Consumer protection

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Revised UN Guidelines on Consumer Protection

The United Nations Guidelines on Consumer Protection (UNGCP) have been revised. They were adopted by the General Assembly of the United Nations in December 2015 and launched at the United Nations commission on trade and development in Geneva in October 2016. The UNGCP have previously been administered in concert with competition policy.  There is a [...]

By | December 14th, 2016|Consumer Law, Consumer protection|Comments Off on Revised UN Guidelines on Consumer Protection

Productivity Commission calls for greater investment in consumer advocacy

Australia’s peak consumer body, the Consumers’ Federation of Australia,  welcomed a finding from the Productivity Commission that additional public funding be provided to support consumer advocacy. The finding, made in the Commission’s Draft Report on Consumer Law Enforcement and Administration, recognised there is considerable unmet demand from policy makers for input from informed consumer advocates. [...]

By | December 13th, 2016|Consumer protection, Featured, News|Comments Off on Productivity Commission calls for greater investment in consumer advocacy

Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

CFA has always committed itself to sharing knowledge of forums and conferences that discuss relevant topics on consumer protection, law and other pertinent topics to members and the general public. We are happy to share details of a conference in the area of Law and the Online World, being hosted by the Sir Zelman Cowen [...]

By | November 2nd, 2016|Consumer Law, Consumer protection, Digital consumers, Events, Everyday Consumer|Comments Off on Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

Is a banking tribunal really the answer?

Consumers Federation Australia along with the Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia have written a letter to the Prime Minister, Minister for Financial Services and the Treasurer in response to announcements of the Federal Government possibly instituting a financial services tribunal. CFA, along with other signed organisations have raised [...]

By | September 2nd, 2016|Consumer protection, DisputeResolution, EDR, Finance, Publications, Regulator news and government inquiries|Comments Off on Is a banking tribunal really the answer?

Productivity Commission launches ACL review: issues paper released

  The Productivity Commission has recently launched a study into the enforcement and administration arrangements underpinning the Australian Consumer Law. The study will focus on the effectiveness of the ‘single-law, multiple regulator’ model – a model where the national consumer law is jointly enforced and administered by the Australian Competition and Consumer Commission (ACCC) and [...]

By | July 25th, 2016|ACL review, Consumer Law, Consumer protection, Everyday Consumer, Govt Inquiries, Independent inquiries, Regulator news and government inquiries, Report, Research|Comments Off on Productivity Commission launches ACL review: issues paper released

Defining Consumer Protection in the Digital Age

Robin Simpson, Consumers International's (CI) Senior Policy Adviser, recently represented CI at the OECD Ministerial Meeting on The digital economy innovation, growth and social prosperity which took place in Cancun, Mexico. He spoke at the Civil Society Forum convened by the OECD Civil Society information Society Advisory Council (CSISAC) and in the main agenda panel [...]

By | July 7th, 2016|Communications, Consumer protection, Everyday Consumer, Intellectual property, Policy, Telcommunications and Internet|Comments Off on Defining Consumer Protection in the Digital Age