Communications

Post thumbnail

Many Internet connected children’s products have weak security as well as invasive data collection and privacy features. There is currently no effective regulation of these products, and little consumer understanding of how they function or their faults. Read more on the Consumers International website here and the video Huggybug Your Family Today’: Don’t play around with children’s online…

Read More Don’t play around with children’s online safety

Post thumbnail

ACCAN is alarmed that complaints to the Telecommunications Industry Ombudsman (TIO) have increased by 28.7 percent in the six months to December 2017, compared to the same time the previous year. The peak Australian telecommunications consumer body says the TIO’s latest statistics reinforce the need for urgent industry action to put customers first. “Continuing high numbers of complaints shine a…

Read More Continuing rise in telco complaints shows need for urgent reforms

Post thumbnail

  The Turnbull Government has released the terms of reference for a review into consumer safeguards in the telecommunications sector. The review will be undertaken in three parts: 1. Ensuring that consumers have access to an effective complaints handling and redress scheme that provides transparency and holds telcos accountable for their performance. 2.     Ensuring consumers…

Read More Government announces telecommunications Consumer Safeguards Review

Post thumbnail

The ACCC has today published the final report of its communications sector market study, which includes 28 recommendations and actions on competition and consumer issues. Much has changed since the ACCC published its draft report in October 2017. Since then, the ACCC has secured eight court-enforceable undertakings from various internet service providers on NBN speeds,…

Read More ACCC finalises report on communications market

Post thumbnail

A new Australian Communications and Media Authority (ACMA) intelligence sweep of telco websites has found the overwhelming majority of telcos are complying with rules to provide Critical Information Summaries (CIS) to their customers. ‘CIS provide important information to consumers when making a choice between the plans offered by different telcos,’ said ACMA Chair, Nerida O’Loughlin. ‘Consumers can find this…

Read More Telcos make a good start in providing critical information on NBN offers

Post thumbnail

ACCAN welcomes the release of the first round of results from the ACCC’s Measuring Broadband Australia speed monitoring program, and its generally positive findings. ‘We’ve long been calling for the independent monitoring of broadband speeds so consumers know what they’re likely to be getting when they buy a service. We’re strongly supportive of the ACCC’s…

Read More ACCAN welcomes ACCC’s first NBN speed test results

Post thumbnail

The Australian Communications Consumer Action Network (ACCAN) welcomes the ACCC’s announcement today that it has commenced proceedings against Telstra for misleading its customers about third party billing services. ACCAN CEO Teresa Corbin said that consumers have been extremely frustrated by these unexpected charges on their telco bills and by the difficulties they experience in resolving…

Read More ACCAN welcomes ACCC action over Premium Billing charges

Post thumbnail

Online marketing, lead generation and cold-calling have been scrutinised in a new report from Consumer Action Law Centre.  The report, entitled Dirty Leads: consumer protection in online lead generation, finds that marketers that use ‘lead generation’ can give rise to consumer manipulation and harm.   Lead generation involves businesses who use techniques like online surveys or tricky…

Read More New report uncovers murky world of online marketing

Post thumbnail

NBN Co has announced a new monthly report to track service and quality improvements on the nbn broadband access network. The report will include key measures such as the number of homes and businesses which can connect to the nbn™ access network, network congestion levels, the percentage of homes and businesses on a 50mbps (download) wholesale speed…

Read More Australians can now track NBN progress in monthly reports

Post thumbnail

The Minister for Communications has directed the Australian Communications and Media Authority (ACMA) to impose new rules that will force telcos to significantly improve the consumer experience in moving to the NBN. This is a great win for consumers. The Australian Communications Consumer Action Network (ACCAN) has been calling for some time for these issues to be addressed and…

Read More New telco rules an early Christmas present for consumers

Post thumbnail

The Australian Communications Consumer Action Network (ACCAN) has welcomed the Government’s response to the Productivity Commission report into the existing Universal Service Obligation (USO).   ACCAN are pleased that the Government’s response acknowledges that existing arrangements are out of date and in need of reform, and welcomes the Government’s commitment to provide universal access to voice and…

Read More ACCAN welcomes Government response to Universal Service Obligation