Communications

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Four global and European consumer organisations today launched their principles recommendations to make consumer rights, privacy and security core features of the Internet of Things. Consumers International, BEUC, ANEC and ICRT recognise the benefits of IoT applications but urge developers, manufacturers, policy-makers and regulators to deal with numerous challenges and risks.  According to estimates there…

Read More Principles to secure trust in Internet of Things

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Consumer rights in telecommunications, including mobile and broadband services, are so parlous that thousands of people are being left without access to essential services or meaningful redress when their suppliers fail them, according to consumer advocates. A group of leading consumer advocates today pointed to staggering complaint levels, unfair sales tactics, and disappointing responses to…

Read More Time for a Reboot for the troubled Telco sector

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The Turnbull Government will legislate a national Consumer Data Right, allowing customers open access to their banking, energy, phone and internet transactions. Australians will be able to compare offers, get access to cheaper products and plans to help them ‘make the switch’ and get greater value for money. Assistant Minister for Cities and Digital Transformation Angus…

Read More Australians to own their own data

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The Internet of Things Alliance Australia (IoTAA) last week launched its Good Data Practice: A Guide for Business to Consumer IoT Services for Australia. The 20 page Guide comes out of a major collaborative effort by industry, consumer representatives and regulatory bodies to address consumer-related concerns about business to consumer IoT services. The Guide deals with what industry…

Read More Launch of Good Data Practice: A Guide

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Telstra has agreed to offer remedies to around 42,000 customers for promoting and offering some of its National Broadband Network (NBN) speed plans as being capable of delivering specified maximum speeds, when those maximum speeds could not be achieved in real-world conditions. Between September 2015 and November 2017, Telstra offered internet services through both its…

Read More Telstra Offers to Compensate 42,000 Customers for Slow NBN

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The way that we currently experience the internet involves, to some extent, a choice about how and when to engage. More Internet of Things innovation could mean moving towards a more encompassing experience, where all our interactions are observed and shaped by digital devices and services, sometimes without our knowledge. Read the Consumers International report Testing…

Read More The Internet of Things

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The Telecommunications Industry Ombudsman (TIO) Board has adopted changed to the organisation’s Terms of Reference to: reflect the legislative requirement for carriers and intermediaries in the supply of telecommunications services (such as aggregators) to belong to the TIO strengthen the obligation on members to provide information requested by the TIO in order to resolve a…

Read More Revisions to Telecommunications Industry Ombudsman Terms of Reference

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The Australian Communications Consumer Action Network (ACCAN) is disappointed that complaints to the Telecommunications Industry Ombudsman (TIO) have increased by a massive 41.1 per cent during 2016-17.   This rise in complaints is reflective of the experiences we are hearing from consumers and indicates there are systemic issues with customer service in the industry. Customer…

Read More Telecommunications Industry Ombudsman complaints reveal need for updated safeguards

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ACCAN CEO, Teresa Corbin, discussed a range of telecommunications consumer issues in a speech today at the CommsDay Melbourne Congress. In particular, Ms Corbin outlined issues related to nbn’s Special Access Undertaking (SAU) and consumer issues relating to the NBN rollout. The SAU is a document that establishes the regulatory regime of the National Broadband Network for…

Read More ACCAN CEO highlights consumer issues at CommsDay Congress

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ACCAN welcomes Telstra’s announcement that it will no longer offer third party mobile subscriptions to its customers from 3 December, 2017. Our recent survey found that as many as 1.9m consumers across Australia have found unexpected third party charges on their phone bills in the previous six months. “We congratulate Telstra on stepping up and taking action to stop their…

Read More Telstra Customers at Reduced Risk of Unexpected Third Party Charges – ACCAN

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The following is reposted from the Telecommunications Industry Ombudsman website: The TIO is proposing to amend its Terms of Reference to address the increasing complexity of the telecommunications supply chain arising from the rollout of the national broadband network. This complexity has given rise to a number of unique challenges in resolving complaints between consumers…

Read More Telco Ombudsman Proposes Change to Terms of Reference

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ACCAN welcomes the ACCC’s guidance to retail service providers (RSPs) on broadband speed claims released today. The guidance should help clear up the consumer confusion around broadband speeds. The informative labels that the ACCC has suggested (basic evening speed, standard evening speed, standard plus evening speed and premium evening speed) will help consumers better understand the speeds they…

Read More ACCAN Welcomes Broadband Speed Advertising Guidance