The Queensland Consumers Association is calling on energy retailers, politicians and regulators to place the retail market at the centre of thinking about the transformation of the energy system. This is a key conclusion from a national survey* of 2300 consumers just released by Energy Consumers Australia (ECA). The survey revealed that: consumers rank the…Read More Call for improved power retailing
Paul Harrison, Deakin University When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, our research finds. We also found that some consumers (around 30%) only responded when contacted by the seller and asked if they would still like to opt in. Under current…Read More Cooling-off periods for consumers don’t work: study
ASIC reports set out areas for improvement in home insurance sales practicesRead More Report shows most consumers ‘guess’ insured value when choosing home insurance
Supermarkets are gathering information on Australians’ financial situations and lifestyles as they prepare to take on the big four banksRead More How your shopping choices will help Coles and Woolworths take on the banks
CHOICE says 46% of Australians have cut-back essentialsRead More Consumer report reveals cost-of-living squeeze
ACCC and ASIC revise guidelines for businesses and consumers about debt collection activitiesRead More Revised debt collection guideline should improve industry conduct
Heart Foundation calls for States to alignRead More Action needed on kilojoule labelling of menus in Victoria
University of Newcastle research seeks survey participantsRead More Habits govern grocery shopping – but how much?