Telcommunications and Internet

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The Internet of Things Alliance Australia (IoTAA) last week launched its Good Data Practice: A Guide for Business to Consumer IoT Services for Australia. The 20 page Guide comes out of a major collaborative effort by industry, consumer representatives and regulatory bodies to address consumer-related concerns about business to consumer IoT services. The Guide deals with what industry…

Read More Launch of Good Data Practice: A Guide

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Telstra has agreed to offer remedies to around 42,000 customers for promoting and offering some of its National Broadband Network (NBN) speed plans as being capable of delivering specified maximum speeds, when those maximum speeds could not be achieved in real-world conditions. Between September 2015 and November 2017, Telstra offered internet services through both its…

Read More Telstra Offers to Compensate 42,000 Customers for Slow NBN

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The way that we currently experience the internet involves, to some extent, a choice about how and when to engage. More Internet of Things innovation could mean moving towards a more encompassing experience, where all our interactions are observed and shaped by digital devices and services, sometimes without our knowledge. Read the Consumers International report Testing…

Read More The Internet of Things

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The Telecommunications Industry Ombudsman (TIO) Board has adopted changed to the organisation’s Terms of Reference to: reflect the legislative requirement for carriers and intermediaries in the supply of telecommunications services (such as aggregators) to belong to the TIO strengthen the obligation on members to provide information requested by the TIO in order to resolve a…

Read More Revisions to Telecommunications Industry Ombudsman Terms of Reference

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The Australian Communications Consumer Action Network (ACCAN) is disappointed that complaints to the Telecommunications Industry Ombudsman (TIO) have increased by a massive 41.1 per cent during 2016-17.   This rise in complaints is reflective of the experiences we are hearing from consumers and indicates there are systemic issues with customer service in the industry. Customer…

Read More Telecommunications Industry Ombudsman complaints reveal need for updated safeguards

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ACCAN CEO, Teresa Corbin, discussed a range of telecommunications consumer issues in a speech today at the CommsDay Melbourne Congress. In particular, Ms Corbin outlined issues related to nbn’s Special Access Undertaking (SAU) and consumer issues relating to the NBN rollout. The SAU is a document that establishes the regulatory regime of the National Broadband Network for…

Read More ACCAN CEO highlights consumer issues at CommsDay Congress

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ACCAN welcomes Telstra’s announcement that it will no longer offer third party mobile subscriptions to its customers from 3 December, 2017. Our recent survey found that as many as 1.9m consumers across Australia have found unexpected third party charges on their phone bills in the previous six months. “We congratulate Telstra on stepping up and taking action to stop their…

Read More Telstra Customers at Reduced Risk of Unexpected Third Party Charges – ACCAN

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The following is reposted from the Telecommunications Industry Ombudsman website: The TIO is proposing to amend its Terms of Reference to address the increasing complexity of the telecommunications supply chain arising from the rollout of the national broadband network. This complexity has given rise to a number of unique challenges in resolving complaints between consumers…

Read More Telco Ombudsman Proposes Change to Terms of Reference

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ACCAN welcomes the ACCC’s guidance to retail service providers (RSPs) on broadband speed claims released today. The guidance should help clear up the consumer confusion around broadband speeds. The informative labels that the ACCC has suggested (basic evening speed, standard evening speed, standard plus evening speed and premium evening speed) will help consumers better understand the speeds they…

Read More ACCAN Welcomes Broadband Speed Advertising Guidance

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A new survey, commissioned by the Australian Communications Consumer Action Network (ACCAN), has revealed that 12 per cent of respondents experienced unexpected third party charges on their mobile phone bills in the last six months. “Applied to the mobile customer base of Telstra, Optus and Vodafone, this 12 per cent equates to almost 1.9m people…

Read More Unexpected Mobile Charges May Be Costing Consumers Millions

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CHOICE finds 62% of Australians faced issues with their internet in the past six months, with Telstra ranked last for value for money  CHOICE’s internet satisfaction survey has found Australians have been plagued by disconnections and drop-outs, connection issues and slow speeds over the past six months, with consumers least satisfied with Telstra and Dodo. …

Read More Most Australians Facing Internet Issues – CHOICE Survey

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The Australian Communications Consumer Action Network (ACCAN) welcomes changes to the Telecommunications Reform Package legislation introduced into Parliament today as a big win for all consumers. A number of ACCAN’s concerns will be addressed by the legislation as it contains improved consumer protections. In particular, ACCAN is pleased to see these changes: Statutory Infrastructure Provider provisions will…

Read More Big consumer wins in Telco Reform Package legislation