges if proposed regulations go ahead. The Federal Government is consulting on draft legislation which would permit the charging of post-supply fees and fees for disputing transactions. CFA supports the submission made by member organisation, the Queensland Consumers’ Association (QCA), calling for disputed card fees or charges…

Read More Proposed fees for gift card users