Telecommunications and Internet

Post thumbnail

The Australian Communications and Media Authority (ACMA) is reminding consumers that there are options available if they are experiencing financial distress and struggling to pay their telco bills. ACMA Chair Nerida O’Loughlin said that telcos have financial hardship programs available to support Australian consumers facing difficulties. “Telecommunication services are playing a critical role in keeping Australians connected…

Read More Telco financial hardship policies critical during COVID-19

Post thumbnail

The Australian Communications Consumer Action Network (ACCAN) has urged the Federal Government to prioritise a specific stimulus strategy for telecommunications services to keep Australians connected during the COVID-19 pandemic. Continuing social distancing and self-isolation efforts have resulted in millions of Australians increasingly relying on their home broadband service. As Australia’s peak body representing telecommunications consumers,…

Read More Government must act to address broadband affordability as unemployment predicted to rise: ACCAN

Post thumbnail

The Australian Communications and Media Authority (ACMA) has enhanced rules for telcos in order to better protect people against the ‘bill shock’ that can come from high international mobile roaming charges. Under current rules, telcos must send notifications about international mobile roaming charges to devices that can receive SMS messages – mostly mobile phones. This…

Read More New consumer protections to reduce mobile roaming bill shock

Post thumbnail

Telco customers will benefit from clearer communication from their providers; however, further efforts will be needed to protect consumers against unreliable telco services, according to the Australian Communications Consumer Action Network (ACCAN). Released today, the Morrison Government’s Consumer Safeguards Review Part B report provides a high-level framework that aims to address reliability issues of telco…

Read More Telco reliability framework remains a work in progress: ACCAN

Hands holding an iphone Hands holding an iphone

The Australian Communications and Media Authority (ACMA) has released its Combating Scams report which recommends new enforceable obligations on telcos and the immediate commencement of trials for a number of scam reduction initiatives. The trials aims to reduce common phone scams such as malicious ‘spoofing’, where scammers disguise their number to make it look like…

Read More ACMA recommends immediate action to combat scams

A person's hands typing on a mobile phone A person's hands typing on a mobile phone

Residential consumers and small businesses made 32,801 complaints in the first quarter of 2020 (1 July 2019 to 30 September 2019). In this period complaints about phone and internet services increased 6.3 per cent compared to the same period in 2018. This data was highlighted in the Telecommunications Industry Ombudsman’s Quarter One 2020 Complaints report…

Read More TIO reports increase in phone and internet complaints

A wifi modem A wifi modem

The ACCC will consider whether Australians are able to access basic broadband plans at fair and affordable prices, as part of an inquiry into NBN wholesale charges launched on Monday. The inquiry will examine wholesale prices paid by retail service providers (RSPs), which use the NBN to supply residential-grade broadband services. The ACCC’s inquiry will…

Read More Affordability of basic NBN products to be examined

Computer code against a dark blue background Computer code against a dark blue background

Consumer Data Standards would like to invite two members of CFA to attend a Consumer Experience workshop on the topic of consumer control. Focus of the workshop This workshop will generate ideas and directions for how to provide more control to Consumer Data Right (CDR) consumers. Consumer Data Standards are asking participants to prepare presentations…

Read More Invitation to Consumer Data Right workshop