Consumer Action Law Centre

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Online marketing, lead generation and cold-calling have been scrutinised in a new report from Consumer Action Law Centre.  The report, entitled Dirty Leads: consumer protection in online lead generation, finds that marketers that use ‘lead generation’ can give rise to consumer manipulation and harm.   Lead generation involves businesses who use techniques like online surveys or tricky…

Read More New report uncovers murky world of online marketing

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On 15th February, a package of reforms to improve credit card lending and marketing practices passed Federal Parliament. Consumer advocacy groups Consumer Action Law Centre and CHOICE are relieved to see the important reforms finally enacted after a long consultation process. The reforms will: require affordability assessments to be based on a person’s ability to…

Read More Credit card reforms long overdue

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As Consumer Action Law Centre asks insurance companies to “Show Us Some Love”, a new report from the Centre shares the shocking stories of Australians caught out by unfair terms in insurance contracts. The report DENIED: Levelling the playing field to make insurance fair details people’s shocking experiences with insurance claims and shows why an unfair contract…

Read More Consumer Action asks insurance companies to show Australians some love