Communications

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Not all cyber security risks can be addressed by governments and industry — individuals should also take steps to protect themselves. The COVID-19 pandemic demonstrated how much Australians interact and work online, trusting the internet for healthcare, working from home, education, entertainment and online shopping. Protecting you and your family online is about more than avoiding…

Read More Cyber security — your responsibility

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Mobile consumers received much better value over 2019-20, as reported in the ACCC’s just released annual Communications Market Report. This is an ACCC Media Release The report also shows that communications networks successfully met the significant challenges posed by COVID-19 in 2020 and details significant trends and market developments in fixed broadband and mobile markets. Mobile…

Read More Consumers benefit from reduced prices in a year affected by COVID

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New analysis commissioned by the Australian Communications Consumer Action Network (ACCAN) shows that urgent action is needed to address the digital divide in remote Indigenous communities in the wake of COVID-19 lockdowns. This is an ACCAN Media Release While much of the nation turned to digital services such as videoconferencing and telehealth during the rolling…

Read More New research highlights urgent need to close digital divide for Indigenous communities

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The Australian Communications and Media Authority (ACMA) has today registered new rules that require telcos to detect, trace and block scam calls. The Reducing Scam Calls Code, developed by the telco industry, was a direct recommendation of the ACMA’s Combating Scams Action Plan. This is an ACMA Media Release The ACMA has worked closely with telcos and peak…

Read More New rules to detect, trace and block scam calls

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Consumer Action has published a report with case studies and data documenting the ways the telecommunications industry in Australia continues to fail the community, even during the COVID-19 crisis. This is Consumer Action Law Centre Media Release. The Trouble with Telcos: Stories from 2020 report reveals that many people have been left high and dry by their telecommunications providers, with people being: unable to access affordable hardship assistance, forced to take out more credit to pay…

Read More Report reveals telco failures during COVID-19 crisis

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Financial counsellors around Australia welcome yesterday’s announcement by the ACCC that Telstra and the ACCC will be asking the Federal Court to impose a penalty of $50 million on the telco. The penalty relates to unconscionable conduct in its’ dealings with 108 Indigenous customers. This is a media release by Financial Counselling Australia. Telstra has admitted…

Read More Financial counsellors welcome announcement of court proceedings concerning unconscionable conduct by Telstra against Indigenous customers

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The Australian Communication Consumer Action Network (ACCAN) has welcomed announced measures from the ACCC to improve the affordability of entry-level nbn plan, and to ensure that consumers are better compensated for missed nbn appointments. “The issue of affordable broadband has never been more real for the millions of Australians who have turned to online services…

Read More ACCC’s effort to improve broadband affordability and consumer compensation commended

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Between July and September 2020, residential consumers and small businesses made 34,476 complaints about phone and internet services. This is an increase of 3.4 percent on the previous quarter, and the third consecutive quarter of incremental growth in overall complaints. The Telecommunications Industry Ombudsman’s Quarter 1 (Q1) 2020-21 Complaints Report shows complaints from small businesses…

Read More Telecommunications Industry Ombudsman reports third consecutive quarter of growth in overall complaints, Q1 small business complaints spike 28%

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The Australian Digital Inclusion Index 2020, released by RMIT and Swinburne University of Technology for Telstra, illustrates Australia’s online participation. The following is a summary of the key findings of the study, published by the Analysis and Policy Observatory. The COVID-19 pandemic has underlined the critical importance of digital inclusion in contemporary Australia. With the…

Read More Measuring Australia’s digital divide: the Australian digital inclusion index 2020

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Following an extensive public review process, the Australian Association of National Advertisers (AANA) can now announce the new advertising Code of Ethics which will take effect from 1 February 2021. The AANA Code of Ethics applies to all advertising in Australia and the review sought to ensure that the Code continued to meet its objective…

Read More Australian Association of National Advertisers Launches new Code of Ethics

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Complaints about phone and internet services decreased 4 per cent in the last financial year ending 30 June 2020. In this period, residential consumers and small businesses made 127,151 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2019-20 published today. Read the TIO Annual Report 2019-20 here. Over the financial year complaints…

Read More Resilience tested, phone and internet complaints decrease in year of challenges

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The Australian Communications and Media Authority (ACMA) today launched the next phase of its action plan to combat scams, unveiling a suite of new resources designed to help Australians protect themselves on their home and mobile phones from scams. Chair of the ACMA’s Scam Taskforce Fiona Cameron said scammers are using the COVID-19 pandemic to take advantage of…

Read More ACMA moves to protect Australians from phone scams