Consumer Action Law Centre

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Financial Rights Legal Centre (Financial Rights), Consumer Action Law Centre (Consumer Action) and Financial Counselling Australia (FCA) have welcomed the Australian Securities and Investment Commission’s (ASIC’s) announcement that it will consult on using new Product Intervention Powers to intervene in the short term credit industry. The new product intervention power allows ASIC to intervene where…

Read More Consumer advocates welcome ASIC intervention in Short Term Credit Market

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The Australian Securities and Investments Commission (ASIC) report released today confirms that consumer credit insurance, commonly tacked on when taking out a loan or credit card, is junk.  This news comes as Australians demand over $2 million worth of refunds after being ripped off by junk insurance through Consumer Action’s DemandARefund tool.   ASIC’s report…

Read More Regulator slams ‘junk insurance’ sold by banks as Aussies demand over $2 million in refunds

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The revised Telecommunications Consumer Protection (TCP) Code fails to adequately protect telco consumers, according to consumer groups. Despite consultation with the telco industry and regulator, consumer groups including ACCAN, Consumer Action Law Centre, WEstjustice, Financial Counselling Australia, Financial and Consumer Rights Council, Financial Rights Legal Centre, Money Mob, and HK Training and Consultancy, consider that…

Read More Telecommunications Consumer Protection Code inadequately protects consumers: consumer groups

Books on a shelf. The spines read 'LAW CASES' Books on a shelf. The spines read 'LAW CASES'

In its response to the High Court finding that a ‘book-up’ credit scheme operated in the remote Aboriginal community of Mintabie in the South Australian APY lands was not unconscionable, Consumer Action Law Centre (Consumer Action) says that Australia needs an economy-wide prohibition on unfair trading. “Unconscionable conduct is a complex legal term, and it…

Read More Unconscionable conduct: Divided High Court confirms need for change to the law

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Reliable, affordable, renewable energy has helped many Australians take back control of their power prices. Yet as the solar industry booms, consumer protection has not kept up. More needs to be done to protect householders, according to a comprehensive report released by Consumer Action Law Centre (Consumer Action). Sunny Side Up: Strengthening the consumer protection…

Read More Sunny Side Up: Strengthening the consumer protection regime for solar panels in Victoria

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Consumer Action Law Centre (Consumer Action) supports a ban on vendor term and rent-to-buy agreements in the housing market proposed by the Sale of Land Amendment Bill 2019, which is to be introduced to Parliament today. The ban was a key recommendation from Consumer Action’s 2015 report, Fringe Dwellings: The vendor finance and rent-to-buy housing black…

Read More Ban on vendor term and rent-to-buy transactions to make buying a home fairer for all Victorians

Consumer Advocates in Canberra for the release of the Royal Commission's final report

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has now concluded. The Final Report and the Government’s response was released to the general public on Monday afternoon, providing a road map for law reform that should deliver improved standards in the finance sector.  Many of the report’s 76 recommendations have been welcomed by consumer organisations including CHOICE, Consumer…

Read More Consumer groups respond to Royal Commission Final Report

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The Australian Labor Party has announced a proposed ‘super complaint’ function for our consumer watchdog, the Australian Competition and Consumer Commission (ACCC). Under the proposal, a ‘super complaint’ from designated consumer or small business groups about consumer or competition issues would require the ACCC to investigate and make a public response, including its proposed action,…

Read More Labor proposes ‘super complaints’ policy

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The Federal Government is letting the worst and most harmful financial products in the community run wild, according to consumer advocates. It’s now one year, eight months, one week and fifteen days since the Government accepted recommendations to reform laws governing payday loans and consumer leases. Despite committing to bringing the reforms to Parliament by…

Read More Lobbyists beat the battlers on payday loans and rent-to-buy

The top section of a telephone pole The top section of a telephone pole

Consumer advocates have welcomed the findings of the Australian Competition and Consumer Commission’s (ACCC) Retail Electricity Pricing Inquiry Final Report, released yesterday. Energy Consumers Australia Acting CEO Lynne Gallagher said the final report confirms what consumers have been saying: that the electricity market is not working as it should and not delivering good value for…

Read More Consumer advocates welcome ACCC Final Report on electricity market

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Australia’s leading consumer groups will join forces in Canberra today to call on the Federal Government to strengthen our laws to stop irresponsible, harmful lending practices in our financial services sector. “Irresponsible lending and crippling debt are having a real, devastating impact on Australians, putting people at risk of bankruptcy, homelessness and life-long debt,” says…

Read More Fair Finance Day of Action