NBN

A wifi modem A wifi modem

NBN speeds and performance declined as Australians followed social distancing instructions to stay home due to COVID-19, but picked up following measures by NBN Co and streaming providers. The ACCC today released its first new monthly Measuring Broadband Australia report which tracks NBN network performance from February to April 2020. The report shows a recovery in network…

Read More NBN speeds recover after COVID-19 demand

Post thumbnail

NBN Co announced on Friday it will establish a $150 million financial relief and assistance fund to help internet providers to support their residential and small and medium business customers affected by the COVID-19 pandemic. The relief fund, created following a short industry consultation led by NBN Co, is aimed at helping internet providers connect…

Read More NBN Co creates $150 million COVID-19 relief and assistance package

A wifi modem A wifi modem

The ACCC will consider whether Australians are able to access basic broadband plans at fair and affordable prices, as part of an inquiry into NBN wholesale charges launched on Monday. The inquiry will examine wholesale prices paid by retail service providers (RSPs), which use the NBN to supply residential-grade broadband services. The ACCC’s inquiry will…

Read More Affordability of basic NBN products to be examined

Post thumbnail

Tasmania’s building and consumer regulator, Consumer, Building and Occupational Services, has released Edition 2 of its Consumer Connections Magazine. As well as providing advice specific to Tasmanians applying for building approvals and lodging complaints against service providers, the magazine includes great tips for all consumers. Safety in the home, how to choose a suitable NBN…

Read More Consumer Connections Magazine out now

Elderly adult holding telephone to ear Elderly adult holding telephone to ear

Threats of being disconnected from phone and internet services, loss of phone numbers, and inaccurate information about NBN plans are issues highlighted in the Telecommunications Industry Ombudsman’s latest report: “Misleading telemarketing of NBN services” published Thursday 1 August, 2019. Between January and December 2018, residential consumers and small businesses made 1,729 complaints to the Telecommunications…

Read More Investigation finds telemarketers pressuring consumers to sign up to NBN

Post thumbnail

Australians’ ever-increasing appetite for data-hungry video services is transforming the communications landscape. This is a key finding of the Australian Communications and Media Authority’s Communications report 2017–18, tabled in federal parliament today. The annual ACMA report examines the current telecommunication and media environment, including the latest in industry innovations and consumer trends.   ‘Over 50 per…

Read More Changes to communications landscape accelerating

Post thumbnail

Fixed-line NBN customers received generally good levels of service during the latest round of ACCC broadband speed tests, but some consumers experienced a dip in speeds. The ACCC’s latest Measuring Broadband Australia report, released today, expands the number of retail service providers (RSPs) to include Dodo, iPrimus and Exetel, enabling the report to cover a…

Read More NBN speeds mostly steady, but improvements needed

Post thumbnail

The ACCC is encouraging NBN customers experiencing slow connection speeds to contact their retail service provider (RSP) as they may be eligible for a refund following undertakings it has negotiated with RSPs over the last 15 months. Telstra, Optus, TPG, iiNet, Internode, Dodo, iPrimus and Commander have each admitted that they likely made false or…

Read More NBN customers urged to check if they’re entitled to a refund

Post thumbnail

The ACMA’s final set of rules to improve the experience for consumers moving to services delivered over the National Broadband Network (NBN) commence today. ‘The ACMA has been working hard on behalf of consumers to address issues of concern before we reach the peak rollout period for the NBN,’ said ACMA Chair Nerida O’Loughlin. Over…

Read More ACMA’s telco rules finalised

Post thumbnail

A new report highlighting the issue of phone number loss when migrating to the National Broadband Network (NBN) is recommending greater action by phone companies – including better communication with consumers and small businesses. Residential consumers and small businesses generally expect to retain their existing phone numbers when moving between providers or to the NBN.…

Read More Telephone number loss an issue for consumers and small business

Post thumbnail

NBN Co has recently announced changes to wholesale prices charged to retail service providers (RSPs) from October 2018. These changes mean consumers can expect to pay higher prices to access NBN services. At the same time consumers can expect to have an improved experience as congestion in the network is addressed through greater dedication of…

Read More ACCAN’s Analysis of NBN Co’s recently announced Pricing Changes